SouthState Bank

Business Analyst

• Serve as the business analyst and primary coordinator for ACH‑related components of enterprise projects impacting ACH Operations
• Includes leading ACH scope definition, identifying business requirements, and testing strategy development for system and process changes
• Produce and maintain benchmark reports, KPI, and KRI reporting related to ACH performance and risk
• Enhance and maintain reporting to monitor ACH origination activity, performance metrics, and project impacts
• Perform impact analysis and regression testing for system updates affecting ACH origination, receipt, settlement, and reporting
• Serve as primary subject matter expert in PEP+
• Work with IT resources to develop Bot and API integrations with PEP+
• Partner with the ACH Manager and Team Leads to drive process improvement, operational readiness, and post‑implementation stabilization
• Document and manage ACH issues, defects, and risks identified during testing and implementation, working with vendors and internal technology teams to resolution
• Support ACH‑specific audit and risk assessment requests and responses, risk monitoring efforts, control validations/testing
• Ensure ACH procedures, controls, and documentation are updated and aligned with system changes and regulatory requirements
• Develop ACH‑specific training materials, communications, and operational guidance resulting from project implementations
• Support payment initiatives for Wires and Instant Payments
• Serve as SME for Nacha Rules and any Regulatory compliance changes related to ACH

ACH Operations Business Analyst

Content Creator

• Create high-quality interactive eLearning modules using Articulate Rise and Storyline, applying AI-driven features to enhance learner engagement and retention.
• Develop instructional videos and demonstrations utilizing TechSmith Camtasia.
• Design and integrate custom animations with Vyond.
• Upload and maintain learning content within Workday Learning.
• Conduct thorough testing of eLearning modules and videos.
• Work closely with subject matter experts to gather requirements and ensure alignment with organizational learning objectives.
• Stay up-to-date with the latest content development trends in AI-driven eLearning, video production, and animation.

Learning Consultant – Content Developer

Risk

• Provides second line oversight for designated first line business areas.
• Assists designated business lines in creating and maintaining the risk assessment process and program through Risk Registers/Risk and Control Self Assessments (RCSAs).
• Participates and provides input on key business line initiatives such as new products and services.
• Develops strong partnerships with assigned business units and stakeholders.
• Supports assigned operational functions of the Risk Management Division.

Risk Manager II

Consultant

• Oversee and coordinate the end-to-end technical analysis and testing lifecycle for multiple, complex technology initiatives.
• Establish, enforce, and continuously improve technical analysis and testing standards and best practices.
• Report on test progress to all Stakeholders, risks, and quality metrics to Executive project leadership.
• Take ownership of all tasks and challenges encountered in the operation of this position.

Technical Analysis & Testing Consultant

Administration

• Manage and support SouthState’s complex business applications outside of core banking portfolio.
• Collaborate with IT and business units utilizing these applications.
• Serve as a technical resource on new technology implementations.
• Support projects through discovery, testing, change management, and post-implementation phases.
• Mentor junior members and act as Team Lead when needed.
• Administer, configure, and maintain multiple complex enterprise-level applications.
• Monitor system performance and troubleshoot issues to minimize downtime.
• Perform system analysis on configuration and functional specifications.
• Document standard operating procedures, system changes, technical specifications, and user manuals.
• Work collaboratively with IT Risk Management & Governance for audits and security assessments.

Application Administrator III

• Serve as the business analyst and primary coordinator for ACH‑related components of enterprise projects impacting ACH Operations.
• Includes leading ACH scope definition, identifying business requirements, and testing strategy development for system and process changes.
• Produce and maintain benchmark reports, KPI, and KRI reporting related to ACH performance and risk.
• Enhance and maintain reporting to monitor ACH origination activity, performance metrics, and project impacts.
• Perform impact analysis and regression testing for system updates affecting ACH origination, receipt, settlement, and reporting.
• Serve as primary subject matter expert in PEP+.
• Work with IT resources to develop Bot and API integrations with PEP+.
• Partner with the ACH Manager and Team Leads to drive process improvement, operational readiness, and post‑implementation stabilization.
• Document and manage ACH issues, defects, and risks identified during testing and implementation, working with vendors and internal technology teams to resolution.
• Support ACH‑specific audit and risk assessment requests and responses, risk monitoring efforts, control validations/testing
• Ensure ACH procedures, controls, and documentation are updated and aligned with system changes and regulatory requirements
• Develop ACH‑specific training materials, communications, and operational guidance resulting from project implementations.
• Support payment initiatives for Wires and Instant Payments
• Serve as SME for Nacha Rules and any Regulatory compliance changes related to ACH

Manager

• Supports the commercial loan and deposit portfolio of Relationship Managers providing quality underwriting, sound portfolio management, and superior client service.
• Analyzes financial information to evaluate credit worthiness of loan requests and manage ongoing portfolio activities.
• Completes industry research and compiles commercial loan packages ensuring accuracy.
• Guides loan requests through Credit Approval Process ensuring compliance with regulations and Bank policies.
• Monitors and services large commercial loan portfolios, manages risk grading, and assists Relationship Managers in credit presentations.

Commercial Portfolio Manager

Customer Support

• Provide critical operational support throughout the Real Estate loan closing process
• Ensure accuracy, compliance, and timely completion of consumer real estate transactions
• Partner closely with Lenders, Underwriters, Processors, and Closers to resolve issues
• Deliver a smooth, compliant borrower experience from approval through funding
• Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist
• Document all pertinent employee identification information
• Escalate requests/issues when required

Consumer Loan Closing Support Specialist

Analyst

• This position is responsible for, but not limited to, performing simple to complex reviews of commercial property evaluations, validations, and appraisals, as needed.
• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.
• Perform the procurement and ordering process.
• Assist as required with regulatory exams and internal audits.
• Assist as needed with updating bank appraisal policies and bulletins.
• Assist as needed bank employees and appraisers with appraisal related inquiries and issues.
• Assist in the training of bank employees and appraisal team members on appraisal related material and systems.
• Maintain contact with various departments to monitor the pipeline of appraisals and resolve problems relative to requests and review of appraisals.
• Oversee appraisal requests to ensure that the skill level outside fee appraisers and reviewers is sufficient and that the fee quotes are reasonable.
• Assist in the implementation of new technology and software applicable to the appraisal department.
• Prepare performance evaluation for support staff members assigned to them.
• Aid other employees by liaising with them through healthy and positive interactions.
• Be involved in performing marketing endeavors/efforts.
• Continuously update skills by participating in professional training.
• Seek opportunities to improve skills through cross-training offered by the Bank.
• All other tasks, responsibilities, or duties, as directed by management.

Commercial Appraisal Analyst

• Take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
• Under the direction of the Environmental Risk Manager, process lower-level environmental due diligence requests and engage the review and procurement of environmental site assessment reports to support the Bank’s loan production teams.
• Adhere to OCC regulations and Bank environmental policy, guidelines, and procedures relative to commercial real estate secured credits.
• Facilitate requests for environmental due diligence reports and the review of environmental assessment reports.
• Assist Environmental Risk Manager to train, educate and advise bankers to comply with the Bank’s environmental policy requirements.
• Provide solutions to address potential issues within the framework of the loan transaction.
• Engage Bank-approved 3rd party environmental firms to perform environmental site assessments.
• Maintain a proactive risk management awareness and facilitate liability reduction.
• Develop and maintain an in-depth knowledge of business and related risk management requirements and legislative/regulatory directives and guidance.
• Provide support to the appraisal team as needed including residential and commercial job manager coverage for processing and reviewing valuation reports.
• Contribute to a culture of collaboration by building effective relationships with internal and external stakeholders.
• Perform other duties as assigned.

Environmental Risk Analyst

Support Engineer

• Support the bank as the primary technical liaison among line-of-business teams, vendor platforms, IT development/support teams, testing functions, and business stakeholders.
• Ensure the system development lifecycle (SDLC)—particularly in vendor-managed environments with integrations, configurations, data flows, and technical dependencies understood, documented, and testable throughout the software lifecycle.
• Partner with LOB and IT SMEs/Engineers to produce and maintain technical and testing documentation (e.g., functional design documents, workflow diagrams, traceability matrices, and qTest plans/reporting).
• Analyze vendor-provided application architectures, interfaces, APIs, and configuration options to support required technical documentation.
• Translate business and regulatory requirements into clear technical artifacts, including Functional Design Documentation, system Visio workflows, interface specifications, Requirement Traceability Matrices, Test Plans, Test Scripts, Test Management Dashboards, and Testing Defect Logs and Management.
• Support environment readiness, test data provisioning, and coordination of vendor-led testing activities.
• Ensure adherence to banking security, risk, and compliance standards.

IT Technical Analyst

• Provide superior customer service to external and internal customers
• Build and maintain rapport with customers
• Identify customer’s problem and effectively communicate resolution
• Ensure compliance with bank Code of Business Conduct and Ethics
• Actively seek to retain customer relationships

Customer Care Representative

Payroll

• Processes payroll for exempt and non-exempt team members working from more than 40 states in the US.
• Reviews time-entry validation and other payroll reports to verify accuracy of time entry and resulting pay inferences.
• Completes follow ups to ensure accurate and complete payroll entries.
• Updates, maintains, tests, and troubleshoots payroll imports used for processing incentives, commissions, referrals, and special payments.
• Maintains Balancing Worksheet in compliance with SOX controls.
• Reconciles payroll reports through verification of total hours and performs reasonability checks of total hours and net pay amounts prior to closing out payrolls.
• Processes housing allowances, car allowances, moving expenses, performance awards, education reimbursements, forgivable loans and severance payments as needed.
• Calculates final pay for terminated team members as needed in accordance with state law
• Generates and reviews payroll related reports after each payroll.
• Provides information to Accounting as needed, for the reconciliation of payroll related accounts; makes entries to clear reconciling items.
• Processes pay calculation reversals, On Demand and Manual checks and credits/debits team members’ accounts.
• Maintains Knowledge and Information Ensure Payroll Compliance.
• Maintains Payroll Procedures Manual and writes new procedures as required.
• Gathers information for annual internal and SOX audits.
• Ensures proper guidance and compliance with applicable regulations and laws.
• Assists with producing W-2s and completes the year end balancing and closing processes.

Payroll Specialist

• Analyzes financial information to evaluate the credit worthiness of new loan requests.
• Completes industry research, as needed, supporting existing and new Customers to the Bank.
• Writes and constructs commercial loan packages ensuring completeness and accuracy of information provided.
• Guides the loan request through the Credit Approval Process.
• Monitors and services the loan portfolios of the supported Relationship Managers through quality portfolio management work.

Middle Market Portfolio Manager I

• Lead and manage the payments systems team, including administrators, analysts, and support personnel responsible for ACH and related payment platforms
• Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance
• Monitor system health and troubleshoot issues across PEP+, payment gateways, file transfers, and integrated banking systems
• Ensure daily payment processing runs accurately and on schedule, including returns, corrections, prenotes, and settlement activities
• Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams
• Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives
• Support incident response and root-cause analysis for payment-related outages or processing errors
• Oversee access controls, security configurations PEP+, Payments Exchange (Wire) and RTP (Real-Time Payments) and related systems
• Ensure compliance with NACHA rules, FFIEC guidelines, and internal audit requirements related to ACH and electronic payments.

ACH Operations Business Analyst

Learning Consultant – Content Developer

Risk Manager II

Technical Analysis & Testing Consultant

Application Administrator III

ACH Operations Business Analyst

Commercial Portfolio Manager

Consumer Loan Closing Support Specialist

Commercial Appraisal Analyst

Environmental Risk Analyst

IT Technical Analyst

Customer Care Representative

Payroll Specialist

Middle Market Portfolio Manager I

IT Payments Support Manager