Stefanini Brasil

Support Engineer

• Receive and log all user tickets in the ITSM tool.
• Provide first-level technical support, including initial diagnosis and resolution of basic hardware and software issues.
• Guide users on the use of corporate systems and applications.
• Escalate tickets to higher support levels when necessary.
• Monitor and follow up on tickets until resolution.
• Keep service records and technical documentation up to date.
• Support the identification of updates and new procedures for the Knowledge Base.
• Prioritize service quality and user satisfaction.

Bilingual Support Analyst (Mid-level), Night Shift

Data Engineer

• Design, implement and optimize data pipelines on GCP (Dataflow, Pub/Sub).
• Integrate and manage data stored in Cloud Storage and other sources.
• Develop and maintain ETL/ELT processes with a focus on performance and scalability.
• Monitor and continuously improve pipeline performance.
• Ensure data quality, integrity and validation.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Create technical documentation and reports for processes and deliveries.
• Contribute to best practices, innovation and continuous improvements in data projects.

Data Engineer – GCP

• Handle incidents and requests related to SAP SD and Tax One.
• Analyze, diagnose, and resolve issues in sales orders, pricing, deliveries, billing, and issuance of tax documents.
• Monitor integrations with messaging systems and external systems.
• Ensure stability of sales and billing processes.

SAP Consultant (Mid-level) — SAP SD, Tax

Software Engineer

• Work on the maintenance and support of critical business systems, ensuring stability, operational continuity and data integrity;
• Perform technical analysis of incidents and requests, identifying failures, aborts and inconsistencies in automated processes;
• Investigate issues through data analysis in Oracle database (PL/SQL), validate information and provide technical support to identify root causes;
• Analyze processing logs and integration files in Unix and Windows environments using remote access via SSH;
• Monitor and support processes orchestrated by scheduling tools (e.g., Autosys), including jobs with multiple dependencies and high execution volumes;
• Apply workarounds and operational adjustments to minimize business impact;
• Work on critical processes such as customer onboarding, credit planning and distribution, card issuance and registration, integration with digital wallets, merchant activation and reimbursement, financial reconciliations, and daily and monthly closings;
• Support the preparation of operational and management reports, as well as data cleansing and database sanitization;
• Interact with internal teams, specialist areas and vendors, properly routing requests that are not directly the team's responsibility;
• Work in night operations and cycle rollovers, ensuring correct execution of critical closing routines;
• Support multi-country environments (Brazil, Mexico and Chile), respecting the operational and regulatory particularities of each region.

Analyst Developer (Pleno / Mid-level)

• Lead SAP implementation and improvement projects (ECC or S/4HANA), performing requirements gathering, solution design (blueprinting), configuration (customizing) and integrated testing.
• Experience in SAP Basis administration (ECC/S/4HANA).
• Knowledge of transport management (STMS), client administration and system updates/upgrades.
• Skilled in SAP system performance optimization, applying patches (support packs, kernel updates) and performing upgrades.
• Knowledge of technical integration solutions (e.g., SAP Router, Web Dispatcher, Fiori, Gateway).
• Proficiency in database administration (especially SAP HANA) and at the operating system level (Linux/Windows).
• Proven experience collaborating with and effectively coordinating activities with SAP PCE (Private Cloud Edition) teams.
• Fluency in English for written and verbal communication.

SAP Basis Lead

• Academic Qualifications: Bachelor's degree completed in Information Technology from an institution recognized by MEC (Brazilian Ministry of Education); OR a Bachelor's degree in any field combined with a Postgraduate degree (minimum 360 hours) in Software Engineering or Software Development, recognized by MEC.
• Professional Experience: Proven experience in software development activities (Frontend and Backend).

Software Developer

• PI/PO and BTP/CPI — Integration Analyst/Developer
• SAP PI/PO (IDoc, RFC, SOAP/REST, JDBC, SFTP)
• SAP Integration Suite / CPI on BTP
• Groovy scripting, API Management
• Event Mesh, Open Connectors
• Security (OAuth2, certificates, mTLS)
• Integrations with Ariba, SuccessFactors, SAP Analytics Cloud (SAC), SAP TM
• Observability, tracing, retries
• Integration governance and API catalog
• SLA and 24x7 monitoring
• Coordination with partners and logistics
• Standards, documentation and onboarding

SAP Functional Analyst – PI/PO/PL

• Academic Background: Bachelor’s degree in Information Technology from an institution recognized by the MEC; OR Bachelor’s degree in any field plus a Postgraduate qualification (minimum 360 hours) in Software Engineering or Software Development, recognized by the MEC.
• Professional Experience: Proven experience in software development activities (Frontend and Backend).

Mid-Level Developer

Learning and Development

• Realizar planejamento de iniciativas de desenvolvimento organizacional;
• Implementar boas práticas de desenvolvimento de pessoas;
• Comunicar e promover as iniciativas de treinamento;
• Utilizar IA para geração, atualização e revisão de conteúdos de treinamento;
• Comunicar-se em inglês e espanhol para interagir com equipes globais;
• Gerenciar cronogramas e atividades operacionais, incluindo o uso de IA;
• Analisar adesão a treinamentos e iniciativas de aprendizagem por região e público-alvo;
• Implementar processos de automação para avaliação e impacto da aprendizagem

Especialista, Desenvolvimento Organizacional

Analyst

• Co-criar soluções inovadoras em parceria com clientes, combinando tecnologia de ponta, inteligência artificial e criatividade humana.
• Assegurar a integridade do projeto na análise de impacto de mudanças em requisitos.

Analista de Requisitos

Full-stack Engineer

• Co-criação de soluções inovadoras com clientes.
• Trabalhar na resolução de problemas de negócios de forma colaborativa.
• Proporcionar impacto positivo em escala global.

Senior Full Stack Developer

• Descreva atividades, importância da operação/projeto e jornada.

Consultor Funcional SAP, Senior

Consultor Funcional PL – SAP FI-AA

• Co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity.
• Ensure software quality through rigorous testing and performance planning.
• Collaborate with the team to develop and apply diverse testing methods and manage the test lifecycle.

Test Analyst

ServiceNow

• Desenvolver soluções utilizando App Engine, ITSM e ITAM;
• Construir aplicações no App Engine Studio (tabelas, formulários e listas);
• Desenvolver fluxos no Flow Designer;
• Configurar processos no Process Automation Designer;
• Criar dashboards, relatórios e views personalizadas;
• Criar e ajustar itens no catálogo de serviços;
• Configurar fluxos de aprovação e fulfillment;
• Ajustar formulários e regras de negócio (UI Policies e Client Scripts leves);
• Manter e configurar SLAs, notificações e templates;
• Construir integrações simples via Integration Hub (conectores prontos);
• Apoiar na configuração de integrações REST e manipulação de JSON simples;