State Collection Service, Inc.

Client Services Representative

• Act as the day-to-day liaison between the company and its clients, handling information requests, issues, and other client-related tasks
• Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner
• Participate in client meetings by gathering and formatting data on activity and performance, developing an agenda, coordinating schedules, and updating meeting trackers & follow-up items
• Schedule meetings, conduct pre-meeting audits, organize prep meetings, and be the final editor and proofreader of the meeting booklet
• Document and publish minutes from meetings, and handle appropriate tickets that arise
• Respond to internal staff inquiries regarding clients and accounts
• Produce and distribute reports on client and department activity
• Communicate proactively with clients and internal team regarding business issues, company changes, and ideas
• Ensure company staff are informed on a proactive basis of client issues, concerns and changes
• Seek out additional business opportunities with existing and prospective clients
• Support the achievement of department goals and notify management and teammates when problems arise
• Assist in the training and mentoring of other employees as needed
• Look for ways to improve current practices and procedures

Client Service Account Specialist

Collections

• Lead, train, and supervise associates to ensure maximum performance, growth, efficiency, and profit for clients
• Work closely with the Senior Operations Supervisor, 3rd Party communicating recordable trends and results
• Track performance and recommend procedural and departmental changes for improvements
• Completes special projects or other work duties as assigned
• Participates in the resolution of client issues and nonconformities as needed
• Adheres to all FDCPA, FCRA, HIPAA and applicable laws
• Attend ACA’s Code of Ethics training annually
• Adheres to all SCSI policies as stated in the Handbook
• Will assist others within the department in their duties when necessary
• Represents State with the professional and ethical work standards consistent with the mission Values of the company
• Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols.

Client Service Account Specialist

Operations Supervisor, 3rd Party Collections