Senior Analyst, Service Experience Optimization

SquareTrade

Senior Strategy Analyst supporting service innovation initiatives within Operations and Supply Chain at SquareTrade. Focusing on customer experience improvement and cost reduction.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $95,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Support service strategy and innovation initiatives within our Operations and Supply Chain organization
Identify unmet customer and partner needs, evaluate new service opportunities, and shape concepts that improve customer experience while reducing service costs
Lead end-to-end innovation workstreams, translating early insights into prioritized opportunities, pilot concepts, and implementation plans
Partner closely with cross-functional stakeholders to frame problems, develop hypotheses, evaluate tradeoffs, and translate findings into clear, actionable recommendations

Requirements

What you’ll need

Bachelor’s degree (BA/BS) required; advanced degree preferred
5+ years of experience in consulting, strategy, business operations, customer experience, service design, product operations, or a related field
Proven ability to lead complex, cross-functional initiatives from concept through execution
Strong experience structuring analyses, evaluating tradeoffs, and developing practical, data-informed recommendations with clear business impact
Excellent written and verbal communication skills, including the ability to develop clear, executive-ready presentations and narratives
Advanced proficiency in Microsoft Excel, including modeling, scenario analysis, advanced formulas, and large dataset manipulation
Strong working knowledge of SQL for complex querying, data extraction, and validation
Experience with data visualization tools (e.g., Tableau, Power BI) to communicate insights effectively
Experience using Python or similar tools for data analysis, automation, or exploratory analysis
Strong understanding of end-to-end customer journey analytics, innovation metrics, and performance measurement frameworks
Experience applying innovation and design methodologies
Ability to synthesize qualitative insights and quantitative data into clear, actionable recommendations

Benefits

Comp & perks

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
Various corporate perks and discounts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data AnalysisService DesignBusiness OperationsCustomer ExperienceStrategy DevelopmentQuantitative Data SynthesisAnalytical StructuringPerformance Measurement FrameworksInnovation MetricsScenario Analysis

Soft Skills

Excellent Communication SkillsProblem-SolvingCollaborationCritical ThinkingPresentation Development