State Collection Service, Inc.

Customer Support

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Health Care Customer Service Representative

Bilingual Health Care Customer Service Representative

Collections

• Make outbound and take inbound calls to collect payment for medical and non-medical accounts
• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
• Enter and update data on company and/or client systems accurately and timely
• Work within team-based environment and meet scheduling requirements including evenings and Saturdays

Collections Specialist

• Handle inbound and outbound calls to resolve billing and payment issues on behalf of clients
• Respond to requests for information by patient/account holders in a professional, thorough manner
• Act to gain payment or arrange payment on behalf of the client as appropriate
• Follow client-specific protocols and policies when carrying out duties
• Investigate and respond to client enquiries as needed
• Enter and monitor payment arrangements and process payments
• Work in high-tech, fast-paced, team environment and utilize established work queues and call pools
• Maintain compliance with FDCPA, FCRA, HIPPA and other applicable laws

• Handle inbound and outbound calls resolving billing and payment issues utilizing established work queues and call pools as necessary
• Respond to requests for information by patient/account holders in a professional, thorough, explainable manner
• Act to gain payment or arrangement of payment on behalf of the client as appropriate
• Follow client-specific protocols and policies when carrying out duties
• Investigate and respond to client enquiries as needed
• Enter and monitor payment arrangements
• Resolve general questions regarding insurance, financial assistance, and process payments
• Work in a fast-paced, team environment and collaborate with team members
• Maintain compliance with FDCPA, FCRA, HIPPA and other applicable laws

Bilingual Customer Service Representative – Health Care

• Making outbound and taking inbound calls to collect payment for medical and non-medical accounts
• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
• Enter and update data on company and/or client systems
• Work in a fast-paced, deadline-oriented environment
• Work cooperatively within a team-based environment
• Training with camera on and follow supervisor/team camera policies

• Handle inbound and outbound calls resolving general questions regarding insurance, financial assistance, and processing payments
• Make and answer calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools
• Respond to requests for information by patient/account holders in a professional, thorough, explainable manner
• Act to gain payment or arrangement of payment on behalf of the client as appropriate
• Follow client-specific protocols and policies when carrying out duties
• Investigate and respond to client enquiries as needed
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPPA and other applicable laws and regulations

Healthcare Customer Service Representative

• Make outbound and taking inbound calls to collect payment for medical and non-medical accounts
• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
• Work scheduled hours including evenings and Saturdays as needed

Health Care Customer Service Representative

Bilingual Health Care Customer Service Representative

Collections Specialist

Health Care Customer Service Representative

Bilingual Customer Service Representative – Health Care

Collections Specialist

Healthcare Customer Service Representative

Collections Agent