SquareTrade

Operations

• Analyze operational datasets, claims data, and customer feedback (including NPS) to understand trends, risks, and opportunities
• Support and design projects that improve the digital claims experience across customer experience, operational efficiency, and cost
• Build and maintain operational dashboards to monitor key performance indicators and inform decisions
• Partner with Product, CX, Analytics, and Supply Chain teams to streamline processes through documentation, automation, and process improvements
• Drive execution on high-priority initiatives by tracking progress, surfacing risks, and ensuring work is completed with quality and follow-through
• Translate findings into clear, actionable insights and recommendations that inform broader decision-making

SquareTrade

Business Strategy and Operations Analyst

Analyst, Business Strategy & Operations

Business Strategy & Operations Analyst