Junior Bilingual Support Analyst

Stefanini Brasil

Junior Bilingual Support Analyst providing user support and resolving technical issues at Stefanini. Collaborate to deliver innovative solutions with cutting-edge technology and AI.

Posted 4/16/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Receive and log all requests from registered users in the ticket management system.
Categorize and prioritize tickets according to the client's defined rules.
Inform the user when the request falls outside the contracted scope.
Resolve tickets via phone and/or remote control.
Resolve inquiries related to infrastructure and its use.
Resolve incidents involving unauthorized access, viruses, and software reinstallation.
Log and forward tickets related to hardware, software, infrastructure issues that are the client's responsibility, service requests, tickets requiring on-site support, and data recovery.
Resolve tickets eligible for FCR (First Call Resolution).
Create Critical Incident tickets for escalation.

Requirements

What you’ll need

Completed technical high school education and currently pursuing a degree;
Advanced English.

Benefits

Comp & perks

Meal allowance or meal voucher;
Discounts for courses, universities, and language schools;
Stefanini Academy — platform with free, up-to-date online courses with certification;
Mentoring;
Benefits club for medical consultations and exams;
Health plan;
Dental assistance;
Perks and discounts club at leading establishments;
Travel club;
Pet care benefits.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Certifications

technical high school education