Director of Loan Closing – Fulfillment

SouthState Bank

Director of Loan Closing overseeing loan closing operations across multiple states for SouthState Bank. Driving process improvement and enhancing automation within a high-performing team.

Posted 7/9/2026full-timeRemote • Alabama, Colorado, Florida, North Carolina, South Carolina, Texas, Virginia • 🇺🇸 United StatesLead💰 $178,073 - $284,455 per yearWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Direct and oversee all loan closing operations across commercial and consumer loan closing teams spanning multiple states (SC, FL, GA, AL, NC, TN, TX, CO, VA), ensuring accuracy, compliance, and timeliness in the preparation, review, and funding of all loan documentation.
Champion a culture of exceptional service to banking partners (Relationship Managers, Loan Officers, Loan Assistants), Branch Personnel, and customers throughout the loan closing lifecycle.
Lead a forward-looking strategy to improve processes and expand automation within Loan Closing.
Ensure all loan closing activities are conducted in full accordance with applicable federal and state regulations (TILA/Reg Z, HMDA, CRA, flood compliance, CFPB requirements) and internal bank policy.
Recruit, develop, and retain a high-performing team of approximately 100 professionals across multiple geographic locations.
Develop and manage the Loan Closing department's operational budget and multi-year strategic plan.

Requirements

What you’ll need

Minimum: Bachelor's degree in Business, Finance, Banking, or a related field required.
Minimum Experience 7–10 years of progressive experience in banking or financial services operations, with a minimum of 5 years in a management or leadership capacity within loan operations or loan closing.
Demonstrated experience managing large, geographically dispersed teams.
Proven track record of leading process improvement, technology implementation, or automation initiatives within banking operations.
Deep knowledge of commercial and consumer lending regulations, documentation requirements, and compliance frameworks (TILA, HMDA, CRA, flood, CFPB).
Proficiency with loan origination and closing systems, including nCino, Newgen, LaserPro, DocuSign, and DecisionPro.
Working knowledge of RPA tools (UiPath or equivalent), AI-assisted workflows, and process automation concepts as applied to Bank Operations.

Benefits

Comp & perks

Equal Opportunity Employer, including disabled/veterans.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan ClosingRegulatory ComplianceProcess ImprovementTeam ManagementLoan DocumentationAutomation InitiativesFinancial Services OperationsCommercial Lending KnowledgeConsumer Lending KnowledgeBudget Management

Soft Skills

Exceptional Service OrientationStrategic LeadershipCollaborationCommunication