SpyCloud

Backend Engineer

• Architect and implement customer-facing data and intelligence APIs with clear versioning, SLAs, and backward compatibility
• Define and enforce API contracts for low-latency, high-throughput endpoints, agentic workflows, context retrieval, and enrichment
• Design durable platform interfaces and establish standards for schema governance, payload design, and service boundaries
• Architect service layers supporting agentic workflows, orchestration interfaces, guardrails, and runtime observability
• Build API surfaces that expose model outputs safely and consistently
• Collaborate with MLEs and Data Scientists to productionize models into robust inference services
• Manage lifecycle, monitoring, and rollback mechanisms for ML-powered endpoints
• Design service layers over gold-layer systems of record and build context hubs from authoritative data
• Align APIs with medallion architecture principles, platform data contracts, canonical schemas, and governed data models
• Design high-throughput, low-latency services for batch and streaming workloads
• Implement scalable AWS infrastructure patterns, observability, error handling, performance tuning, cost awareness, infrastructure-as-code, and production readiness standards
• Serve as a senior architectural voice, raise standards for code quality and operational rigor, mentor engineers, and influence platform direction

Principal Software Engineer – Next-Generation API, AI Platform Architecture

Customer Success Manager

• Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.
• Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success.
• Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team.
• Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
• Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.
• Leverage company resources and executive relationships to win business as a team.
• Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services.
• Effectively articulate value propositions, create interest, and generate excitement through customer presentations.
• Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
• Inform and report account status to Senior and Exec staff.
• Identify creative solutions for strategic accounts.
• Inspire others within the organization.

Customer Success Director

Product Manager

• Own the product vision, strategy, and roadmap for SpyCloud's AI-powered Investigations product portfolio.
• Identify and drive opportunities to embed AI, machine learning, and automation into investigative workflows.
• Develop a deep understanding of customer investigative workflows, threat intelligence use cases, and evolving cybercrime trends.
• Translate customer problems, market opportunities, and business objectives into clear product requirements and prioritized roadmaps.
• Lead product discovery through customer interviews, usability research, competitive analysis, and market validation, with a focus on AI-enabled solutions.
• Partner closely with Engineering, Design, and Data Science throughout the product development lifecycle to deliver intelligent, high-impact capabilities.
• Define success metrics and leverage product analytics, model performance data, and customer feedback to continuously improve the product.
• Collaborate with SpyCloud Labs and Investigations teams to operationalize SpyCloud's unique cybercrime data, analytics, and AI models into customer-facing capabilities.
• Partner with Sales, Product Marketing, Customer Success, and Solutions Engineering to ensure successful product launches and customer adoption of AI-driven features.
• Serve as the product subject matter expert for investigations and AI capabilities with customers, prospects, analysts, and internal stakeholders.
• Balance customer requests, technical investments, and strategic AI initiatives while making data-driven prioritization decisions.
• Mentor other product managers in AI product strategy, roadmap planning, and modern product management best practices.
• Stay on the leading edge of AI, cybersecurity, fraud, identity, threat intelligence, and digital investigations trends to identify emerging opportunities.
• Be responsible for advancing and maintaining portfolio cohesion across graphical and programmatic (MCP, API, A2A) interfaces.

Principal Product Manager, Investigations

Program Manager

• Owns the strategy and execution of SpyCloud's digital-first customer success motion for the digital customer segment.
• Works with the Director of CS, CS Ops, and Post Sale enablement to design, launch, and iterate on the digital CS engagement model.
• Manages the digital customer segment, including renewal, adoption, and expansion outcomes.
• Partners with CS Ops/RevOps to build and maintain reporting on program health.
• Monitors customer health signals across the digital segment book and intervenes proactively where risk is flagged.

Senior Digital Customer Success Program Manager

Sales Development Rep

• Generate sales leads through outbound calling, emailing, event follow-up, and other methods, including social media.
• Respond to and qualify inbound leads.
• Educate leads on SpyCloud and nurture them until they are qualified.
• Maintain a high level of daily activity, including end-user calls, meetings, and proactive outreach (phone and email).
• Engage with cross-functional teams to build your knowledge base about the industry and what makes SpyCloud unique.
• Help drive attendance to marketing-related events and set meetings for conferences.
• Effectively articulate the value proposition of SpyCloud solutions to senior decision-makers and security practitioners.
• Assume an active role in executing against the EMEA sales team’s growth plan by scheduling demos.
• Work with your dedicated regional sales director to identify ongoing strategic targets.
• Profile strategic accounts by identifying key individuals and presenting solutions to start the sales cycle.
• Ensure successful follow-through of the SpyCloud sales cycle by maintaining accurate activity in Salesforce.
• Assist with the development of channel leads in conjunction with the Channel Director.

Sales Development Representative

• Define and deliver the products for our customers that wish to stop cybercriminals before they can successfully attack their consumers.
• Define and deliver the products within the Consumer Threat Protection and Alliances spaces that will meet and exceed our revenue and retention targets.
• Lead and coordinate a growing team of analytics professionals across Security Research, Data Science, AI Operations and API Engineering.
• Lead prioritization of enrichment, correlation, and identity analytics capabilities that improve risk contexts and threat fidelity.
• Partner with Security Research, Data Science, and Data Engineering to identify and integrate new sources that help to drive new products for this market segment.
• Drive the embedding of AI/ML-driven enrichment and detection methods into SpyCloud’s pipeline, driving automation and scalability.
• Balance roadmap investments between scalability, intelligence depth, identity signals, and cost efficiency.
• Work with downstream product teams to turn signals into high-impact detections, alerts, and identity risk scoring / identity insights.
• Define APIs, schemas, and service-level expectations for internal and external consumers of SpyCloud data.
• Collaborate with Product Marketing and Customer Success to translate intelligence value into product narratives and use cases that resonate with Consumer Identity and/or Consumer Fraud teams.

Director of Product, Consumer & Alliances

• Develop and communicate a clear product strategy and vision that aligns with the company's long-term goals.
• Identify market trends, customer needs, and competitive landscape to inform product direction.
• Lead, mentor, and manage a team of product managers, fostering a collaborative and innovative work environment.
• Set clear goals and performance expectations for the product management team.
• Create and maintain a comprehensive product roadmap that prioritizes initiatives based on business value and customer impact.
• Ensure that product development aligns with the roadmap and timelines.
• Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product launches.
• Act as a liaison between different departments, fostering effective communication and alignment.
• Conduct market research to identify opportunities and threats, and make data-driven decisions.
• Monitor industry trends and competitor activities to stay ahead of the curve.
• Work closely with engineering teams to define product requirements, prioritize features, and ensure timely delivery.
• Monitor product development progress, resolve issues, and mitigate risks.
• Define and track key performance indicators (KPIs) to assess product success and make data-driven adjustments.
• Implement strategies to optimize product performance and user satisfaction.
• Maintain a deep understanding of customer needs and gather feedback through surveys, interviews, and user testing.
• Use customer insights to guide product improvements and enhancements.
• Manage the product management budget, allocating resources effectively and efficiently.
• Communicate product updates and progress to internal and external stakeholders, including executives and customers.

Vice President of Product Management

Sales Engineer

• Operate as a player-coach. Split your time evenly between managing the federal SE team and personally owning pre-sales efforts on strategic agency and partner accounts.
• Lead and mentor a team of federal sales engineers, setting the standard for demos, proofs of concept, and technical discovery.
• Partner with federal sales leadership to ensure coverage across civilian, defense, intelligence, and law enforcement accounts, tailored to each agency's mission and environment.
• Turn data into mission outcomes. Use SpyCloud breach, infostealer/malware-derived, credential, and identity data to support investigations, fraud detection, account takeover defense, and adversary tracking for specific customer situations.
• Drive channel and partner engagement with public sector resellers, system integrators, and solution architects through hands-on SME support.
• Guide proofs of concept and pilots from scoping through outcome, and translate findings into clear, customer-ready results for technical and mission audiences.
• Support engagements in secure environments (including SCIF settings) where required, leveraging your TS/SCI clearance.
• Capture product gaps and field feedback, and bring them back to product and engineering to shape the federal roadmap.
• Represent SpyCloud at federal and defense conferences, agency days, and industry events.

Manager, Federal Sales Engineering

Security Engineer

• Data Collection: Locate, target and recapture data from Phishing-as-a-Service (PhaaS) kits using a combination of human intelligence and platform sourcing.
• Data Analysis: Apply data science techniques to understand the quality of sourced data, in order to refine and improve the PhaaS data sourcing pipeline.
• Human Intelligence: Perform human intelligence techniques such as managing multiple alternate personas, actor engagements, and social engineering in support of data recapture efforts.
• Security Analysis: Participate in the drafting of research blogs and analytical products to support customers and business objectives.
• Security Research: Participate in security research including investigation of threat actors, PhaaS, and other critical research in support of SpyCloud’s priorities.

Senior Security Researcher, Phishing

Senior Security Researcher – Phishing

Sales

• Own the territory
• Carry the number. Own quota, pipeline, and forecast for an assigned portfolio of Federal Systems Integrator and Defense Industrial Base accounts (the Assigned Customers).
• Build the account plans. Develop and execute strategic account plans that map each organization's business, security priorities, and federal programs to SpyCloud's value.
• Generate new business. Prospect, qualify, and close net-new opportunities while maintaining a healthy multi-quarter pipeline well above quota coverage.
• Sell-To: direct enterprise sales
• Protect the integrator. Sell SpyCloud to assigned FSI/DIB organizations for their own identity threat protection — workforce, enterprise, and supply-chain exposure — earning full Sell-To quota credit.
• Run complex cycles. Lead multi-stakeholder, multi-month sales cycles across security, IT, procurement, and program organizations through to signature and deployment.
• Sell-Through: discover & source pull-through
• Find the pull-through. Identify and source opportunities in which assigned accounts carry SpyCloud through to government customers and end users via their contracts, RFPs, task orders, and programs.
• Originate and hand off. Register and qualify Sell-Through opportunities, then coordinate with the responsible end-customer account team to advance them — earning the 10–20% origination split.
• Shape the requirement. Engage integrators' capture and BD teams early to position SpyCloud into their solutions, proposals, and teaming constructs.
• Executive relationships
• Own the C-suite. Cultivate and expand trusted relationships with CIOs, CISOs, and business development leaders across assigned accounts, and become their go-to for identity threat intelligence.
• Be a peer, not a vendor. Bring insight, threat context, and a point of view senior executives value, and represent SpyCloud credibly at the executive level.
• Cross-functional execution
• Bring the right team. Engage solutions engineering, channel/distribution (e.g., Carahsoft), product, and marketing to advance and close deals.
• Forecast with discipline. Maintain accurate CRM hygiene, pipeline, and forecasts, applying a structured sales methodology (e.g., MEDDIC/MEDDPICC).
• Represent SpyCloud. Attend and work the industry, partner, and government events where these accounts engage.

Regional Sales Director – Federal

• Attain annual sales quota and quarterly targets.
• Deliver regional bookings goals through prospecting, qualifying, selling, and closing enterprise client accounts.
• Manage prospective customer relationships through all phases of the sales cycle.
• Develop and nurture relationships with potential enterprise customers in the DACH region.
• Develop and implement regional pipeline growth strategies.
• Leverage all available resources, internal and external, to grow the regional pipeline of opportunities to 4x bookings goals or more.
• Track customer information and provide continuous forecast and pipeline accuracy through diligent CRM upkeep.
• Ensure accurate and timely updates to the CRM system.
• Ensure regional bookings are clean and complete to meet Quote to Cash requirements.
• Manage the end-to-end sales process, ensuring smooth transitions from quote to cash.
• Report customer feedback and competitive analysis to appropriate company personnel.
• Assist in product development by providing valuable market insights.