Healthcare RCM Client Success Manager

SuperDial

Client Success Manager handling healthcare client relationships, driving onboarding and optimization using AI-powered solutions for revenue cycle management.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management.
Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden.
Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency.
Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues.
Deliver customer training on best practices for AI adoption and revenue cycle optimization.
Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows.
Escalate and track customer issues, ensuring timely resolution and high satisfaction.

Requirements

What you’ll need

3+ years of experience in customer success, healthcare SaaS, or RCM operations.
Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes.
Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM).
Strong communication and problem-solving skills.
Experience working with operational or billing teams in healthcare environments is a plus.

Benefits

Comp & perks

Competitive salary, performance-based bonuses, and benefits, including health, dental, vision, and equity options.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RCM functionsclaims submissiondenial resolutionpayer processesAPIsintegrationsEHR systemsPM systemsrevenue cycle optimizationautomation capabilities

Soft Skills

customer successcommunicationproblem-solvingtechnical supporttrainingrelationship managementworkflow configurationissue escalationcustomer satisfactioncollaboration