Technology Service Center Analyst

SSM Health

Technology Service Center Analyst providing first line support for Electronic Health Record (EHR) and other systems. Resolving user issues and assisting with training of team members.

Posted 7/23/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first line support for applications and systems, particularly in Electronic Health Record (EHR) and human capital management (HCM). Capable of conducting root cause analysis and delivering informal training to enhance team performance.

Highest-signal resume keywords

Electronic Health Record (EHR) SupportHuman Capital Management (HCM) SupportRoot Cause AnalysisCall Center SupportIT Certificate in Computer Science

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application SupportSystem SupportHardware TroubleshootingRemote Access SupportIssue Resolution

Soft Skills

Informal TrainingCommunication

Tools & Technologies

MS OfficeNetwork Management

Certifications & Qualifications

IT Certificate in Computer Science

Industry Keywords

First Line SupportCall CenterRoot Cause AnalysisHealth Information Technology

About the role

Key responsibilities & impact

Provides first line support for all applications and systems within the organization
Provides primary support of Electronic Health Record (EHR) or MS Office, human capital management (HCM), Network, Hardware, and remote access
Resolves issues for applications and/or hardware
Assists with root cause analysis and makes recommendations to eliminate routine issues
Provides informal training to team members
Answers call center calls and utilizes the tools available to capture the information needed for further training and resolution.
Performs other duties as assigned.

Requirements

What you’ll need

Associate's degree or IT Certificate in computer science or related field, or equivalent combination of education and experience
Two years' experience
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Ability to hear alarms, malfunctioning machinery, etc.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.

Benefits

Comp & perks

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.