State of Florida

Operations

• Answering emergency and non-emergency phone lines, including 911 transfer and FHP calls.
• Requires prolonged periods of sitting at a desk and utilizing a computer and telephone.
• Work at least 40 hours per week.
• The position is ideal for students or for those seeking supplemental income.

OPS Call Taker

Manager

• Managing a team of 10 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Case Processing Manager I

• Serves as the Florida Breast and Cervical Early Detection Program (FBCC) OPS Registered Nursing Consultant
• Provides education and direction for follow-up of clinical findings
• Maintains and tracks clinical review decisions and related data
• Reviews supporting documentation submitted with regional clinical requests for approvals
• Works with FBCC staff, DCF and AHCA to facilitate review of specific program related Medicaid problems
• Promotes adherence to clinical standards and protocols among participating sites
• Participates in regular program meetings providing clinical updates
• Plans, develops, and presents FBCC clinical related training

Registered Nurse

• Serve as the Bureau of Monitoring and Quality Improvement Central Region Monitoring Supervisor
• Oversee regional monitors in the north region
• Supervise employees, communicate with, motivate, train, and evaluate employees
• Plan and direct employee’s work
• Develop the regional annual compliance and supplemental monitoring schedule
• Conduct compliance reviews and ensure accurate and timely completion of reports
• Provide training and consultation to Department staff in monitoring services

Operations Manager

Analyst

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Preparing for and attending Court
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Child Support Case Processing Analyst

• Provide professional nursing services in community health care centers
• Accurately applies nursing principles and techniques in the direct care and treatment
• Completes and follows up on referrals as appropriate
• Promotes cooperation within the agency and externally

Licensed Practical Nurse

• Provides dental hygiene services to eligible clients at the Polk County Health Department dental clinics
• Conducts preventive/educational dental health programs at various locations in the community
• Completes and maintains dental records of patients in accordance with County Health Department dental policies
• Develops and maintains an effective and systematic patient recall system for all eligible patients
• Complies with all Department of Health and Dental security and confidentiality rules and requirements

Dental Hygienist

Executive Assistant

• Preparing travel reimbursement requests;
• Accurately entering, updating, and maintaining data in statewide database;
• Reviewing incoming data for errors, inconsistencies, or missing information;
• Organizing, sorting, and preparing documents for data entry;
• Verifying data accuracy by comparing source documents with entered information;
• Following established data entry procedures and workflows;
• Communicating with team members to resolve data discrepancies;
• Preparing Notices of Filings of legal documents and summonses;
• Creating, maintaining, and closing case files;
• Filing documents in case files;
• Filing documents with the court;
• Sorting and distributing paper mail and electronic mail;
• Tracking court calendar activities;
• Transmitting work electronically to other locations;
• Preparing witness requests;
• Monitoring and ordering office supplies.

Administrative Secretary

Threat Intelligence Specialist

• Reviews, monitors, and researches crime reports to identify activities, patterns, and techniques used to facilitate and conduct illegal gambling.
• Uses intelligence resources to establish connections between criminal activity and persons or organizations.
• Creates products related to Commission enforcement activity, crime reporting topics of interest, and other needs as identified by supervisors.
• Researches crime reporting data to ensure that information received or disseminated is accurate and complies with state and federal requirements.
• Maintains regular contact with local, state, and federal criminal justice agencies, other criminal justice agencies outside of the state of Florida, and non-criminal justice agencies for the purpose of gathering and organizing information on current and developing criminal activity in illegal gambling.
• Assembles and arranges evidence and work products for trial purposes, and prepares a wide variety of related reports, graphs, charts, and exhibits, and otherwise assists investigative personnel and prosecutors with grand jury and trial activities.
• Testifies, when required, before a statewide, state, or federal grand jury or trial jury and during other proceedings, as to information obtained and/or analyzed.
• Maintains familiarity of legal issues surrounding the analytic process including privacy, confidentiality, civil rights, and civil liberties protections within the intelligence cycle and products, such as application of the 28 CFR Part 23 regulation and the handling of personally identifiable information (PII).
• Represents the Commission at multi-agency intelligence sharing meetings.
• Assists with background checks of commission sworn and non-sworn applicants.
• Travels as required to provide investigative support.
• Performs other duties as assigned.

Senior Crime Intelligence Analyst II

• Consult and collaborating with CPI and dependency case managers to help frontline staff identify behavioral health disorders, particularly substance use disorders, enhance family engagement, and improve access to appropriate treatment, recovery support, and community resources.
• BHC actively builds relationships with investigative staff within co-located offices, providing regular education on behavioral health indicators, the effects of behavioral health conditions on parenting behavior, and engagement strategies.
• Provides both in-field and office-based consultation during the pre- and post-commencement phases of child protection investigations.
• Community collaboration and care coordination.

Behavioral Health Consultant

IT Support

• Daily and consistently implements approved and scheduled active treatment and skill acquisition programs for residents, including but not limited to activities of daily living, areas of self-care, socialization, recreation, leisure, speech, community awareness, and vocational/prevocational skills.
• Provides supervision and training at worksite, working with vocational staff to maximize training and attending to residents’ self-care needs as appropriate.
• Report’s progression and lack thereof of the residents’ goals and objectives to the supervisor and suggests improvements as appropriate.
• Transports and/or escorts residents to and from on-campus activities, community trips and appointments, including emergency visits to the hospital, to ensure their health, safety, and general well-being.
• Provides care for residents during overnight stays in medical facilities and other locales as needed to provide for the 24-hour care of each resident.
• Implements appropriate recreation, social, and leisure activities for residents in the residential home setting, as well as away from home through center wide activities, community activities, and attending alternative leisure activities.
• Maintains applicable policies and procedures related to resident injuries, abuse, neglect, and exploitation.

Residential Unit Specialist

• OPS Senior Clerk must maintain thorough working knowledge of agency and legal activities as well as child support policies and procedures;
• ability to use computers and related technology and software efficiently.
• File room/ Files Will be responsible for the scanning and archiving of files to eliminate the physical files currently housed in our file room.
• Data Entry Update activity and status in all necessary databases to meet deadlines and contractual performance standards.
• Timely review and triage all incoming mail (electronic and/or hard copy), update in appropriate databases, and accurately distribute or process for next appropriate action.
• Administrative Performs miscellaneous office administration tasks such as filing, photocopying, scanning, e-filing, faxing, and delivers documents to partners.
• Answer multi-line telephones, direct callers appropriately, and check voicemail daily.
• Case Management Assist the legal assistants, paralegals and/or attorneys with post court related activities as directed.

Senior Clerk

General Counsel

• Provide professional vocational rehabilitation counseling to individuals with disabilities.
• Assess medical, psychological, and vocational information to determine service eligibility.
• Develop individualized employment plans.
• Coordinate and negotiate services.
• Conduct job placement activities.
• Build relationships with employers and community partners.
• Manage client information and case records.
• Provide technical assistance to internal and external customers.
• Ensure compliance with state and federal regulations.
• Maintain a goal-directed approach and work productively under tight deadlines.

Senior Vocational Rehabilitation Counsel

• Fill multiple vacancies as part-time OPS Correctional Officers.
• Join a family of hardworking staff dedicated to ensuring public safety throughout Florida.
• Work with special teams such as Rapid Response Teams and K-9 Units.

Correctional Officer

Human Resources

• Handles all tasks related to hiring and recruitment for the Florida Department of Corrections non security team.
• This includes understanding and using personnel rules and agreements.
• Research and advertising job openings in the People First System according to department policies.
• Guide hiring managers and employees on using the Hiring Center in the People First System.
• Check documents to ensure they follow federal and state hiring guidelines.
• Conduct background investigations on potential employees and discuss results with hiring managers.
• Review job applications to determine if candidates are eligible.
• Ensure all candidates are fairly considered.
• Discuss any concerns with hiring managers.
• Prepare Personnel Action Requests (PARs) in People First.
• Use various computer programs to manage recruitment data and create reports.
• Provide supervisors with management reports and create visual aids like graphs and charts for presentations.
• Maintain and compile data related to recruitment and other management areas.