Senior Client Success Field Partner

SpotOn

Senior Client Success Field Partner responsible for client installations and support at SpotOn. Collaborating cross-functionally to enhance client satisfaction and solve issues.

Posted 6/29/2026full-timeRemote • Hawaii • 🇺🇸 United StatesSenior💰 $70,300 - $87,500 per yearWebsite

About the role

Key responsibilities & impact

Install and configure SpotOn hardware, peripherals, and networking devices, as well as additional implementation tasks as assigned.
Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations.
Deliver comprehensive, hands-on client training and live support to ensure confident use of SpotOn software and features.
Perform on-site health check-ins to confirm system functionality and client satisfaction.
Conduct on-site hardware demonstrations as needed.
Build and maintain strong, trusted client relationships through regular in-person and remote engagement.
Respond to and resolve escalated support tickets promptly and professionally.
Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues efficiently.
Communicate technical concepts clearly to non-technical users to promote understanding and confidence.
Identify opportunities to upsell additional products and services based on client needs.
Develop and execute strategies to generate referrals from satisfied clients.
Travel frequently to and from client locations.

Requirements

What you’ll need

2+ years of management experience working in the restaurant industry
2+ years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience.
Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals.
Familiarity with low-voltage wiring principles, identification, and verification of wiring connections.
Excellent interpersonal and communication skills, with the ability to connect with clients and address their concerns effectively.
Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets.
Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner.
Proficiency in training end-users in software applications, preferably in a face-to-face setting.
Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues.
Ability to travel and work on-site at various client locations as needed.
Some night and weekend tasks may be required

Benefits

Comp & perks

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Hardware InstallationNetworking Device ConfigurationLow-Voltage Wiring PrinciplesTroubleshooting SkillsClient Training Proficiency

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsTime ManagementIndependent Work