Stewart Title

Customer Support

• Responsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes as part of a production center, branch office, or member of a title team.
• Provides support to branch operations by performing administrative duties and providing a high level of customer support related to accurate and timely title production
• Understands how own team integrates with related teams to accomplish objectives
• Impacts the quality, timeliness and effectiveness of the team through own work
• Communicates and explains complex information, including interdependencies within the team and others
• Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency

Senior Production Support Specialist

Full-stack Engineer

• Provide technical leadership and architectural direction for critical systems
• Serve as a recognized subject matter expert within assigned technology domains
• Lead complex or specialized projects, overseeing technical strategy
• Mentor and guide junior team members
• Establish and enforce engineering standards
• Conduct code reviews and ensure best practices are followed
• Analyze data and key performance metrics
• Partner with management to align technical solutions with business objectives
• Anticipate business, regulatory, and technical risks
• Solve complex, non-routine problems

Lead Software Engineer

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share.
• Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership.
• Responsible for answering routine questions and issues about products and services from internal and external customers.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Follows standard procedures and guidelines.
• Understands how assigned duties relate to others within the team and how the team integrates with related teams.
• Impacts own team through the quality of the support provided.
• Recognizes and solves typical problems; selects solutions from established options.
• Communicates moderately complex information in routine situations, typically within own team.
• Works under general supervision with limited ability to modify approach.
• Individual contributor having no supervisory responsibilities; manages own workload.

Customer Service Concierge

Account Executive

• Promotes Stewart services and solutions through various outside sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and polices to accomplish objectives and goals
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and/or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight
• Performs all other duties as assigned by management

Sales Representative II

• Promote Asset Preservation’s exchange services by providing prospective Asset Preservation clients and referral sources with 1031 exchange knowledge designed to ensure customer success while maximizing Asset Preservation revenue and market share
• Structure and assemble client 1031 exchanges to be processed by an Exchange Team
• Maintain accurate records of multiple client interactions in the CRM system simultaneously while following set procedures
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and policies to accomplish objectives and goals
• Analyzes moderately complex to complex 1031 exchange problems and analyzes possible solutions using technical experience, judgment and precedents
• Explains complex and/or sensitive 1031 exchange information in a straightforward manner

Inside Sales Representative – 1031 Exchange

• Provides technical support to users for business applications
• Troubleshoot and resolve mid-level business application issues
• Conduct user training sessions on application features
• Collaborate with cross-functional teams to analyze recurring issues

IT Business Support Specialist II

Business Intelligence Developer

• Engages in data collection, maintenance, and analysis to support evaluation, assessment, and strategic planning for management decisions
• Conducts comprehensive analysis of both quantitative and qualitative data from diverse internal and external sources
• Demonstrates proficiency in crafting and executing complex data queries, presenting findings through detailed reports tailored to stakeholders' needs
• Utilizes advanced analytical techniques to generate dashboards, metrics, and actionable insights
• Engages closely with users and decision-makers to pinpoint optimal data sources, necessary data elements, and robust validation standards
• Leads collaborative efforts with development teams to conceptualize and implement sophisticated business intelligence solutions
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and/or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight

Business Intelligence Analyst II

Operations

• Responsible for the efficient operation, profitability, supervision of a specific branch(es) or department(s) while assuring customer satisfaction
• Seen as the individual in charge and serves as the go-to person for a variety of issues needing escalation
• Supervises the day-to-day activities of employees responsible for operational tasks
• Aligns branch goals with business unit goals by monitoring branch metrics and providing recommendations to leadership for change based on branch results
• Provides leadership to managers, supervisors and/or individual contributors
• Accountable for the performance and results of multiple related teams
• Develops departmental plans, including business, production and/or organizational priorities
• Decisions are guided by resource availability and Stewart objectives
• Applies knowledge of key business drivers and the factors that maximize department performance
• Guided by functional or regional business plans, impacts the department results by supporting and funding of projects, products, services and/or technologies
• Identifies and solves complex, operational and organizational problems leveraging resources within or outside the department
• Persuades managers and leaders to take action and/or negotiates with external partners/vendors/customers
• Manages multiple related teams, sets departmental priorities and allocates resources to align with business objectives and annual plan

Branch Operations Manager

• Provides operational support to the clients and notaries throughout the course of the signing request process and/or real estate transaction process.
• Performs a wide range of support functions to assist in departmental processes.
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion.
• Uses basic communication skills to address internal and/or external clients and/or team members.
• Performs all other duties as assigned by management.

Notary Support Specialist

General Counsel

• Ensures accountable decisions are taken at the right level in the organization
• Responsible for managing all aspects of title claims, inception through resolution, including investigation, evaluation, coverage determination and claims management
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and polices to accomplish objectives and goals
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and/or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight
• Performs all other duties as assigned by management

Regional Claims Counsel

• Promotes Stewart services and solutions through various outside sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share
• Typically follows existing procedures to perform routine assignments and to solve standard problems
• Analyzes basic information and standard practices to make decisions impacting work performed
• Individual contributor working with direct oversight
• Performs all other duties as assigned by management

Sales Representative

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share
• Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication and collaboration skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Customer Service Specialist

Human Resources

• Independently leads people relations matters, including investigations and formal resolution processes
• Conduct thorough and unbiased investigations including interviews and analysis
• Provide coaching and guidance to leaders on handling performance, behavior, and policy issues in a supportive yet consistent manner
• Analyze trends in employee concerns and proactively recommend solutions to enhance workplace culture
• Collaborate with legal, compliance, and HR partners to ensure the best outcomes and minimize risk
• Maintain detailed and timely documentation of cases while ensuring alignment with legal and policy standards
• Assist in training leaders and employees on people relations topics such as respect in the workplace, conflict resolution, and communication
• Represent the people relations team in cross-functional HR initiatives or projects
• Contribute to the continuous improvement of people relations policies, processes, and systems

Employee Relations Specialist II

Account Manager

• Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders
• Responsible for the assessment and valuation of properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal and state appraisal laws.
• Responsible for managing strategic business relationships and providing ongoing support to clients
• Serves as the liaison between clients and Stewart production teams to ensure high quality customer service
• Possesses and applies knowledge of Stewart product lines along with thorough knowledge of client's business
• Monitors account production to drive customer satisfaction and ensure service and work quality provided meets or exceeds established service levels
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and polices to accomplish objectives and goals
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and/or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight
• Performs all other duties as assigned by management

Client Relationship Manager

Analyst

• Provide analytical support in executing internal control discipline and operational excellence including the review EPVS intake packages for completeness, accuracy, & consistency, validation of use of approved trusted sources and tools
• Gather, organize, & document data to monitor and test the effectiveness of key controls and status of mitigation and action plans.
• Prepare documentation for tracking, monitoring, and escalation of risk related issues to management.
• Follows standard procedures and guidelines including Tier classification and approvals, segregation of duties, internal control standards
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options including the return of incomplete or non-compliant packages to Field Operations
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach; Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management