State Collection Service, Inc.

Customer Support

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Bilingual Health Care Customer Service Representative

Software Engineer

• Design, develop, test, deploy, and maintain solutions within the Artiva application environment.
• Develop and support functionality utilizing the InterSystems Caché database platform.
• Participate in Agile development processes including sprint planning, daily standups, sprint reviews, and retrospectives.
• Collaborate with Operations and business stakeholders to gather requirements and translate business needs into technical solutions.
• Serve as a technical resource in the design and implementation of new features, workflows, and system enhancements.
• Develop and maintain system integrations, interfaces, and automated processes.
• Troubleshoot application issues, analyze root causes, and implement long-term solutions.
• Participate in project planning, estimation, and delivery of strategic initiatives.
• Create and maintain technical documentation and development standards.
• Support production systems and assist with issue resolution as needed.
• Contribute ideas and recommendations that improve application performance, usability, and business efficiency.

Application Developer

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client inquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Health Care Customer Service Representative

Client Services Representative

• Act as the day-to-day liaison between the company and its clients
• Handle information requests, issues, and other client-related tasks
• Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner
• Assist in preparing and conducting client meetings
• Facilitate meeting process
• Document and publish minutes from the meeting
• Participate in regular internal meetings with manager, team, and staff from other departments
• Produce and distribute reports on client and department activity
• Proactively communicate with clients and internal team regarding issues with their business
• Ensure company staff are informed on a proactive basis of client issues, concerns and changes
• Aggressively seek out additional business opportunities with existing and prospective clients
• Support the achievement of department goals and notify management and teammates when problems arise
• Represent SCS with professional and ethical work standards

Client Service Account Specialist

Director

• Lead the day-to-day operations of the IT department.
• Manage the File Processing, FACS Development, Artiva Development, and IT Help Desk teams.
• Serve as the primary point of contact for technology-related requests from internal departments and clients.
• Collaborate with the Director of Infrastructure and Chief Security Officer to coordinate infrastructure, security, and operational initiatives.
• Prioritize IT projects, production support, development requests, and operational improvements.
• Oversee client technology implementations, file integrations, and ongoing technical relationships.
• Lead client technology meetings, security reviews, audits, HITRUST, SOC 2, and compliance initiatives.
• Ensure IT service levels, issue resolution, and customer satisfaction meet organizational expectations.
• Assist with technology budgeting, vendor management, staffing, and resource planning.
• Promote automation, process improvement, and adoption of new technologies.
• Develop departmental procedures, documentation, and operational standards.
• Perform other duties as assigned.

Director of Information Technology

Collections

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues
• Responds to requests for information by patient/account holders in a professional manner
• Acts to gain payment or arrangement of payment on behalf of the client
• Follows client-specific protocols and policies
• Investigates and responds to client enquiries

Bilingual Health Care Customer Service Representative

Application Developer

Health Care Customer Service Representative

Client Service Account Specialist

Director of Information Technology

Collections Specialist

Collections Specialist

Application Developer

Health Care Customer Service Representative

Bilingual Health Care Customer Service Representative – 2nd Shift