Senior Customer Success Manager, Healthcare RCM

SuperDial

Senior Customer Success Manager focused on healthcare RCM and AI voice agents strategies with significant client relationship management responsibilities.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $135,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic healthcare customer relationships and driving adoption of AI-powered revenue cycle management solutions. Possesses strong analytical skills and operational instincts to enhance customer workflows and ensure measurable outcomes.

Highest-signal resume keywords

Customer Success ManagementHealthcare Workflow FluencyTechnical AptitudeAnalytical StrengthCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle ManagementWorkflow AutomationClaims ManagementPayer Follow-UpEligibility and BenefitsPrior AuthorizationDenials ManagementCredentialingEnrollmentData Analysis

Soft Skills

Relationship BuildingCuriosityConsulting MindsetAttention to DetailOperational Instincts

Tools & Technologies

AI Voice AgentsCustomer Relationship Management SoftwarePerformance Tracking Tools

Industry Keywords

Healthcare TechnologySaaSOperational ComplexityCustomer EngagementRenewal Strategy

About the role

Key responsibilities & impact

Own strategic healthcare customer relationships
Lead customer meetings independently and maintain clear next steps, owners, and follow-through.
Build trust with executive, operational, technical, and day-to-day stakeholders across healthcare organizations.
Develop a strong understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics.
Ensure customers feel informed, supported, and confident in SuperDial’s partnership.
Drive adoption and measurable RCM value
Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up.
Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve.
Use customer workflow context, product usage, and performance trends to guide adoption plans.
Help customers connect SuperDial’s work to measurable outcomes such as reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, greater operational visibility, and stronger revenue cycle performance.
Manage customer health, risk, and retention
Maintain clear visibility into customer health, engagement, usage, workflow performance, open risks, and renewal readiness.
Proactively identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, or stakeholder alignment.
Drive action plans before risks become escalations.
Partner with Sales and company leadership on renewal strategy, account planning, and expansion opportunities.
Bridge RCM, product, and technical conversations
Translate clearly between customer stakeholders and internal teams.
Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational impact without needing to be an engineer.
Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are clearly owned, prioritized, communicated, and resolved.
Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a clear and actionable way.
Build scalable Customer Success processes
Create account plans, customer health rituals, documentation, playbooks, and repeatable operating practices.
Bring structure to ambiguous customer situations and internal handoffs.
Help define what strong customer management looks like for AI-powered healthcare RCM workflows.
Use data and insight to identify trends, risks, opportunities, and next steps across your portfolio.

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, Consulting, Implementation, Solutions Consulting, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment.
healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows.
strong technical aptitude.
curiosity about AI, automation, and voice agents.
excellent communication and relationship building skills.
consulting mindset.
analytical strength.
commercial awareness about adoption and renewals.
operational instincts and process-building capacity.
ability to manage multiple accounts and priorities while maintaining strong follow-through and attention to detail.

Benefits

Comp & perks

equity
full health benefits
401(k)
16 weeks of parental leave