Senior Digital Customer Success Program Manager

SpyCloud

Senior Digital Customer Success Program Manager at SpyCloud focused on digital-first customer engagement strategy and account management. Collaborating with teams to enhance customer experience and achieve growth.

Posted 7/15/2026full-timeAustin • Texas • 🇺🇸 United StatesSenior💰 $92,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success strategy and execution, particularly within digital customer segments, while effectively managing account health and engagement metrics. Proficient in utilizing marketing automation tools and analytical skills to drive program decisions and enhance customer experiences.

Highest-signal resume keywords

Customer Success ExperienceDigital Customer EngagementMarketing Automation ToolsAnalytical SkillsSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategyDigital Engagement ModelsLifecycle SequencesUtilization Data AnalysisEngagement Metrics

Soft Skills

Creative Problem SolvingStrong CommunicationOrganizational SkillsSelf-Starter

Tools & Technologies

OutreachHubSpotAI ToolsClaudeChatGPT

Industry Keywords

Software as a ServiceCybersecurityDigital/Tech-Touch Models

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Owns the strategy and execution of SpyCloud's digital-first customer success motion for the digital customer segment.
Works with the Director of CS, CS Ops, and Post Sale enablement to design, launch, and iterate on the digital CS engagement model.
Manages the digital customer segment, including renewal, adoption, and expansion outcomes.
Partners with CS Ops/RevOps to build and maintain reporting on program health.
Monitors customer health signals across the digital segment book and intervenes proactively where risk is flagged.

Requirements

What you’ll need

4–7 years of Customer Success experience, ideally including exposure to digital/tech-touch or scaled CS models.
Experience with marketing/sales automation tools (Outreach, HubSpot, or similar) for building lifecycle sequences.
Experience working for a Software as a Service (SaaS) company.
Cybersecurity experience is a plus, not required.
Self-starter comfortable operating without a fully built playbook — this role builds the playbook.
Strong interest in AI tools including Claude and ChatGPT.
Comfortable both designing process/systems AND doing hands-on account work — this is not a pure strategy role.
Proficient in both oral and written communication, able to tailor message format and content to specific audiences.
Strong analytical skills — comfortable with utilization/capacity data, engagement metrics, and translating them into program decisions.
Organized enough to manage a live book of accounts while iterating on a broader program simultaneously.
Creative problem solver, able to accomplish goals through a variety of processes and tools.

Benefits

Comp & perks

401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year