State Collection Service, Inc.

Customer Support

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues
• Responds to requests for information by patient/account holders in a professional manner
• Acts to gain payment or arrangement of payment on behalf of the client
• Follows client-specific protocols and policies
• Investigates and responds to client enquiries

Bilingual Health Care Customer Service Representative – 2nd Shift

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues
• Responds to requests for information by patient/account holders in a professional manner
• Acts to gain payment or arrangement of payment on behalf of the client
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Health Care Customer Service Representative

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Bilingual Health Care Customer Service Representative

Collections

• Handle inbound and outbound telephone calls
• Collect payment for medical and non-medical accounts
• Utilize negotiating and customer service skills
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Making and answering calls to resolve billing and payment issues
• Responding to requests for information by patient/account holders
• Acting to gain payment or arrangement of payment on behalf of the client
• Following client-specific protocols and policies
• Investigating and responding to client enquiries
• Entering and monitoring payment arrangements
• Adhering to all FDCPA, FCRA, HIPPA and applicable laws

Business Intelligence Analyst

• Support the administration and daily operations of speech analytics platforms
• Provides analytical reporting related to call activity, speech trends, and performance metrics
• Responsible for maintaining speech scorecards and generating client reporting
• Analyze call data trends and provide insights for operational improvement and compliance monitoring
• Backup support for dialer backend operations
• Validating call data, reporting accuracy, and analytics outputs
• Develop and maintain speech analytics scorecards
• Prepare and deliver monthly client reporting packages
• Produce statistical reporting and analysis on call center performance metrics
• Create and maintain reporting dashboards, scorecards, and performance summaries
• Collaborate with operations, quality assurance, compliance, and technology teams

Bilingual Health Care Customer Service Representative – 2nd Shift

Health Care Customer Service Representative

Bilingual Health Care Customer Service Representative

Collections Specialist

Health Care Customer Service Representative

Speech Analytics Analyst