State Collection Service, Inc.

Collections

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Bilingual Collections Specialist

Customer Support

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues
• Responds to requests for information by patient/account holders in a professional manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Bilingual Collections Specialist

Health Care Customer Service Representative – 2nd Shift