Client Service Account Specialist

State Collection Service, Inc.

Client Service Account Specialist managing client correspondence and issues while coordinating meetings and reports. Ensuring client satisfaction and quality of service delivery through proactive communication and support.

Posted 7/3/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as the day-to-day liaison between the company and its clients
Handle information requests, issues, and other client-related tasks
Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner
Assist in preparing and conducting client meetings
Facilitate meeting process
Document and publish minutes from the meeting
Participate in regular internal meetings with manager, team, and staff from other departments
Produce and distribute reports on client and department activity
Proactively communicate with clients and internal team regarding issues with their business
Ensure company staff are informed on a proactive basis of client issues, concerns and changes
Aggressively seek out additional business opportunities with existing and prospective clients
Support the achievement of department goals and notify management and teammates when problems arise
Represent SCS with professional and ethical work standards

Requirements

What you’ll need

2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function
Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
Ability to create, maintain, analyze and distribute reports
Strong rapport-building and problem resolution skills
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills
The ability to work on multiple tasks simultaneously
Articulate written and verbal communications skills
The ability to present in front of diverse audiences, including internal staff, clients, and industry professionals
Strong focus upon Customer Service and deliverables and significant attention to detail
Flexibility to travel to client meetings and conferences.

Benefits

Comp & perks

Competitive benefits include Health, Dental, Vision, Life and Disability Insurance
401K w/employer match
HSA/Flexible spending accounts
Paid time off
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Report AnalysisInformation ManagementMeeting FacilitationDocumentationData Distribution

Soft Skills

Rapport-BuildingOrganization SkillsAttention to DetailMultitasking AbilityArticulate Communication