Case Processing Manager I
State of Florida
full-time
Posted on:
Location Type: Hybrid
Location: Fort Myers • Florida • United States
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Salary
💰 $49,793 - $60,231 per year
About the role
- Managing a team of 10 operational staff.
- Functioning as administrator, coach, and advisor and providing training to team members.
- Working with the Service Center Manager to develop, implement and monitor operational plans.
- Determining resource needs and shifting available resources to ensure the highest level of productivity.
- Analyzing existing and new business requirements to determine gaps and provide solutions.
Requirements
- Currently employed with the Florida Department of Revenue.
- Experience in assigning work and/or leading teams.
- Experience coaching, mentoring, promoting professional development and performance improvement activities.
- Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.).
- Two years of experience working in the Child Support Program.
- Two years of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementcoachingmentoringprofessional developmentperformance improvementcommunicationconflict resolutionproblem resolution