SpotOn

Onboarding Specialist

• Lead onboarding consultations with key decision-makers, aligning expectations, defining success metrics, and establishing implementation roadmaps.
• Serve as the primary contact for executive stakeholders, ensuring proactive communication and alignment throughout onboarding.
• Identify and mitigate potential roadblocks, coordinating with internal teams and escalating when needed to maintain momentum.
• Partner with Success and Support teams to ensure smooth post-installation transitions and long-term client adoption.
• Conduct detailed configuration calls, aligning system setup with complex multi-location operations and client workflows.
• Collaborate with Engineering, Sales, and Implementation teams to manage custom integrations and system optimizations.
• Ensure technical components are thoroughly tested and validated to minimize go-live risks.
• Manage onboarding timelines, deliverables, dependencies, and client expectations to drive efficient implementations.
• Maintain comprehensive documentation in CRM and project management tools for team visibility.
• Develop and refine onboarding playbooks, using data and client feedback to enhance processes.
• Consistently meet or exceed KPIs, including time-to-install, activation rates, and NPS/CSAT scores.
• Analyze onboarding performance trends to identify operational efficiencies and improve client outcomes.
• Lead internal training and contribute to knowledge-sharing initiatives to strengthen team capabilities.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Client Onboarding Specialist

Android Engineer

• Define and drive the multi-year architectural roadmap for our Android applications.
• Lead high-impact technical projects that span multiple squads, such as modularizing our codebase, optimizing local data persistence (Room/SQLite), or overhauling our UI layer with Jetpack Compose.
• Take ownership of the stability and performance of our hospitality suite.
• Act as a mentor to Senior and Mid-level engineers.
• Work with Engineering, Product, Design, and leadership to evaluate feasibility, shape roadmap decisions, and align technical investments with customer and business outcomes.
• Partner with enablement teams to improve CI/CD, automated testing, failure analysis, and responsible use of AI-assisted engineering tools.

Staff Software Engineer – Android

Account Executive

• Be a local representative for SpotOn in your community by offering advanced technology to local business owners that will help run and grow their businesses
• Travel to and from client sites within a designated geographical territory to prospect, build relationships, and sign up new local business owners and merchants
• Manage the full sales cycle from start to finish with a growing portfolio of clients
• Hit sales targets, with a particular focus on selling software & point-of-sale solutions along with payment processing
• Work closely with our extended Sales Support team to help reach your monthly sales performance goals

Territory Sales Representative – Restaurant Specialist

Data Analyst

• Identify the drivers behind merchant retention, churn, and software adoption.
• Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
• Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
• Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
• Measure the impact of retention initiatives so we invest in what works.

Senior Data Analyst, Retention, SaaS Analytics

Account Manager

• Prepare and draft customer proposals, pricing presentations, and sales documentation.
• Create and manage quotes, opportunities, and related records within Salesforce.
• Conduct rate and pricing comparisons to support competitive sales strategies.
• Assist with contract preparation, application processing, and onboarding documentation.
• Maintain accurate customer and prospect records in CRM systems.
• Coordinate with internal departments to ensure timely completion of sales-related requests.
• Support sales representatives with reporting, pipeline management, and follow-up activities.
• Monitor deadlines and ensure all required documentation is completed accurately and on time.
• Provide general administrative and operational support to the sales organization.

Relationship Manager – Sales Support

Backend Engineer

• Take extreme ownership: You don’t just close tickets; you own the outcome. If a feature breaks or a customer is stuck, you’re the one who sees the fix through, regardless of where the problem sits in the stack.
• Navigate real complexity: We aren’t doing simple CRUD work. You will be untangling massive systems and solving high-stakes puzzles that require creative thinking and the grit to push through frustration.
• Be a "whatever it takes" engineer: You are flexible. If the frontend lead is out or an infra fire starts, you’re ready to jump in, learn what you don't know, and clear the path for the team.
• Treat AI as a teammate: We use AI tools daily to move faster. You’ll be expected to leverage these tools to solve "impossible" problems and keep our quality bar high.
• Drive the team forward: You’ll provide technical leadership, ensuring we’re making smart decisions and addressing tech debt before it becomes a roadblock.

Senior Software Engineer – GO, Typescript

Operations

• Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków and 2 days per week remote.
• Manage end-to-end account updates, including setup, provisioning, rebooks, and add-on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.
• Maintain precise records across systems such as Salesforce and internal databases.
• Validate Work Orders and account details to prevent downstream issues.
• Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
• Support quality control by reviewing records and identifying data anomalies.
• Recommend process enhancements to improve workflow speed or data integrity.
• Uphold departmental SOPs, SLAs, and compliance standards.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Client Operations Specialist, Afternoon Shift

Client Partner

• Install and configure SpotOn hardware, peripherals, and networking devices, as well as additional implementation tasks as assigned.
• Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations.
• Deliver comprehensive, hands-on client training and live support to ensure confident use of SpotOn software and features.
• Perform on-site health check-ins to confirm system functionality and client satisfaction.
• Conduct on-site hardware demonstrations as needed.
• Build and maintain strong, trusted client relationships through regular in-person and remote engagement.
• Respond to and resolve escalated support tickets promptly and professionally.
• Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues efficiently.
• Communicate technical concepts clearly to non-technical users to promote understanding and confidence.
• Identify opportunities to upsell additional products and services based on client needs.
• Develop and execute strategies to generate referrals from satisfied clients.
• Travel frequently to and from client locations.

Senior Client Success Field Partner

Full-stack Engineer

• join our Hospitality Fulfillment team at SpotOn.
• work across various backend services and microfrontends to build features that power our Express POS.
• take extreme ownership of outcomes; see fixes through regardless of where the issue lies.
• navigate and untangle complex systems requiring creative thinking.
• be flexible and jump in wherever needed to support the team.
• leverage AI tools to solve "impossible" problems and maintain quality standards.
• provide technical leadership and address tech debt before it becomes a roadblock.

Senior Software Engineer

Engineering Manager

• Foster an inclusive, high-performing team culture across distributed time zones, optimizing for asynchronous communication and aligned execution.
• Own engineering execution for all checkout flows, including card and cash payments, split payments, tipping, discounts, gift cards, refunds, voids, receipts, offline flows, and related order/payment data.
• Partner with Product and Design to define and deliver customer-centered checkout experiences for restaurant operators, staff, and guests.
• Collaborate with the Financial Services team to integrate with and influence SpotOn’s internal Payments SDK.
• Drive improvements in key product and operational metrics, including end-to-end checkout time, checkout success rate, crash-free sessions, payment accuracy, support case frequency, and incident frequency.
• Create strong engineering practices for quality, testing, observability, incident readiness, and production support in an environment where engineers own outcomes end-to-end.
• Serve in SpotOn’s Engineering Manager incident commander rotation and actively support checkout and payment-related incidents within the application.
• Build clear plans, manage delivery risks, communicate status proactively, and ensure stakeholders have the context needed to make informed decisions.
• Develop engineers through regular feedback, coaching, career development, and thoughtful delegation.

• Define and drive the multi-year architectural roadmap for our Android applications. You will ensure our "offline-first" capabilities and real-time data syncing remain reliable, scalable, and continuously improving as we scale.
• Lead high-impact technical projects that span multiple squads, such as modularizing our codebase, optimizing local data persistence (Room/SQLite), or overhauling our UI layer with Jetpack Compose.
• Take ownership of the stability and performance of our hospitality suite. You’ll design systems that are resilient to the high-pressure, 24/7 environment of a commercial kitchen.
• Act as a mentor to Senior and Mid-level engineers. You will set the standard for code quality, documentation, and automated testing, fostering a culture of technical excellence.
• Work with Engineering, Product, Design, and leadership to evaluate feasibility, shape roadmap decisions, and align technical investments with customer and business outcomes.
• Partner with enablement teams to improve CI/CD, automated testing, failure analysis, and responsible use of AI-assisted engineering tools.

Manager

• Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
• Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
• Oversee day-to-day operations to ensure timely delivery of team objectives.
• Serve as the primary escalation point for technical or process-related issues.
• Prepare reports and updates on team performance metrics for senior management.
• Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
• Conduct quality checks to maintain consistency and adherence to standards.
• Manage day-to-day activities of a small team of installation specialists.

Associate Manager, Installation – Go Live

• A full-time, W2 position with an annual salary of $50,000 and total on-target earnings of up to $120,000-$275,000.
• Be a local representative for SpotOn in your community by offering advanced technology to local business owners that will help run and grow their businesses
• Travel to and from client sites within a designated geographical territory to prospect, build relationships, and sign up new local business owners and merchants
• Manage the full sales cycle from start to finish with a growing portfolio of clients
• Hit sales targets, with a particular focus on selling software & point-of-sale solutions along with payment processing
• Work closely with our extended Sales Support team to help reach your monthly sales performance goals

Client Onboarding Specialist

Staff Software Engineer – Android

Territory Sales Representative – Restaurant Specialist

Senior Data Analyst, Retention, SaaS Analytics

Territory Sales Representative – Restaurant Specialist

Relationship Manager – Sales Support

Senior Software Engineer – GO, Typescript

Client Operations Specialist, Afternoon Shift

Senior Client Success Field Partner

Senior Software Engineer

Engineering Manager

Staff Software Engineer – Android

Associate Manager, Installation – Go Live

Territory Sales Representative – Restaurant Specialist

Staff Software Engineer, Android