Senior Data Analyst, Retention, SaaS Analytics

SpotOn

Senior Data Analyst focusing on analyzing and improving merchant retention and SaaS metrics at SpotOn, a company dedicated to empowering independent restaurants.

Posted 7/16/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Analytics and Business Intelligence, with a strong focus on customer retention, data modeling, and dashboard creation. Proficient in SQL and familiar with cloud data warehouses, capable of translating complex data into actionable business insights.

Highest-signal resume keywords

Advanced SQL SkillsCustomer Retention AnalysisDashboard Building in Power BIExperience with Cloud Data WarehousesStrong Analytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AnalyticsBusiness IntelligenceCustomer Retention AnalysisData ModelingSQLPythonWorkflow AutomationAI Coding AssistantsDashboard BuildingReporting

Soft Skills

Excellent Communication SkillsCollaborative MindsetAbility to Work IndependentlyProblem-Solving Skills

Tools & Technologies

Power BISnowflakeNetsuiteCloud Data WarehousesERP Systems

Industry Keywords

SaaS MetricsSubscription BusinessesSoftware Industry

Tech Stack

Tools & technologies

CloudERPPythonSQL

About the role

Key responsibilities & impact

Identify the drivers behind merchant retention, churn, and software adoption.
Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
Measure the impact of retention initiatives so we invest in what works.

Requirements

What you’ll need

5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
Experience with customer retention analyses
Experience building dashboards and reporting in Power BI or similar BI tools.
Strong analytical and problem-solving skills with the ability to investigate complex business questions.
Experience translating data into clear business recommendations.
Comfortable working independently in a fast-paced, ambiguous environment.
Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.
Excellent communication skills and a collaborative mindset.
Bonus Point: Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses.

Benefits

Comp & perks

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