SquareTrade

Manager

• Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations.
• Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes.
• Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders.
• Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes.
• Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution.
• Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards.
• Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans.
• Influence partner behavior and internal priorities through data-driven recommendations and structured action planning.
• Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders.
• Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes.
• Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results.
• Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives.
• Establish best practices for insights generation, reporting, and stakeholder communication across the function.
• Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement.

Channel Insights Manager

Product Manager

• As the market leader in protection plans, define and support the delivery and lifecycle management of your product
• Collaborate with operations, customer experience, partner management, and technology to understand integration challenges
• Contribute to the strategic product vision, roadmap, and backlog
• Partner with engineering and global product teams to drive solution design
• Define desired key results to influence business success

Digital Product Manager

• Support strategic initiatives that accelerate the roadmap for partner integrations and onboarding
• Define and support the delivery and lifecycle management of your product
• Work closely with subject matter experts to understand integration challenges
• Validate assumptions through product discovery and translate insights into actionable priorities
• Support strategic product vision, roadmap, and backlog to maximize enterprise and customer value
• Partner with engineering and global product teams to drive solution design and reimagine the end-to-end partner integration experience
• Define desired key results and enable teams to deliver best-in-class experiences
• Influence overall business success through scalable, outcome-based delivery

• Define and support the delivery and lifecycle management of your product
• Ensure every effort is tied to measurable business outcomes
• Serve as a critical bridge between operations, customer experience, partner management, and technology
• Work closely with subject matter experts across the business to understand integration challenges
• Validate assumptions through product discovery
• Translate insights into actionable priorities
• Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value
• Partner with engineering and global product teams to drive solution design
• Define desired key results and enable teams to deliver best-in-class experiences