Associate Manager, Installation – Go Live

SpotOn

Associate Manager ensuring efficient team operations and quality POS deployments in customer success. Leading a small team and collaborating cross-functionally with clients and stakeholders.

Posted 6/17/2026full-timeChicago • Illinois, Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $71,000 - $89,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
Oversee day-to-day operations to ensure timely delivery of team objectives.
Serve as the primary escalation point for technical or process-related issues.
Prepare reports and updates on team performance metrics for senior management.
Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
Conduct quality checks to maintain consistency and adherence to standards.
Manage day-to-day activities of a small team of installation specialists.

Requirements

What you’ll need

5 years of professional experience in customer success or related roles.
1 year of experience managing and developing high-performing teams.
Experience in fintech or SaaS environments preferred.
Strong leadership and team management abilities, including coaching and mentoring.
Excellent communication and interpersonal skills for interacting with team members and stakeholders.
Solid organizational and time management skills, with attention to detail.
Analytical and problem-solving skills to identify issues and recommend solutions.
Hands-on expertise in hardware setup, software configuration, and site surveys.
Familiarity with project management, ticketing, and collaboration tools.

Benefits

Comp & perks

Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
Company-Paid Life Insurance & Disability
401(k) Retirement Savings & Annual Employer Match
Restricted Stock Units (RSUs)
Pre-Tax Commuter Benefits
Paid Parental Leave
Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
Monthly cell phone and internet stipend
Education reimbursement up to $2,000 per calendar year to assist with your professional development
Employee Resource Groups to build community and inclusion at work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware setupsoftware configurationsite surveys

Soft Skills

leadershipteam managementcoachingmentoringcommunicationinterpersonal skillsorganizational skillstime managementattention to detailanalytical skills