SpyCloud

Revenue Operations

• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals.
• Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey.
• Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
• Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product.
• Translate evolving product capabilities into clear post-sales processes and customer-facing workflows.
• Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows).
• Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field.
• Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale.
• Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle.
• Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases.
• Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations.
• Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives.
• Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
• Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs.
• Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions.
• Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.

Senior Revenue Enablement Manager, Product Success, Customer Success

Content Marketing Manager

• Content ideation: Contribute content ideas to enhance marketing programs and sales outreach, and help guide stakeholders with content recommendations based on strategic objectives and core distribution channels.
• Multi-format content creation & repurposing: Write content consistent with our brand tone and voice, and optimized for search and user experience across formats – reports, blog articles, case studies, guides, emails, and more – to support buyer education, consideration, deal acceleration, and customer retention & uplift.
• Content optimization: Apply SEO/AEO strategies to maximize content reach and discoverability.
• Content audits: Perform regular content audits to identify where new content is needed and opportunities to repurpose or refresh existing content.
• Cross-collaboration: Support the product marketing team with content specific to SpyCloud solutions areas and customer industry verticals.
• Content library management: Co-manage content library via third-party tool.
• Reporting: Work with leadership to report on strategic content KPIs and adapt strategies based on performance.

Content Specialist

Technical Account Manager

• Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value.
• Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters.
• Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value.
• Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
• Establish and maintain a deep understanding of SpyCloud’s products.
• Identify unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Contribute to development best practices and assets based on learnings from customer engagement to support initiatives to scale.
• Leverage customer metrics to determine usage and value derived from product adoption.
• Be a customer advocate, representing our customers internally.
• Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization.

Technical Account Manager – Global

• Lead a team of strategic Technical Account Managers for US based accounts
• Create strategy for overall technical account management
• Develop processes that incorporate product account usage for technical account health
• Identify opportunities for streamlining technical account management processes ensuring product usage and efficient configuration
• Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value.
• Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters.
• Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value.
• Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
• Maintain a deep understanding of SpyCloud’s products.
• Create unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
• Define customer metrics to determine usage and value derived from product adoption.
• Be a customer advocate, representing our customers internally.
• Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization.

Senior Technical Account Manager, Team Lead

Sales Engineer

• Partner with our Enterprise sales team to present SpyCloud solutions to customers, tailored for unique use cases and environments.
• Leverage SpyCloud data to hunt adversaries and criminals, applying this to specific customer situations.
• Drive channel partnerships through solution architect/SME engagement.
• Conduct product demonstrations, technical presentations, requirements analysis, and evaluation management.

• Partner with our Federal sales team to present SpyCloud solutions to customers, tailored for unique use cases and environments.
• Leverage SpyCloud data to hunt adversaries and criminals, applying this to specific customer situations.
• Drive channel partnerships through solution architect/SME engagement.
• Conduct product demonstrations, technical presentations, requirements analysis, and evaluation management.
• Deep understanding of identity protection, zero-trust, threat intelligence, account takeover prevention, and malware recovery.