Technology Service Center Technician

SSM Health

Provides first line technical support for password resets and service requests. Remotely assists users with issues across enterprise applications and hardware.

Posted 7/23/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first and second line support for both clinical and non-clinical applications, with a strong focus on customer service and effective communication. Proficient in documenting technical solutions and escalating issues as necessary to ensure timely resolution.

Highest-signal resume keywords

First Line SupportCustomer Service ExperienceTechnical DocumentationRemote AssistanceIncident Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Password ResetsData EntryTechnical Problem SolvingIncident ManagementApplication Support

Soft Skills

Effective CommunicationPrioritizationTeam Collaboration

Industry Keywords

Clinical ApplicationsNon-Clinical ApplicationsEnterprise ApplicationsUser SupportTechnical Solutions

About the role

Key responsibilities & impact

Provides first line support and resolution for password resets, and service requests.
Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems.
Remotely assists users of the organization's systems on all enterprise applications and hardware.
Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
Documents technical solutions to problems during resolution of an issue.
Escalates issues appropriately to internal Analysts and Senior Analysts.
Resolves Password resets/unlocks, printing, and remote assistance.
Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
Performs other duties as assigned.

Requirements

What you’ll need

High School diploma/GED or 10 years of work experience
One year customer service experience
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

Benefits

Comp & perks

Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.