FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Bilingual Health Care Customer Service Representative – 2nd Shift
State Collection Service, Inc.Remote Bilingual Health Care Customer Service Representative handling insurance inquiries. Collaborating within a team in a fast-paced, high-tech environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
medical terminologypatient billinghealthcare insurancehealthcare administration
Soft Skills
organization skillsflexibilitycommunication
Industry Keywords
call centercustomer serviceinbound callsoutbound callsbilling issuespayment processingclient protocolspatient enquiries
About the role
Key responsibilities & impact- Handling inbound and outbound calls in a high-tech environment
- Resolving general questions regarding insurance, financial assistance, and processing payments
- Makes and answers calls in the name of the client to resolve billing and payment issues
- Responds to requests for information by patient/account holders in a professional manner
- Acts to gain payment or arrangement of payment on behalf of the client
- Follows client-specific protocols and policies
- Investigates and responds to client enquiries
Requirements
What you’ll need- 1+ years’ experience working in Call Center of Customer Service function
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Bilingual candidates will provide additional support for bilingual calls
Benefits
Comp & perks- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided