Stryker

Customer Support

• Provide customer services relating to sales, sales promotions, installations and communications.
• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

Customer Service Representative, 1st Shift

Systems Engineer

• Serve as the technical partner to the sales team throughout the pre-sales process
• Assist with post-sale activities
• Help customers evaluate, plan, and confidently adopt Stryker’s Patient Care and Patient Handling solutions
• Work closely with Technical Solution Managers and Area Sales Representatives
• Guide discovery, lead complex product demonstrations, validate facility readiness, and support solution design

Sales Systems Engineer – East

Engineer

• Develop and implement methods and procedures for identifying root cause of a failure in the product.
• Design appropriate test methods and equipment specifications for product specific failure analysis.
• Responsible for developing and applying advanced circuit and electrical system test methods.
• Collaborates with service operations and R&D on quality problems.
• Ensure that effective corrective actions are implemented and contribute to product quality improvements.
• Conduct advanced problem solving, identify potential solutions, and evaluate them against component and product requirements.
• Maintain key metrics to support service operations on customer repairs.
• Support analysis of product related complaints and recommend solutions.

Senior Staff Failure Analysis Engineer – Electrical

Sales

• Help the Endoscopy Division by designing and leading the entire onboarding process for the Division Sales Reps and Regional Managers.
• Identify new hire's onboarding training and education needs and curate training initiatives and curriculum.
• Demonstrate subject matter expertise and ownership of LMS platforms, responsible for designing new onboarding curriculums.
• Work to develop familiarity and maintain knowledge of Endoscopy Division BUs full portfolios by attending courses and field rides.
• Build onboarding training programs and content such as talk tracks, rep podcasts, modules, selling guides, and educational videos.
• Lead the strategy for time to proficiency measurement for new hires.
• Generate new learning content utilizing veteran reps and advisory panels to enhance learning curriculum.
• Be responsible for constant updating of the digital learning course curriculum for new hires.
• Determine objectives and learning metrics for sales education new hire programs to assess efficiency and effectiveness.

Associate Manager – Sales Enablement, Onboarding Lead

Human Resources

• Responsible for executing the talent strategy for Instruments salesforce
• Provides HR partnership to Managers, Directors and Senior Leaders
• Supports and executes the engagement strategy for the market
• Performs needs analysis to identify gaps in compensation, talent, diversity
• Partners with Senior HR Leaders to deliver solutions
• Facilitates difficult interactions among organizational stakeholders
• Provides business partnership to Leaders and Directors
• Proactively coaches managers on HR and business-related issues
• Implements solutions for retention, change management, and employee engagement
• Interprets and analyzes data to recommend solutions

Senior HR Business Partner

• Partner closely with Sales Representative(s) in the area to quickly learn the medical device industry and Foot & Ankle business.
• Contribute to the growth of that business in the assigned territory.
• Partner with the Sales Rep(s) in all aspects of the sales call pattern.
• Cover cases in the assigned territory, marketing and promotion of the products in the assigned accounts.
• Attend surgeries in which Stryker Foot & Ankle products are used.
• Educate and inform doctors, nurses, and appropriate staff personnel.
• Work with sales teams to contact customers in order to identify sales opportunities and deliver excellent customer service.

Foot & Ankle Sales Associate

Account Executive

• Drive the sale of innovative products designed to address preventable never-events, maximizing efficiency and profitability for healthcare facilities.
• Build and maintain strong customer relationships, addressing inquiries, negotiating pricing, and managing orders seamlessly.
• Stay informed on industry trends, competitor activity, and regulatory shifts to position Stryker’s products effectively in the marketplace.
• Exceed sales targets, monitor performance, and collaborate with marketing and support teams to drive business growth and success.

Sales Representative – Injury Prevention

Field Engineer

• Performs field service of Stryker Communications product line installed at the customer site
• Troubleshoots and repairs complex technical issues
• Direct interaction with customers to provide support and resolve customer complaints
• Maintains quality records post servicing of equipment
• Documents process of technical support from initiation of call through problem resolution

Field Service Technician

Marketing

• Build and maintain dashboards that track product performance, sales trends, customer usage, and other key KPIs.
• Support the automation of recurring reports to improve efficiency and reduce manual work.
• Collaborate with cross-functional teams (marketing, finance, sales) to define reporting needs and ensure data accuracy.
• Extract, clean, and transform data from multiple sources to support business questions and ad hoc analyses.
• Monitor and troubleshoot data pipelines or dashboard performance to ensure timely and accurate reporting.
• Translate insights into clear visualizations and presentations for stakeholders across the organization.
• Assist in documenting dashboard logic, data definitions, and reporting processes.
• Support the business transition of data sources.

Senior Analyst, Marketing Analytics

• Provide customer services relating to sales, sales promotions, installations and communications
• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes

Customer Service Representative – 1st Shift

• Engage with Healthcare Teams: Educate hospital staff on the benefits of reprocessing programs, focusing on environmental and financial outcomes.
• Support Sales Efforts: Assist the Regional Manager and Strategic Sales team by identifying growth opportunities and collaborating on strategic plans to expand the franchise.
• Conduct Education Sessions: Provide in-service training for healthcare facility staff across multiple shifts, addressing updates and promoting program benefits.
• Analyze Data: Evaluate device usage and collection trends to create actionable strategies that maximize customer engagement and sales potential.
• Strengthen Relationships: Foster partnerships with key decision-makers, providing ongoing support and addressing customer needs proactively.
• Facilitate Program Implementation: Coordinate with cross-functional teams to ensure seamless program rollout and successful contract execution.
• Monitor Performance: Track collection compliance, sales performance, and customer satisfaction to identify areas for growth.
• Problem-Solve: Act as a single point of contact for resolving customer concerns and driving program improvements.

Associate Sales Representative – Sustainability Solutions

• Build and maintain relationships with healthcare professionals and key accounts to drive sales and account growth.
• Communicate effectively and build relationships with stakeholders and customers.
• Respond promptly to customer inquiries and resolve challenges.
• Manage and prioritize sales activities to maximize market potential.
• Conduct product evaluations in Operating Room and office settings.
• Provide comprehensive Stryker product knowledge and training to customers.
• Manage and maintain sample inventory of products meticulously.
• Participate in and represent Stryker at industry events and conferences.
• Promote and sell Stryker products.
• Track territory progress and communicate effectively with your Regional Sales Manager.
• Persuasively demonstrate the value of our products.
• Solve product problems onsite and educate medical staff.
• Exceed sales goals and performance metrics.

Sales Representative – ENT

Manager

• Monitor competitors, market dynamics, and penetration trends to inform strategic decisions
• Conduct market research to uncover unmet customer needs and translate insights into actionable opportunities
• Build and maintain strong relationships with key opinion leaders
• Track and analyze market trends, proactively adjusting strategies
• Elevate team understanding of industry standards
• Lead and collaborate cross-functionally through the New Product Development Process
• Drive portfolio strategy and product lifecycle management
• Manage pricing competition and evaluate marketing channel effectiveness

Portfolio Manager

Compliance

• Ensure divisional achievement of quality, regulatory, and compliance targets
• Direct activities to ensure new product development and product sustainment meet regulatory requirements
• Develop, lead, and execute a regulatory strategy ensuring that it is appropriate and effective in meeting the business needs
• Responsible for the selection, supervision, development and objective-setting for team members
• Develop best practices to ensure compliance and drive revenue through improved customer experience
• Provide a platform for process improvement
• Define targets, KPIs, performance objectives, etc. for individuals within functional role, and manage direct reports to meet or exceed these targets
• Recruit, select, and on-board top talent
• Develop talent within team to increase performance
• Actively address performance issues on team
• Maintain a high level of team engagement

Senior Director, Regulatory Affairs

• Promotes and sells SPY fluorescence imaging system’s customer base in hospitals to achieve sales goals
• Educates and informs doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of SPY technology across multiple surgeon specialties
• Directs product evaluations in OR and office settings
• Develop strong relationships with the Core Endoscopy Sales Representatives in assigned region and demonstrate strong ability to collaborate with them
• Keeps Regional Manager informed of territory progress on a regular basis