Health Care Customer Service Representative

State Collection Service, Inc.

Remote Health Care Customer Service Representative handling inbound and outbound calls. Resolving billing issues and answering patient inquiries in a high-tech environment.

Posted 6/16/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments
Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
Acts to gain payment or arrangement of payment on behalf of the client as appropriate
Follows client-specific protocols and policies when carrying out duties
Investigates and responds to client enquiries as needed
Enters and monitors payment arrangements
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Requirements

What you’ll need

1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills. The ability to work on multiple tasks simultaneously
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates will provide additional support for bilingual calls

Benefits

Comp & perks

Competitive benefits include Health, Dental, Vision, Life and Disability Insurance
401K w/employer match
HSA/Flexible spending accounts
Paid time off starting at 90 days and annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologypatient billinghealthcare insurancehealthcare administrationpayment processingcall handlinginbound callsoutbound callspayment arrangementsenquiry investigation

Soft Skills

organization skillsflexibilityteamworkcommunicationproblem-solvingcustomer servicetime managementmultitaskingprofessionalismadaptability