Provide customer services relating to sales, sales promotions, installations and communications.
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
Maintain customer pricing in systems of record, including entering contracts as required
Implement and support Quality initiatives throughout Customer Service workflow
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Provide support beyond standard hours as needed if call volume and/or workload require additional time

Requirements

High School Diploma or GED
Two (2) years’ relevant work experience
Experience as account representative; SAP, GHX systems
Medical, billing experience

Benefits

bonus eligible
benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales supportbillinginventory managementrecord keepingdispute resolutionquality initiativescontract managementcommunication skillsproblem-solving

Soft Skills

courteouspoisedinterpersonal skillsorganizational skillspromptnessaccuracyfeedback provisioncollaborationadaptabilitycustomer relationship management

Certifications

High School DiplomaGED