Stefanini Brasil

Support Engineer

• Attend to and log all user requests through the ticket management system.
• Categorize and prioritize tickets according to the client-defined rules and SLAs.
• Inform the user when a request is outside the contracted scope.
• Provide support and resolve tickets via phone and/or remote access.
• Provide support and clarify questions related to infrastructure and system usage.
• Work on incident resolution such as:
• - Unauthorized access issues
• - Viruses and security
• - Software reinstallation
• Log and forward tickets that involve:
• - Hardware
• - Software
• - Infrastructure issues
• - Service requests
• - Requests that require on-site support
• - Data recovery
• Resolve eligible tickets on first contact (**FCR – First Call Resolution**).
• Create and escalate incident tickets for critical issues as needed.

Junior Support Analyst – L1

Platform Engineer

• This engineer will help build a corporate Internal Development Platform (IDP) for software and AI, used by multiple product engineering teams globally.
• Design and implement cloud infrastructure as code
• Build and maintain CI/CD pipelines
• Deploy containerized workloads (Kubernetes)
• Establish observability (logs, metrics, alerts)
• Create reusable “golden path” templates
• Enable secure and scalable deployment patterns
• Automate everything possible

AI Platform Engineer

Backend Engineer

• AI Solution Development: Design and build AI solutions, leveraging generative AI focused on automation and process improvement; when required, design, develop and implement Machine Learning, Deep Learning and other AI algorithms and models using Python.
• Full lifecycle management of AI applications and tools: Development, deployment, testing/validation, release and maintenance.
• Requirements and stakeholder management: Lead meetings with stakeholders to gather, analyze and document business requirements, translating them into technical specifications for AI projects.
• Communication and presentation: Present results, project progress and technical insights clearly and persuasively to diverse audiences, from technical teams to executive leadership.
• Cloud ecosystem: Use Microsoft Azure services to build, train and deploy AI solutions at scale.
• Quality and best practices: Ensure code quality, model performance and technical documentation of projects, following software development and MLOps best practices.

Python AI Engineer

• Act as the technical reference for the development team;
• Lead and mentor the team, promoting continuous development and knowledge sharing;
• Perform code reviews ensuring quality and best practices;
• Support the PM in technical definition and prioritization of tasks with a focus on business value;
• Anticipate technical risks and propose efficient, scalable solutions;
• Drive the evolution of the applications' architecture;
• Implement and monitor observability and telemetry practices;
• Work on continuous performance and efficiency improvements of systems;
• Actively participate in development when necessary (hands-on);
• Promote agile culture and DevOps practices within the team.

Tech Lead, Java

Business Intelligence Analyst

• Position: BI & Data Visualization Analyst
• Map indicators (KPIs)
• Develop dashboards in Power BI
• Liaise with business areas

BI Analyst, Mid-level

Analyst

• Position: Systems Analyst (Senior ERP)
• Location: Hybrid — Morumbi, São Paulo
• Employment type: CLT (Brazilian labor contract)
• Education: Bachelor's degree completed

Senior Systems Analyst – HCM, ERP

Network Engineer

• Technical support for networks and connectivity - specializing in System Center and App-V
• Support asset maintenance using System Center solutions;
• Assist in investigation, diagnosis and resolution of incidents and problems;
• Assist in planning (build and test), deployment and change review;
• Support oversight of technical support.

Senior System Center and App-V Network Analyst

• Experience in supporting and evolving infrastructure environments
• Focus on networks, servers and security
• Working in hybrid environments (on-premises and cloud) and distributed environments (multiple sites)

Infrastructure Analyst (Mid-level)

Full-stack Engineer

• Perform automation routines using Shell Script, Ansible, Packer, or Terraform;
• Perform maintenance of assets using VMware virtualization solutions and ESXi servers;
• Install, upgrade, and maintain Linux servers using automation tools such as Ansible, Packer, or Terraform;
• Manage DevOps tools (Jenkins, Docker, etc.), with infrastructure as code as a core principle.

Senior Linux Network Analyst

• Attend to and record all requests from users registered in the ticket management system.
• Categorize and prioritize tickets according to the rules defined by the client.
• Inform the user when a request is outside the contracted scope.
• Resolve tickets by phone and/or remote control.
• Answer questions related to infrastructure and its use.
• Resolve incidents of unauthorized access, viruses, and software reinstallation.
• Record and forward tickets related to hardware, software, infrastructure issues, service requests, tickets requiring on-site support, and data recovery.
• Resolve tickets eligible for FCR (First Call Resolution).
• Create Critical Incident tickets for escalation.

Junior Support Analyst

• Receive and log all requests from registered users in the ticket management system.
• Categorize and prioritize tickets according to the client's defined rules.
• Inform the user when the request falls outside the contracted scope.
• Resolve tickets via phone and/or remote control.
• Resolve inquiries related to infrastructure and its use.
• Resolve incidents involving unauthorized access, viruses, and software reinstallation.
• Log and forward tickets related to hardware, software, infrastructure issues that are the client's responsibility, service requests, tickets requiring on-site support, and data recovery.
• Resolve tickets eligible for FCR (First Call Resolution).
• Create Critical Incident tickets for escalation.

Junior Bilingual Support Analyst

• Develop, implement and maintain process automations using RPA (IBM WDG);
• Work on the creation and enhancement of automated flows with Power Automate;
• Support the maintenance and monitoring of automations;
• Collaborate with multidisciplinary teams in an agile environment.

Automation Analyst – Senior

• Conduzir a modelagem conceitual do domínio no contexto industrial, definindo entidades, relacionamentos e limites de contexto.
• Derivar e estruturar use cases e modelos de domínio com base na arquitetura de dados corporativa.
• Entender projetos e requisitos, abstrair processos e mapear para a camada de domínio e casos de uso.
• Assegurar consistência e governança dos modelos, facilitando discussões técnicas com times globais.

Analista de Modelagem de Dados

• Plan the execution of services, ensuring organization and efficiency of activities
• Support the scheduling and monitoring of operational activities
• Control and update information in management systems
• Ensure accurate recording and tracking of requests in the system
• Coordinate timelines, resources and service execution
• Assist in the analysis and organization of information to support decision-making

Planning Technician, SAP

• Co-create innovative solutions;
• Deliver real impact at a global scale;
• Collaborate with clients on business challenges;
• Create positive impact in employees' lives;