Bilingual Service Desk Analyst – Fluent Spanish

Stefanini Brasil

Profissional Bilíngue - Espanhol fluente atuando no suporte a usuários de tecnologia e ferramentas de help desk. Responsável por resolver incidentes e requisições em português e espanhol.

Posted 4/25/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for handling tickets and providing first-level support to users, ensuring prompt resolution of incidents and service requests.
Will register, triage, monitor and escalate tickets, providing remote support in Portuguese and Spanish.

Requirements

What you’ll need

Fluent Spanish
Prior experience in Service Desk, Technical Support or Help Desk
Strong verbal and written communication skills
Experience with user support and ticketing tools
Familiarity with Windows, Office 365 and basic hardware and software support

Benefits

Comp & perks

Meal allowance or meal voucher
Discounts on courses, universities and language schools
Stefanini Academy — platform with free, up-to-date online courses with certificates
Mentoring
Benefits club for medical consultations and exams
Health insurance
Dental insurance
Discounts and perks at partner establishments
Travel club
Pet care benefits (employee pet care program)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportuser supportticketing toolsbasic hardware supportbasic software support

Soft Skills

strong verbal communicationstrong written communication