SpotOn

Account Executive

• Be a local representative for SpotOn in your community by offering advanced technology to local business owners that will help run and grow their businesses
• Travel to and from client sites within a designated geographical territory to prospect, build relationships, and sign up new local business owners and merchants
• Manage the full sales cycle from start to finish with a growing portfolio of clients
• Hit sales targets, with a particular focus on selling software & point-of-sale solutions along with payment processing
• Work closely with our extended Sales Support team to help reach your monthly sales performance goals

Territory Sales Representative – Restaurant Specialist

Onboarding Specialist

• Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance.
• Set clear goals and performance expectations aligned with departmental objectives.
• Provide regular coaching, feedback, and professional development opportunities to build team capability.
• Oversee execution of multiple concurrent projects, ensuring on-time delivery and adherence to quality standards.
• Address escalated client concerns or complex issues and support the team in resolution efforts.
• Establish and maintain high-quality and consistency standards across all team outputs.

Client Onboarding Manager

Product Adoption Specialist

• Develop and Deliver Training Sessions: Design and conduct engaging training sessions for restaurant operators, covering essential POS functionality and configurations, reporting, and the utilization of SpotOn's software suite. Utilize a variety of instructional techniques and multimedia resources to create dynamic and interactive learning experiences.
• Build Training Resources: Create comprehensive training materials, including user guides, tutorials, video demonstrations, and interactive modules, to support ongoing learning and development. Ensure that training resources are accessible and user-friendly, catering to different learning styles and skill levels.
• Provide Remote Training: Conduct remote training sessions via Zoom. Effectively leverage technology to deliver engaging and interactive training experiences, fostering active participation and knowledge retention.
• Facilitate Q&A Sessions: Host interactive Q&A sessions during training sessions to address client questions and concerns in real-time. Demonstrate excellent communication and problem-solving skills to provide clear and concise explanations and solutions, ensuring that participants feel supported and empowered.
• Encourage Active Participation: Foster a collaborative learning environment by encouraging active participation and discussion among training participants. Facilitate group activities, case studies, and role-playing exercises to reinforce learning objectives and promote peer-to-peer knowledge sharing.
• Take Detailed Notes: Maintain thorough and accurate documentation of training sessions, including participant feedback, questions, and discussion points. Compile detailed training reports and summaries to track progress, identify areas for improvement, and inform future training initiatives.
• Continuously Improve Training Materials: Regularly review and update training materials and resources to reflect software updates, industry trends, and best practices. Solicit feedback from clients and internal stakeholders to identify areas for enhancement and refinement, ensuring that training content remains relevant and impactful.

Client Training and Adoption Specialist

Frontend Engineer

• Design and implement features spanning the full stack: Go services, REST/WebSocket APIs, and React UI
• Work across multiple product surfaces including Front of House (POS terminals) and Back of House (management tools)
• Collaborate with product, design, and other engineering teams to ship features end-to-end
• Contribute to system reliability, performance, and scalability as we grow our merchant base
• Participate in code reviews, architecture discussions, and on-call rotation
• Help modernize our frontend architecture

Senior Full Stack Engineer – Go/React

Backend Engineer

• Own business automation end-to-end
• Design and ship AI-driven systems that replace manual labor
• Measure everything and report impact in business terms
• Evangelize by shipping, not by presenting

Senior Software Engineer – Python/Typescript

Full-stack Engineer

• Take ownership of delivering performant, scalable and high quality cloud based software, both frontend and backend side.
• Mentor team members to develop in line with product requirements.
• Collaborate with Senior Architect for design and technology choices for product development roadmap.
• Do code reviews.

Senior Software Engineer – Full Stack

• Own business automation end-to-end.
• Design and ship AI-driven systems that replace manual labor.
• Measure everything.
• Evangelize by shipping, not by presenting.

Senior Software Engineer – Python, Typescript

Account Manager

• Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
• Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
• Oversee day-to-day operations to ensure timely delivery of team objectives.
• Serve as the primary escalation point for technical or process-related issues.
• Prepare reports and updates on team performance metrics for senior management.
• Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
• Maintain professional, solution-oriented communication to foster positive client relationships.
• Track progress, ensuring milestones and deadlines are met.
• Conduct quality checks to maintain consistency and adherence to standards.
• Oversee a defined set of strategic accounts, ensuring adoption, retention, and expansion targets are met.

Associate Manager, Strategic Account Management, Client Success

Program Manager

• Drive hardware initiative planning and execution across cross-functional teams including Payments, Hospitality engineering, warehouse operations, Customer Success, Marketing, and Sales
• Coordinate dependencies and changes across teams for new hardware launches and hardware updates, ensuring nothing falls through the cracks
• Partner with the warehouse team to align on purchasing timelines, inventory readiness, and rollout sequencing
• Own stakeholder communication with executive leadership (CEO, CTO, CPO) and VPs — keeping them informed, aligned, and unblocked
• Ensure decisions are grounded in data — pushing the org to make well-supported calls and flagging when they’re not
• Track and communicate project status across all active hardware workstreams, surfacing risks early and driving resolution
• Collaborate with product marketing on positioning and go-to-market strategy for new hardware launches
• Build the processes, templates, and rhythms that will define how SpotOn manages hardware programs going forward
• Leverage tools like Jira to track workstreams, surface blockers, and keep teams aligned across concurrent initiatives

Technical Hardware Program Manager

Client Partner

• Own a portfolio of Core Accounts (Segment A), monitoring engagement and health at scale.
• Execute adoption campaigns and proactive touchpoints to reduce churn.
• Identify at-risk accounts and implement mitigation strategies using standardized processes.
• Identify upsell and cross-sell opportunities using scalable programs.
• Collaborate with Rates and Product teams to support expansion efforts.
• Partner with internal teams to ensure consistent account management practices.
• Serve as a point of escalation for junior CSPs on client issues.
• Track and analyze engagement, adoption, and retention metrics.
• Optimize use of automation and reporting tools to manage high-volume portfolios.

Territory Sales Representative – Restaurant Specialist

Client Onboarding Manager

Client Training and Adoption Specialist

Territory Sales Representative – Restaurant Specialist

Senior Full Stack Engineer – Go/React

Territory Sales Representative – Restaurant Specialist

Senior Software Engineer – Python/Typescript

Senior Software Engineer – Full Stack

Senior Software Engineer – Python, Typescript

Associate Manager, Strategic Account Management, Client Success

Territory Sales Representative – Restaurant Specialist

Technical Hardware Program Manager

Territory Sales Representative – Restaurant Specialist

Territory Sales Representative – Restaurant Specialist

Client Success Partner