SSM Health

Technician

• Provides first line support and resolution for password resets, and service requests.
• Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems.
• Remotely assists users of the organization's systems on all enterprise applications and hardware.
• Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
• Documents technical solutions to problems during resolution of an issue.
• Escalates issues appropriately to internal Analysts and Senior Analysts.
• Resolves Password resets/unlocks, printing, and remote assistance.
• Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
• Performs other duties as assigned.

Technology Service Center Technician

Analyst

• Provides first line support for all applications and systems within the organization
• Provides primary support of Electronic Health Record (EHR) or MS Office, human capital management (HCM), Network, Hardware, and remote access
• Resolves issues for applications and/or hardware
• Assists with root cause analysis and makes recommendations to eliminate routine issues
• Provides informal training to team members
• Answers call center calls and utilizes the tools available to capture the information needed for further training and resolution.
• Performs other duties as assigned.

Technology Service Center Analyst

Recruitment

• Conduct proactive sourcing activities to build pipelines of qualified physician and APP talent for current and future workforce needs.
• Maintain talent pools that support strategic staffing and workforce planning initiatives.
• Create and execute sourcing plans for conferences, career fairs, residency events, and other recruitment-focused activities.
• Organize, track, and manage candidate leads generated through recruitment events and outreach initiatives.
• Maintain accurate documentation of sourcing activities in accordance with regulatory, compliance, and organizational requirements.
• Perform audits and quality reviews across applicant tracking systems, candidate relationship management platforms, and recruitment databases.
• Process candidate hires and support data management activities within the applicant tracking system.
• Support continuous process improvement initiatives related to sourcing, candidate engagement, and recruitment operations.

Recruitment Sourcing Specialist – Physician and Provider Recruitment

Operations

• Provides support to business operations
• Elicits business requirements for operational improvements among cross functional teams
• Works independently with complex data under minimal supervision
• Collaborates with key decision makers to identify and solve a variety of business or operational problems
• Interprets data, identifies trends, creates data visualization
• Ensures data integrity and assists leaders by providing insights into operations
• Develops and maintains dashboards for reporting
• Supports operational reporting needs and business process redesign

Operations Analyst

Patient Access Specialist

• Assists in the reporting, analysis and implementation of programs that support Revenue Cycle.
• Responsible for providing expertise to Revenue Cycle operations to ensure quality service is provided to patients in an efficient and cost-effective manner.
• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Informs staff of system enhancements, documents trends and reports operational issues.
• Communicates with registration, scheduling, patient care staff and providers.
• Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.
• Model and train exceptional customer service to ensure goals and quality standards are met.
• Provide on-the-job training for new hires and existing staff which includes changes to processes and upgrades as it relates to Epic and all frontline related workflows.
• Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
• Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.
• Perform functional assessments and time studies of work processes.
• Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.
• Other duties as assigned.

Patient Access Technical Specialist

Scheduler

• Coordinates scheduling and referrals to other healthcare providers and services.
• Obtains approval for schedule changes or cancellations as appropriate.
• Assists with maintenance and updating of provider contact information.
• Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system.
• Follows site-specific protocols and maintains up-to-date documentation to ensure compliance.
• Performs other duties as assigned.

Scheduler I

• Conduct proactive sourcing activities to build pipelines of qualified physician and APP talent for current and future workforce needs.
• Maintain talent pools that support strategic staffing and workforce planning initiatives.
• Create and execute sourcing plans for conferences, career fairs, residency events, and other recruitment-focused activities.
• Organize, track, and manage candidate leads generated through recruitment events and outreach initiatives.
• Maintain accurate documentation of sourcing activities in accordance with regulatory, compliance, and organizational requirements.
• Perform audits and quality reviews across applicant tracking systems, candidate relationship management platforms, and recruitment databases.
• Process candidate hires and support data management activities within the applicant tracking system.
• Support continuous process improvement initiatives related to sourcing, candidate engagement, and recruitment operations.
• Perform other duties as assigned.

Patient Care

• Provides assistance with the examination and treatment of patients under the direction of a registered nurse or provider (physician or advanced practice provider).
• Assists with treatments ordered by provider as supervised by provider or registered nurse.
• Performs select clinical duties.
• Interviews patients, measures vital signs, and records information on patients' charts.
• Prepares treatment rooms for examination of patients.
• Performs basic clerical duties including answering the phone, maintaining records, scheduling patients, and filing.
• Performs basic materials management functions to include ordering and stocking of supplies.
• Assists with maintaining a clean and orderly environment.
• May document the provider's encounter with patients.
• Lists all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions, as indicated by the provider.
• Transcribes patient orders including laboratory tests, radiology tests and medications.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

MA/EMT/LPN – Patient Care Support

Nurse Navigator

• Provides services as a patient navigator throughout the continuum of care
• Functions as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers
• Collaborates with physicians and advanced practice providers to ensure quality outcomes
• Coordinates efforts for treatment and promotes quality improvement and educational efforts
• Compiles data, tracks outcomes, and makes recommendations for process improvement
• Provides referrals/support for follow-up care for patients who are uninsured or underinsured
• Utilizes the nursing process of assessment, planning, intervention, and evaluation in all patient encounters
• Assists medical provider with processing of diagnostic results bringing significant values to the provider’s attention
• Exhibits knowledge of tests and procedures and their significance as related to patient care
• Recognizes the implementation of dosages, interactions, side effects, adverse effects, routes of administration of drugs as they apply to individual patients
• Uses knowledge of medications in instructing patients about medication therapy
• Establishes working relationships teaching protocols for patient education, family counseling and general public information
• Works in a constant state of alertness and safe manner
• Performs other duties as assigned

Registered Nurse – Nurse Navigator

General

• Disseminates data from the medical record accurately reflecting governing body’s rules, algorithms and protocols.
• Continuous learning and adaptability due to registry and regulatory changes.
• Supports collaboration with internal team members and external vendors to ensure inter-rater reliability as well as data accuracy and timely submission.
• Contribute to specialized committee or work group meetings in support of process improvements to enhance patient outcomes.
• Identify new processes of improvement, opportunities and trends.
• Review and resolve any clinical data discrepancies or outliers on completed abstracts.
• Skillful with written and oral skills for communicating performance considerations and improvement opportunities to correct parties.
• Report findings/opportunities/trends to management levels.
• Driven by logical and analytical thinking to solve problems.
• Possess an eye for detail-oriented analysis and design.
• Adept at working independently or within team environment/Self Starter.
• Ability to multi –task and appropriately prioritize responsibilities for high volume of workload.
• Utilize knowledge of medical terminology and anatomy to extract facts from within the record especially when chart documentation is of uncertain quality.
• Able to complete certifications (pass exams) if assigned to an abstraction that requires it.
• Performs other duties as assigned.

Clinical Data Abstractor Specialist

Financial Planning and Analysis

• Performs complex financial analysis and reporting at a senior level.
• Performs statistical, cost and financial analysis of data extracted from various internal sources.
• Prepares reports based on findings, including health care costs, provider contracts, debt capacity, revenue and profitability.
• Assists with budget preparation and financial planning processes.
• Assists with budget review for compliance and identification of cost-saving opportunities.
• Serves as consultant to senior management and executive leadership to provide decision support for initiatives, policies and procedures.
• Performs special projects and duties as assigned, including research, forecasting and exploring viable alternatives.
• Performs other duties as assigned.

Senior Financial Analyst

• Maintains and analyzes cancer incidence data.
• Identifies and analyzes the history, diagnosis, treatment, disease status and survival data of cancer patients treated in the organization.
• Prepares and electronically submits required reporting information to the state cancer database.
• Collects data for patient care evaluations, protocol studies and conducting audits.
• Complies with all reporting requests and requirements.
• Abstracts accurately all required cancer related information into the electronic tumor registry system.
• Coordinates and maintains the long-term follow up process of data collection and input for all tumor registry patients.
• Performs other duties as assigned.

Cancer Registrar

Medical writer

• Performs concurrent analytical reviews of clinical and coding data to improving physician documentation for all conditions and treatments from point of entry to discharge.
• Facilitates the resolution of queries and educates members of the patient care team regarding documentation guidelines and the need for accurate and complete documentation.
• Collaborates with coding professionals to ensure accuracy of diagnostic and procedural data and completeness of supporting documentation to determine a working and final DRG, SOI, and/or ROM.
• Completes initial reviews of patient records and evaluates documentation to assign the principal diagnosis, pertinent secondary diagnoses, and procedures for accurate diagnosis review group (DRG) assignment, risk of mortality (ROM), and severity of illness (SOI).
• Maintains appropriate productivity level. Conducts follow-up reviews of patients every to support and assign a working or final DRG assignment upon patient discharge, as necessary.
• Queries physicians regarding missing, unclear, or conflicting health record documentation by requesting and obtaining additional documentation within the health record when needed.
• Identifies issues with reporting of diagnostic testing proactively. Enhances expertise in query development, presentation, and standards including understanding of published query guidelines and practice expectations for compliance.
• Educates physicians and key healthcare providers regarding clinical documentation improvement and the need for accurate and complete documentation in the health record.
• Conducts independent research to promote knowledge of clinical topics, coding guidelines, regulatory policies and trends, and healthcare economics.
• Collaborates with coding to reconcile the DRG and resolves mismatches utilizing the escalation policy.
• Troubleshoots documentation or communication problems proactively and appropriately escalates.
• Evaluates clinical issues in the health record with the coding professionals that would support an accurate DRG assignment, SOI, and/or ROM.
• Assists in the mortality review and risk adjustment process utilizing third-party models.

Clinical Documentation Specialist, First Reviewer

• Creates schedules using established policies and procedures.
• Publish schedules in advance according to set timelines.
• Manages time out requests and float coverage.
• Approve, deny or wait list requests based on availability of coverage with Manager approval.
• Manage vacant duties through viewing and assigning open shifts.
• Assist manager in monitoring staff allowable time off balances.
• Utilizes automated technology to facilitate scheduling and improve efficiency while maintaining positive customer satisfaction.
• Responsible for managing schedule completeness and efficient timely communication to assure staff and manager compliance.
• Manages and approves clinician requests for schedule changes affecting patient visits within department guidelines.
• Performs other duties as assigned.

Staffing Assistant

Medical Billing and Coding

• Responsible for coding and abstracting inpatient accounts in accordance with coding guidelines.
• Assigns accurate diagnostic and procedure codes according to clinical documentation and official coding guidelines for inpatient hospital accounts.
• Coordinates with the clinical documentation and quality teams to ensure validation of Medicare Severity Diagnosis Related Group (MSDRG), patient safety indicators, and hospital acquired conditions are supported by physician documentation to support appropriate coding.
• Monitors assigned work queues to ensure all records are charged in a timely matter.
• Generates coding queries for clarification regarding physician documentation as needed.
• Stays abreast of all changes in coding conventions and coding updates.
• Performs other duties as assigned.

Technology Service Center Technician

Technology Service Center Analyst

Recruitment Sourcing Specialist – Physician and Provider Recruitment

Operations Analyst

Patient Access Technical Specialist

Scheduler I

Recruitment Sourcing Specialist – Physician and Provider Recruitment

MA/EMT/LPN – Patient Care Support

Registered Nurse – Nurse Navigator

Clinical Data Abstractor Specialist

Senior Financial Analyst

Cancer Registrar

Clinical Documentation Specialist, First Reviewer

Staffing Assistant

Coder – Hospital Inpatient