Sprout Social, Inc.

Human Resources

• Operational owner and primary administrator of Workday, ensuring configuration, maintenance, and optimization
• Guide transition to a hybrid HRIS operating model and advise leadership on Workday functionality and HR technology trends
• Own and drive Workday strategy, roadmap, design, testing, deployment of modules, features, and enhancements
• Partner with People Operations, Finance, IT, and business leaders to streamline and optimize core HR processes (onboarding, performance, compensation, benefits, payroll)
• Establish and maintain data governance frameworks; monitor data quality and implement controls for sensitive employee data
• Manage system security, role-based access, and support internal/external audit reviews
• Lead Workday-related projects and integrations with payroll, benefits, ATS, identity management, and other enterprise systems
• Train HR teams, managers, and employees on Workday functionality and provide ongoing end-user support and troubleshooting
• Lead, mentor, and develop HRIS analysts and foster a culture of continuous learning
• Deliver data-driven insights and enable self-service dashboards and reporting that connect people outcomes to business performance

Senior Manager, HRIS

Vice President

• Define, lead and manage all aspects of the global pricing and packaging strategy for current and future products, incorporating competitive insights, financial analysis and customer feedback.
• Lead a small team of pricing and packaging strategists.
• Use analytics, data and research to proactively identify opportunities for pricing and packaging improvements and model the impact of changes using product usage, retention, and financial data.
• Partner with Product, Sales, Customer Success, Finance, and Marketing to determine pricing strategies within product roadmaps, drive market intelligence, revenue growth and education, while leading pricing governance through a cross-functional Pricing Committee to ensure consistent policies and key decision-making.
• Rigorously monitor performance, tracking the effectiveness of pricing strategies and making adjustments to optimize results.
• Conduct in-depth qualitative and quantitative customer research, model monetization scenarios, and execute programs.
• Own the project management of any new pricing and packaging proposal through the various stages of stakeholder involvement to ultimate market roll-out.
• Report to the Chief Product Officer and operate as an integral member of Sprout’s Product team, accountable for driving business upside through pricing and packaging.

Vice President, Pricing and Packaging Strategy

Account Executive

• Sprout Social is looking to hire an Account Executive, Enterprise (Public Sector) to the Sales & Success team
• Prospect, develop and close sales opportunities with both new logos and existing customers in the public sector segment
• Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota retirement
• Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement
• Within 1 month: complete new hire training and onboarding; define success metrics; meet with Enterprise Sales team; shadow AE on calls; deep platform learning; customize value propositions
• Within 3 months: meet all existing customers; identify top logo opportunities; expand offerings within existing customers; maintain pipeline
• Within 6 months: build relationships at the C-Level; travel to meet critical customers quarterly; become Sprout Social expert; consistently achieve revenue targets
• Within 12 months: mentor BDR; share best practices; lead and continue performance
• Our Benefits Program includes health and wellness, equity, time off and professional development

Account Executive, Enterprise – Public Sector

Revenue Operations

• Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction.
• Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams.
• Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization.
• Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives.
• Own and evolve continuous education programs for CS teams.
• Partner with first, second, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams.

Revenue Enablement Strategist, Customer Success

• Prospect, develop and close sales opportunities with both new logos and existing customers in the enterprise TTH segment.
• Own your numbers - consistently meet and exceed your activity goals (prospecting and meetings completed) to build a fruitful pipeline that will provide consistent quota retirement.
• Establish deep relationships within your book of business through multi-threading, achieving both executive or VP level and end user engagement.

Account Executive, Large Enterprise, Travel, Tourism & Hospitality

Accountant

• Fully own a variety of accounting processes from start to finish like organizing data sets, recording journal entries, reconciling balance sheet accounts, performing variance analysis and presenting findings
• Ensure compliance with U.S. GAAP and internal controls
• Work closely with accounting teams, FP&A, Payroll, and Legal teams to ensure alignment of accounting entries
• Independently troubleshoot and resolve complex problems
• Understand how various finance systems function and ensure automated processes are operating effectively
• Analyze financial data to identify trends, variances, and opportunities for improvement, and provide actionable insights to management
• Drive process improvements to ensure we are operating efficiently and create new processes to accommodate our always-changing and quickly growing business
• Build connections with members from other teams, including FP&A, Legal, and Payroll
• Assist with ad hoc reporting and special projects as needed
• Maintain and improve SOX compliance for accounting functions, including participating in SOX documentation and testing
• Perform variance analysis on balance sheet account fluctuations
• Have your first performance conversation with your manager, where youll discuss your accomplishments in your role and work together to build goals for your professional growth

Senior Accountant

Chief Technology Officer

• Sprout Social is looking to hire an Executive Assistant to support our Chief Technology Officer (CTO) and Chief Product Officer (CPO).\n• This role reports to the Chief of Staff to the CTO.\n• You will manage complex schedules, tackle strategic initiatives, and drive operational efficiency.\n• Collaborate with leadership to align priorities and maintain effective communication across teams.\n• Responsibilities include calendar/meetings coordination, cross-functional project work, travel & expense coordination, and event management.\n• Support administrative tasks and budgets for technical operations and initiatives.

Executive Assistant to the CTO and CPO

Account Manager

• Sprout Social is seeking an experienced and dynamic Product Partnerships Director to lead and scale our most mission-critical relationships across social networks, platforms, and technology ecosystems. This high-impact role sits within our product organization, giving you direct influence over roadmap discussions, prioritization, and long-term product direction. You’ll play a key role in ensuring our most strategic partnerships are deeply integrated into how we build and scale, driving innovation, collaboration, and growth through exceptional partnerships.\n• In an industry undergoing rapid transformation, this role will serve as a key bridge between product innovation, go-to-market strategy, and partner execution.\n• You’ll connect Sprout’s internal ambitions with the capabilities of our most important partners—accelerating integration timelines, co-creating differentiated solutions, and delivering measurable value to our customers and our business.\n• Our ideal candidate will have a proven track record of navigating ambiguity, directly influencing and impacting product strategy and the roadmap, and building new and existing relationships at companies of all sizes.\n• You’ll bring executive-level polish, deep domain expertise, and a proven track record of driving high-impact initiatives from concept through launch.\n• We pride ourselves on exceptional people and relationships. This is a unique opportunity to shape the future of Sprout - driving step-change growth while working across senior internal and external stakeholders. You will bring a bias for action, deep experience navigating complex organizations, and the ability to turn relationships into real business outcomes.\n• Why join Sprout's Partnerships team?\n• Product partnerships are a strategic growth lever at Sprout Social. As part of a nimble, high-impact team, you’ll operate at the intersection of innovation and execution. Your work will have direct visibility with Sprout’s executive team, shaping how we build, scale, and differentiate our platform in the market.\n• This role is for someone who thrives in fast-moving environments, enjoys navigating ambiguity, and is eager to leave a long-term mark on both Sprout’s business and the broader ecosystem we operate within.\n• What you\'ll do:\n• Own and expand strategic platform relationships with social networks and key technology partners—driving long-term alignment and shared value.\n• Lead Sprout’s first-to-market product strategy with partners by identifying integration opportunities, advocating for API access and roadmap visibility, and aligning internal resourcing.\n• Build and execute joint business plans and quarterly business reviews with C-level and VP stakeholders across both organizations.\n• Translate partner capabilities into product outcomes, working cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success.\n• Evaluate new partnership opportunities and shepherd them from pitch through launch and scale.\n• Structure and negotiate high-impact agreements, balancing speed, scale, and strategic risk.\n• Develop and manage reporting and financial tracking of strategic partnership activities\n• Stay ahead of competitive trends and identify white space opportunities for growth, innovation, and differentiation.\n• Serve as Sprout’s ambassador at select industry events, conferences, and partner summits.

Product Partnerships Director

Financial Planning and Analysis

Sprout Social is looking to hire a Senior Financial Analyst, Marketing on the FP&amp;A team to support the Marketing organization. This high-impact individual contributor role will serve as a key bridge between Finance and Marketing leadershipabling data-backed decision-making, optimizing spend and resourcing, and driving accountability around performance metrics. Youll serve as a strategic partner to our Chief Marketing Officer and Marketing leadership team, playing a critical role in aligning financial decisions with our marketing strategy and long-term growth objectives.
As a member of Sprouts finance team, youll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. Regardless of your role, everyone on the team has the opportunity to contribute to creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilitiesmeaning, youll always have our trust to help contribute to our overall goals and success as a department and organization.
What youll do:
• Act as a strategic finance partner to the Marketing team, helping align budgets, resources, and investments with business goals.
• Lead marketing-related planning processes, including annual budgeting, monthly re-forecasting, and spend tracking.
• Monitor and analyze spend efficiency across channels and initiatives, identifying areas for improvement and cost optimization.
• Develop and maintain financial models, dashboards, and forecasts to evaluate campaign ROI, CAC, CLTV, CPL, and more.
• Present actionable insights and performance summaries to senior leadership, influencing strategic decisions with clear financial rationale.
• Collaborate cross-functionally with Marketing Senior Leadership, Procurement, our Chief of Staff, Ops, Analytics, and Accounting teams to ensure financial accuracy and measurement consistency.
• Build processes and frameworks that enhance marketing controllership, visibility, and operational agility.
What youll bring:
Youre comfortable navigating ambiguity and solving complex, unstructured problems with a structured, analytical mindset. You thrive in fast-paced, high-growth environments, managing multiple priorities with focus and agility. With excellent communication and presentation skills, you able to translate data into insights and influence cross-functional partners, including non-financial stakeholders. You bring a strategic perspective while maintaining a strong attention to detail, and you motivated by the opportunity to build scalable processes that enable smarter, data-driven decisions.

Senior Financial Analyst, Marketing

Customer Success Manager

• Lead and mentor a team of Customer Success Managers focused on driving success within our Major account portfolio.
• Oversee Gainsight adoption in the team and leverage data insights to understand churn risk themes and customer behaviors that contribute to churn.
• Collaborate with account teams and CSMs to develop strategic success plans aligned with their business objectives.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the Major accounts team.
• Create team and department-wide initiatives, in partnership with the Renewal Management team, towards our goals on customer retention, account growth, and maximizing customer lifetime value.
• Use a “client first” mindset to serve as a CX champion as clients work across our onboarding, renewals, sales, support, and customer success teams at Sprout.
• Work closely with Renewals, Sales, Product, and other internal teams to ensure seamless customer experiences and drive strategic alignment.
• Monitor and report on key performance indicators (KPIs) related to customer satisfaction, CSM activity metrics, and customer lifecycle motions.
• Serve as a leadership point-of-contact on accounts for escalation needs regarding contracting, negotiations, product support, etc.
• The ideal candidate has a strong background in customer relations, communications, navigating escalations, managing a high-volume and/or high-spend team, negotiating contracts, and has had previous experience in a quota-carrying role.
• 5+ years of client-facing work experience in customer success, client relations, agency partnerships, or other customer experience roles
• 1-3 years+ of experience building, leading, and scaling high-performing Enterprise teams, including process definition, documentation, talent sourcing, and development, while delivering excellence and driving accountability
• Proven track record of consistently delivering business targets and quotas
• Ability to manage influence through persuasion, negotiation, and consensus-building
• Excellent communication, presentation, and relationship-building skills
• Experience with Salesforce.com and/or Gainsight
• SaaS experience
• Within 1 month, you’ll plant your roots, including:
- Complete Sprout Social’s new hire onboarding program to build foundational knowledge of our platform, customers, and enterprise strategy.
- Partner with the Director, Customer Success to define key success metrics for your role and how you will measure against them.
- Meet your team in 1:1s to understand each individual’s current challenges and areas of opportunity.
- Audit the current book of enterprise accounts to identify risk, growth opportunities, and customer maturity segments.
- Familiarize yourself with the structure, operating cadence, and objectives of cross-functional teams—especially Sales, Renewals, Product, and Services.
• Within 3 months, you’ll start hitting your stride by:
- Build strong working relationships with Sales, Product, and Renewal leaders to drive a unified enterprise account strategy and improve account planning processes.
- Analyze Gainsight and other CSM activity data to identify churn trends, gaps in adoption, and opportunities to drive product value.
- Provide coaching and strategic direction to Enterprise CSMs through regular 1:1s, customer call reviews, and success planning sessions.
- Establish executive-level visibility on high-impact accounts and begin participating in customer QBRs and strategic check-ins.
- Define and prioritize process improvements to increase team efficiency, such as playbook enhancements, risk mitigation protocols, or strategic planning templates.
• Within 6 months, you’ll be making a clear impact through:
- Consistently deliver on enterprise retention goals and drive progress toward customer growth across the team’s portfolio.
- Oversee the adoption and optimization of team-wide tooling (e.g., Gainsight), improving proactive risk management and stakeholder alignment.
- Drive alignment between CSMs and the Renewals team to ensure retention and expansion strategies are tightly coordinated.
- Demonstrate personal leadership perspective and share learnings and best practices across the organization.
- Become a Sprout Social and social media expert to confidently speak to ever-changing industry trends and product vision to help our customers identify their needs and accomplish their goals.
• Within 12 months, you’ll make this role your own by:
- Consistently exceed quarterly net revenue retention targets.
- Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback.
- Execute against a long-term strategic plan for your team focused on enterprise customer growth, advocacy, and operational excellence.
- Serve as a leadership voice across Customer Success by contributing insights, best practices, and scalable frameworks to company-wide initiatives.
- Build a high-performing Enterprise CS team through continuous development, structured career pathing, and measurable impact on customer outcomes.
- Cultivate strong executive relationships with enterprise customers to influence renewal and expansion conversations at the highest levels.