Sprout Social, Inc.

Recruitment

• Schedule high volumes of interviews across multiple roles, departments, and time zones, coordinating complex logistics while maintaining exceptional attention to detail
• Manage regular communication with candidates and hiring teams about interview lineups, schedules, conflicts, and logistics with a focus on providing high-quality candidate and stakeholder experiences
• Partner with Talent Acquisition Partners and Hiring Managers to provide a streamlined scheduling process and best-in-class candidate experience that reflects Sprout's values
• Work closely with People Ops, Employee Experience, and IT teams to manage new hire onboarding tasks, background checks, and other pre-employment workflows
• Maintain accurate candidate data and scheduling information in our applicant tracking system (Greenhouse), ensuring data integrity for reporting and decision-making
• Use AI-powered tools (e.g., Gemini, scheduling automation) to streamline administrative tasks, improve communications, and increase efficiency
• Identify opportunities to simplify processes and solve problems creatively using technology
• Serve as a brand ambassador for Sprout, ensuring every candidate interaction reflects our culture and commitment to exceptional experiences

Talent Acquisition Coordinator – Contract

Consultant

• You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals.
• Ensure our new customers are set up for success and have a customer-first mindset
• Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience.
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers.

Onboarding Consultant

Marketing

• Team Leadership: Oversee a best-in-class team that develops and implements end-to-end programs to build trust, drive product usage and deepen our relationships with customers at scale.
• Champion our Customers: Act as the primary driver for multi-channel communications that drive customers’ successful navigation of the journey from adoption to retention and advocacy, using your expertise to guide and inform cross-functional programs that impact experiences across the customer journey.
• Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Customer Lifecycle Marketing team, but to transform the way the team works and what they deliver to the business.
• Collaborate for Success: Partner closely with partners within Customer & Integrated Marketing, Customer Success, Marketing Operations, Product and Revenue Operations to align strategies and scale impact.
• Enthusiastically Solve Ambiguous Challenges: Use expertise and influence to guide major cross-functional efforts to change how we show up for our customers through collaboration, clean data, system integrations, automation, scalable program design and impeccable project management.

Senior Manager, Customer Lifecycle Marketing

Salesforce Administrator

• Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions.
• Provide User Access and Permission management and maintain data and reporting.
• Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems.
• Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both.
• Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

Account Executive

• Drive new business in our SMB segment by converting our prospective clients into customers
• Generate monthly and quarterly pipeline coverage of high-potential prospective users from inbound leads and outbound prospecting
• Use solution based value selling to understand customer needs through detailed discovery calls, and communicate the value proposition with product demonstrations and proposals
• Partner closely with your team, manager and Solutions Engineer to solve complex customer problems, position the best solution and move customers through the funnel
• Own your own numbers; take responsibility for your activity levels, conversion rates, RPS to ensure that you are a top performer

Account Executive, SMB

Product Manager

• Define and evangelize a high-impact roadmap that translates complex AI capabilities into intuitive product features, ensuring our AI vision directly solves core customer pain points and drives platform value.
• Lead high-stakes, platform-wide AI initiatives by identifying integration points across the Sprout suite, enabling customers to achieve sophisticated outcomes with minimal effort through seamless AI assistance.
• Partner deeply with Engineering to develop our agent ecosystem and platform foundations, fostering an environment of rapid experimentation and iterative development.
• Serve as the primary subject matter expert for AI agents within the product org, maintaining a constant feedback loop with customers.
• Act as the connective tissue between GTM, Design, and Engineering to ensure AI features are not only technically sound but also commercially viable and intuitively designed.
• Elevate the product organization’s collective AI literacy by mentoring peer PMs, sharing best practices, and helping shape the internal standards for building and shipping intelligent products.
• Stay at the forefront of AI/ML trends to accelerate deployment cycles and advise leadership on the strategic adoption of emerging technologies.
• Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our AI core.

Principal Product Manager – AI

Engineering Manager

• Grow your cross-functional team of engineers from backend, frontend, data platform, and AI disciplines by example with effective feedback, coaching, and career development.
• Proactively identify and communicate emerging AI technology opportunities that align with business goals and customer needs, helping shape the product vision through technical innovation.
• Actively contribute to product strategy and roadmap planning, providing technical perspective and feasibility assessment, and partner with Product Management and UX Design to align on strategy, planning and execution for your team.
• Facilitate discovery sessions and technical spikes to validate approaches and identify risks early.
• Balance customer needs, technical constraints, and business goals to make informed product decisions.
• Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.
• Ensure delivery plans, team structure, and engineering outputs consistently align with business objectives and product goals, maintaining focus on measurable customer and business impact.

Engineering Manager – Applications, AI

Customer Success Manager

• Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market
• Be the primary point of contact, providing a personalized experience to each and every customer
• Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators

Customer Success Manager, Strategic

• Execute holistic, consultative ABM programs across 1:1, 1:few, and 1:many cohorts—translating strategy into highly targeted, account-specific experiences that support pipeline creation and acceleration.
• Conduct account and industry research to inform personalized messaging, outreach, and program design, including insights into buying committees, competitive landscape, timing signals, and business priorities.
• Deliver white-glove support for priority accounts (1:1), ensuring a seamless, premium experience across all touchpoints—from first engagement through opportunity acceleration.
• Plan and execute targeted ABM tactics, including: Executive and field events (dinners, workshops, sporting suites, roundtables), Virtual and in-person webinars tailored to account and vertical needs, Strategic gifting and direct mail aligned to account insights and deal stages, Coordinated outbound plays in partnership with Sales and XDRs.
• Partner closely with Sales and XDR teams to align on account strategy, outreach sequencing, and follow-up motions that drive engagement and deal progression.
• Support personalization at scale by operationalizing research insights into repeatable ABM plays for broader cohorts.
• Track, measure, and report on performance, including account engagement, pipeline influenced, pipeline created, and deal acceleration metrics.
• Document ABM plays and learnings to improve repeatability, scalability, and cross-functional visibility globally.
• Continuously test and optimize ABM tactics, bringing forward insights and recommendations to evolve our approach and improve impact over time.
• Regularly report results and insights to Marketing and Sales leadership, as well as Marketing peers, by monitoring performance via marketing dashboards and analysis tools.

Field Marketing Manager, ABM

Customer Support

• Lead a group of both individual contributors and/or Team Leads through a Diversity, Equity and Inclusion lens.
• Oversee coverage needs, team capacity, performance, and growth ensuring all core qualitative and quantitative KPIs are achieved.
• Identify operational risks (e.g., spikes in volume, system issues, major bugs) and lead real-time response plans to minimize customer and team impact.
• Actively collaborate across our leadership team, within our Support organization, and across Sprout to help drive the voice of the customer.
• Conduct regular performance check-ins, coaching conversations, and career development discussions with individual contributors and/or Team Leads to support growth, accountability, and high performance.

Manager, Customer Support

Growth Marketing

• Cross-Functional Bridge Building: Act as the primary conduit between Marketing and Growth Product teams, ensuring that acquisition strategies (Marketing) and activation workflows (Product) are perfectly aligned rather than siloed.
• Web-to-Product Journey Optimization: Develop the strategy for the critical "handoff" moments—from CTA clicks to signup forms to the first login. You will design experiments (e.g., plan pickers, stepped forms, pricing page logic) that reduce friction and improve Trial CVR.
• Data & Platform Unification: Champion the integration of marketing intent data (6sense, website behavior) with product usage data. You will ensure that a user’s web activity follows them into the trial, allowing the Email and Product teams to trigger the right messages and experiences at the right time.
• Self-Service & Segmentation Strategy: Develop specific web pathways for our distinct buyer personas (e.g., creating an "Essentials" specific funnel vs. an "Enterprise" routing flow) to ensure low-touch prospects can self-serve while high-value prospects are routed to Sales.
• Partner on Lifecycle Comms: Collaborate closely with the Email Campaign Strategist to move trial communications from isolated tools into Marketo. You will define the web triggers and user segments that the Email team will use to build their nurture journeys.
• Full-Funnel Reporting: Establish a shared view of success. You will move beyond "Trial Starts" to report on downstream metrics like Activation Rate and Product Qualified Leads, giving Marketing visibility into lead quality.

Senior Website and Growth Strategist

Influencer Marketing

• Scale the Influencer & Creator Program: Architect and manage a tiered partnership model that balances long-term brand ambassadors with flexible, campaign-based creators to drive brand demand and pipeline.
• Drive Cross-Functional Impact: Partner across the organization to integrate influencer and creator voices into the customer journey, balancing broad brand reach with measurable demand and pipeline.
• Operationalize via Sprout Influencer Marketing: Use our own platform as the foundation for identifying, managing, and scaling partnerships—ensuring rigor, visibility, and balanced impact across the funnel.
• Serve as a Strategic Practitioner-Partner to the Product Team: Use day-to-day experience with Sprout’s Influencer Marketing tools to surface practical insights, user feedback, and social-first recommendations that inform the product roadmap and strengthen our competitive positioning.
• Build Sprout’s Voice on Creator Strategy: Shape social-first content and thought leadership rooted in creator data and cultural insights. Position Sprout as a standout brand by sharing practitioner-led perspectives on how high-growth creator programs drive business impact across industries.
• Innovate Through Creator-First Formats: Pilot new content series and partnership models—including AI-driven creator workflows and emerging video formats—to keep Sprout at the forefront of social innovation and provide a blueprint for our customers.
• Lead with AI: Research, experiment with, and implement new technologies and approaches from the rapidly evolving AI toolset—not only to accelerate the work of the social team, but also to transform how the team works and what it delivers to the business.
• Elevate reporting & ROI: Develop reporting frameworks that connect influencer programs to business outcomes—including pipeline, CPL, CPM, and revenue influence. Translate insights into clear, executive-ready narratives; content for demand generation; and influencer thought leadership assets for customers and prospects.
• Cross-functional leadership: Partner with Brand Creative, Campaigns, Product Marketing, Field Marketing, to strategically engage influencers and creators to amplify integrated campaigns, product launches, and corporate moments (e.g., Dreamforce, Art Basel, Sprout first-party events ).
• Mentor and collaborate: Provide guidance to team members, fostering creative excellence, scalable processes, and professional growth.

Influencer and Creator Manager

Engineer

• Ensure the Customer Experience organization is technically prepared to demo new features and products as soon as they reach the market.
• Build and maintain strong partnerships with Product and Engineering to influence the creation of demo-friendly infrastructure that enables deeper customization and flexibility.
• Own and evolve the demo environment strategy, moving the organization from static demos to a scalable, dynamic demo ecosystem.
• Develop and maintain high-fidelity demo datasets that translate product capabilities into compelling, value-driven customer stories.
• Provide thought leadership on demo storytelling, strategy, and execution across the Solutions Engineering organization.
• Identify opportunities for automation, including repeatable maintenance processes and environment cleanup.
• Create documentation and training materials to ensure consistent demo best practices and effective adoption of new demo assets.
• Partner with technical enablement teams when larger-scale rollouts or deployments are required.

Senior Demo Engineer

• Drive new business in our corporate segment by converting our largest prospective corporate clients into customers
• Collaborate with colleagues across our sales support team, including Business Development Representatives (BDRs), Solution Engineers, and more.

Account Executive – Corporate

• Drive new business in our corporate segment by converting our largest prospective corporate clients into customers
• Collaborate with colleagues across our sales support team, Solution Engineers, Legal and more.