Splitero

Underwriter

• Lead and support a team responsible for producing accurate, timely, and high-quality underwriting decisions
• Hands-on coaching and performance management for team members
• Shape team operations through clearer processes and ongoing improvements
• Partner with Processing and People Ops to ensure smooth workflow
• Accountable for driving quality and meeting underwriting standards
• Oversee performance management and complete performance reviews
• Cultivate a positive team culture and engage employees
• Train and onboard new hires
• Manage team projects and organize meetings
• Analyze data and produce valuable insights for leadership
• Manage and coach to underwriting quality KPIs

Underwriting Manager

Manager

• Manage all talent acquisition efforts and lead hiring teams to source, screen, interview, and present offers to qualified candidates
• Oversee all performance management for team members, including coaching conversations, formal coaching plans, and PIPs, ensuring proper alignment with People Ops and leadership before any formal action is initiated
• Cultivate and maintain a positive team culture; plan proactive employee engagement initiatives and solve conflict interfering with the work environment
• Train and onboard all new hires to ramp efficiently, and provide ongoing opportunities for learning and growth, acting as an advocate for every team member’s continued development
• Lead projects related to their team; thoroughly scope, create timelines and resource needs, organize meetings, delegate tasks, collaborate cross-functionally, and provide upward and downward communication related to project goals, updates, and roadblocks
• Manage the pipeline and workload for all team members, ensuring high performance across all team members
• Partner with and direct the Processing Team Lead on daily pipeline execution, file reallocation, and onboarding, maintaining clear separation between Team Lead coaching responsibilities and manager-owned performance actions
• Own development, implementation, and changes to policies and procedures
• Connect company-wide goals with department-level action items on a quarterly basis and steering department and individual contributor goals
• Analyze data related to their area, produce valuable insights, and present to leadership
• Act as the main point of contact for escalations and team member questions, providing quality control and teachable opportunities across the team
• Conduct regular call listening audits to assess communication quality, condition request clarity, and homeowner experience, using findings to coach and develop individual processors

Processing Manager

• Lead, coach, and develop a team of Wholesale Account Executives focused on broker acquisition, onboarding, and production growth
• Build and maintain long-term relationships with broker accounts and key Loan Officers across approved states
• Establish performance expectations, monitor pipelines, and drive accountability across the Wholesale team to achieve and exceed sales goals
• Train and educate brokers on Splitero’s Home Equity Investment product, guidelines, processes, and operational workflows
• Serve as an escalation point and trusted resource for brokers, Loan Officers, and internal teams to resolve complex scenarios and deliver solutions
• Partner closely with Processing, Underwriting, Closing, Legal, and Finance teams to ensure a smooth and compliant origination process
• Analyze broker performance, pipeline conversion, and operational metrics to identify opportunities for growth and efficiency
• Develop scalable policies, procedures, reporting, and operational best practices to support channel expansion
• Lead onboarding and training initiatives for new brokers and new Wholesale team members
• Monitor broker engagement and production trends to proactively improve pull-through and partner retention
• Collaborate with leadership on strategic initiatives, territory planning, compensation structures, and channel growth opportunities
• Deliver regular business reviews and pipeline insights to Sales Leadership
• Champion a high-performance, collaborative culture focused on accountability, responsiveness, and white-glove partner support
• Act as the voice of the broker internally, advocating for improvements that enhance the partner and homeowner experience

Underwriting Manager

Processing Manager

Wholesale Manager

Processing Manager