SquareTrade

Operations

• Lead and execute strategic operations initiatives across supply chain, customer experience, and internal systems.
• Scale service supply chain capabilities to meet future growth and optimize operational processes to reduce inefficiencies.
• Own a significant claims expense line in the P&L and drive cost reduction while maintaining service excellence.
• Collaborate with internal teams (Product, Engineering, Marketing, Sales) and external partners to meet aggressive business targets.
• Manage and mentor a team of managers and contributors.
• Present data-driven insights and recommendations to senior leadership.

Senior Manager, Business Strategy and Operations

• Join Field Sales Team to build relationships with store partners and front-line associates within an assigned territory
• Forge partnerships with key retail leaders and internal partners to drive adoption of SquareTrade services
• Execute core field functions to grow the business and support and execute new growth initiatives
• Work with leadership to prioritize contact and partner initiatives within your territory
• Analyze data and provide insights to proactively manage the business and inform the Business Development Team
• Provide ongoing support to store partners and front-line associates; frequent travel required (60-70%)

Senior Manager, Business Strategy and Operations

Regional Sales Manager, Operations