SSM Health

Financial Planning and Analysis

• Responsible for determining the patient financial component for patient services.
• Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.
• Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
• Educates patient regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
• Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
• Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
• Validates Master Patient Index according to departmental policy.
• Interprets physician orders.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• Performs other duties as assigned.

Patient Financial Services Representative II

Data Analyst

• Participates on collaborative team to create and maintain master data elements including item file, contract data and price lists, and ensures system data integrity in accordance with guidelines and internal controls.
• Builds and maintains contracts, item files, vendor files, transmissions and pricing in database.
• Follows system-wide processes to minimize non-file purchases through reporting and item file management.
• Reviews and analyzes materials data for consistency and accuracy.
• Investigates, reconciles and determines reason for pricing and other irregularities.
• Identifies results not meeting standard thresholds.
• Investigates pricing discrepancies by reviewing contracts and initiating credit requests with vendors.
• Serves as key member of team to coordinate data elements that integrate with clinical and financial information systems.
• Provides support for process owners, health ministries and their associates; answers questions, resolves issues or errors, and escalates issues that cannot be resolved.
• Collaborates with leadership to improve process efficiency.
• Performs other duties as assigned.

Master Data Analyst

Analyst

• Supports and maintains applications and other technical integrations to meet the needs of the organization.
• Troubleshoots and resolves basic application issues and provides end user support.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Provides routine maintenance of supported applications and systems using existing procedures.
• Acts as the primary point of contact for ongoing production maintenance, support, and troubleshooting.
• Participates in on-call and after-hours support schedules.
• Maintains a positive relationship with the customer.
• Performs standard system testing, both unit and integrated.
• May assist in training delivery for projects, updates or upgrades.

Application Analyst Associate

• Configures, implements, supports and maintains applications and technical integrations, specifically Epic applications, to meet the needs of the organization.
• Serves as a coordinator and collaborates with business operations, information technology, leadership, system users and vendors.
• Builds requirements and translates into configuration and business process changes, using knowledge of standard workflows.
• Provides routine maintenance and standard build for Epic applications and systems using existing internal processes, policies and procedures.
• Provides technical knowledge analyzing Epic vendor software updates and the impact to the business for Epic applications.
• Troubleshoots and resolves basic to moderately complex application issues and provides end-user support for Epic applications.
• Codes complex functions including building application tables and reports for Epic applications.
• Updates testing scripts to incorporate ongoing system development and implementations.
• Acts as a resource for Epic colleagues with less experience.
• May lead small projects with manageable risk and resource requirements.
• Analyzes, prioritizes, and organizes technical requirement specifications, using data, diagrams, and flowcharts to inform decision making.
• Solves complex problems, takes a new perspective on existing solutions and exercises judgment based on the analysis of multiple sources of information.
• Performs other duties as assigned.

Epic Application Analyst

Call Center Representative

• Answers incoming calls and performs triage of inquiries.
• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquiries, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Patient Financial Services Representative II

Master Data Analyst

Application Analyst Associate

Epic Application Analyst

Call Center Representative

Call Center Representative, Retail