Level 2 Support Analyst

Stefanini Brasil

Support Analyst diagnosing and solving hardware and software issues in the Brazil office. Collaborating with teams to ensure efficient IT support operations.

Posted 4/28/2026full-timeSanto André • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Diagnose and resolve issues related to hardware, software, network, and peripherals.
Install and configure operating systems, applications, and devices.
Assist in monitoring and performing preventive maintenance on equipment.
Escalate complex incidents to higher support levels and follow up until resolution.
Prepare service reports and document procedures for the knowledge base.

Requirements

What you’ll need

High school diploma required; technical course in IT or related fields preferred.
Previous experience in technical support.
Knowledge of Windows operating systems and the Microsoft Office suite.
Basic networking knowledge (TCP/IP, cabling, and device configuration).
Good communication skills, organization, and proactivity.

Benefits

Comp & perks

Meal allowance or meal voucher
Discounts on courses, universities, and language schools
Stefanini Academy — online platform with free, up-to-date courses and certificates
Mentoring
Discount program for medical consultations and exams
Health insurance
Dental insurance
Discount club with offers at top establishments
Travel club
Pet care partnership

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware troubleshootingsoftware troubleshootingnetwork troubleshootingoperating systems installationapplication installationdevice configurationpreventive maintenanceservice reportingdocumentation proceduresbasic networking

Soft Skills

communication skillsorganizational skillsproactivity

Certifications

high school diplomatechnical course in IT