SouthState Bank

Planner

• Take ownership of all tasks and challenges in the operation of their assigned position.
• Work with business units to develop, review, and test business continuity plans.
• Work with Technology groups to ensure required disaster recovery testing is completed and documented.
• Perform company-wide Business Impact Assessment (BIA).
• Generate reporting and analysis of the BIA for Solutions and Planning phases.
• Develop and maintain departmental business continuity plans.
• Develop playbooks to test the documented business continuity and disaster recovery plans.
• Lead the business and technology teams in executing the tests.
• Write reports summarizing testing activities, including goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
• Create and/or administer training and awareness presentations or materials.
• Provide support for Business Continuity risk assessments.
• Act as a resource for information needed for Audit and Regulatory examiners.

Senior Business Continuity Planner

Analyst

• Support Portfolio Managers in evaluating the creditworthiness of borrowers.
• Analyze financial statements and prepare detailed credit write-ups and recommendations for loan decisions.
• Monitor and review existing loan relationships for performance and compliance.
• Conduct thorough financial analysis of commercial loan applicants.
• Assess credit risk and identify key financial, operational, and industry factors affecting repayment ability.
• Collaborate with Bankers, PMs, and Credit Officers to support credit decisions.

Middle Market Credit Analyst

Communications

• Manage day-to-day internal mortgage communications in support of operational performance and employee engagement.
• Partner with mortgage leadership to analyze ongoing internal communications needs and ensure content alignment with mortgage division goals and objectives.
• Coordinate the development, review, approval, distribution, and maintenance of employee-facing communications including the Mortgage Minute newsletter.
• Edit communications to contain adequate and accurate information.
• Keep communications compliant with all applicable laws and regulations, consistent with the bank’s strategic goals and objectives, and documented in accordance with the bank’s standard framework.
• Maintain brand awareness, copywriting regulations and ensure plagiarism of other institutions is not present in mortgage publications.
• Utilize communication tools used by the mortgage division including the Mortgage Knowledge Base and Total Expert CRM platform.
• Maintain all distribution lists (DLs) for the Mortgage Division down to department levels.
• Monitor industry trends and leverage best practices related to internal communications and team member engagement.
• Support employees and partners with communications best practices, branding, and ideas to enhance communication activities.
• Coordinate on-site and virtual onboarding for all mortgage new hires.
• Verify accuracy of new hire information with the hiring manager and submit the IT onboarding ticket.
• Track the status of IT onboarding tasks including but not limited to access/AD creation, equipment build & shipping, and Day 1 setup logistics.
• Validate completion of new hire equipment build and access setup with IT partners before the start date.
• Facilitate an introductory call with each new hire and their hiring manager before the start date to review pre-onboarding tasks and the onboarding agenda.
• Work with new hire(s) and the assigned IT technician(s) to ensure completion of the Equipment & Access Setup checklist on Day 1.
• Work with new hire(s) to ensure NMLS transfer from their previous employer to SouthState Bank within the first 3 days of employment (if applicable).
• Deliver in-person onboarding and setup training to the new hire(s) and assist with transition to job training with their manager.
• Schedule introductory and touchpoint calls for each new hire and their Operations partners.
• Identify opportunities to continuously improve the new hire onboarding workflow in support of employee engagement and division growth goals.
• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Demonstrate a commitment to the Company’s guiding principles and core values.
• Maintain a strong work ethic, being results-driven and committed to meeting deadlines while achieving company and department goals.
• Actively participate in learning and development for continued personal and professional development.
• Ensure internal communications content aligns with regulatory requirements and company policies.
• Ensure confidentiality of all sensitive material and matters, direct documents to the appropriate parties, obtain approvals as necessary, and ensure deadlines are met.
• Adhere to compliance, security and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.

Mortgage Learning & Communications Coordinator

Operations

• Responsible for the post-closing review of new, renewed, and modified consumer and commercial loans
• Ensure compliance with bank policies and federal and state regulations
• Update and maintain collateral data within the core system(s)
• Enter missing/inaccurate loan document exceptions
• Maintain knowledge of current lending policies, procedures, and regulations
• Perform other job duties and special projects as assigned.

Loan Ops Post Closing Review Specialist

Insurance

• Responsible for assisting management with workflow oversight, staffing, and training for the Loan Insurance Escrow team
• Guiding insurance, tax, and escrow specialists through their daily functions
• Ensuring all policies and procedures meet federal and state regulations and adhere to auditor guidelines
• Researching and resolving complex issues by navigating multiple systems and reviewing insurance and tax vendor records
• Coordinating release testing and relaying system updates to specialists

Loan Insurance Escrow Team Lead

Mortgage Processor

• Take ownership of all tasks and challenges encountered in the operation of the assigned position.
• Manage a pipeline of loan applications, collect and review mortgage related documents, and drive the loan process from application through closing.
• Maintain compliance with SouthState Bank Corporate Code of Conduct and Ethics, all anti-money laundering guidelines, regulatory requirements, and all other applicable operating procedures.
• Review and analyze loan application and all supporting documentation, including credit report, income documents, asset documents, property documentation, AUS findings, and other documentation specific to the loan submission.
• Perform income calculations and asset reconciliations.
• Request documentation from Customer and/or Loan Officer as applicable to the loan submission.
• Keep Customer and Loan Officer updated on document requests and loan status using verbal and written (electronic) communication practices.
• Update LOS, AUS, and any other applicable loan decisioning systems.
• Maintain working knowledge of all applicable program guidelines, including any secondary investor guidelines specific to the loan submission.
• Order third party services including, but not limited to, tax transcripts, title work, flood determination, appraisal, and insurance declarations information.
• Run and review Compliance and Fraud engines; follow established procedures to address and/or clear findings, including updating loan data inside of LOS as applicable.
• Submit a complete and accurate loan file to underwriting (internal, private mortgage insurance company, or investor).
• Obtain all required conditions as established by underwriting.
• Request initial Closing Disclosure and submit a complete and accurate loan file to closing.
• Coordinate closing date with Loan Officer, Customer, and Closing Agent.
• Manage pipeline to meet established SLA’s and critical loan dates (e.g.: contingency, closing, and lock expiration).
• Other duties as assigned by management that are deemed essential.

Mortgage Processor III

Loan Specialist

• Take ownership of all tasks and challenges in assigned position
• Create and generate the Closing Disclosure and mortgage closing documents
• Review documents for loan funding and ensure loans meet all requirements and regulations
• Maintain compliance with SouthState Bank Corporate Code of Conduct and Ethics and all regulatory requirements
• Obtain all required information to complete the Closing Disclosure (CD) and deliver it within required timeframes
• Perform Mavent run, review and clear as necessary
• Communicate with settlement agents/attorneys and review title requirements and exceptions
• Review documentation in the loan system or enter data into the loan system
• Prepare closing instructions and review required loan documentation and Closing Disclosure for accuracy

Mortgage Loan Closing Specialist

Director

• Direct and oversee all loan closing operations across commercial and consumer loan closing teams spanning multiple states (SC, FL, GA, AL, NC, TN, TX, CO, VA), ensuring accuracy, compliance, and timeliness in the preparation, review, and funding of all loan documentation.
• Champion a culture of exceptional service to banking partners (Relationship Managers, Loan Officers, Loan Assistants), Branch Personnel, and customers throughout the loan closing lifecycle.
• Lead a forward-looking strategy to improve processes and expand automation within Loan Closing.
• Ensure all loan closing activities are conducted in full accordance with applicable federal and state regulations (TILA/Reg Z, HMDA, CRA, flood compliance, CFPB requirements) and internal bank policy.
• Recruit, develop, and retain a high-performing team of approximately 100 professionals across multiple geographic locations.
• Develop and manage the Loan Closing department's operational budget and multi-year strategic plan.

Director of Loan Closing – Fulfillment

General

• Responsible for processing incoming and outgoing domestic and international wire transfer payments within department SLAs.
• Ensure all wires process accurately prior to the daily Fed cutoff.
• Review fraud alerts and make independent decisions related to processing.
• Work directly with customers to review unusual activity.
• Research and respond to any wire-related inquiries received from branches, internal departments, and other financial institutions.
• Following loss prevention and high-risk procedures for all wire processing.
• Validate the incoming and outgoing wires to the Fed account; must work with Accounting to ensure all wires are cleared appropriately on a daily basis.

Wire Transfer Specialist

Manager

• It is the responsibility of the Gov’t Lending Annual Servicing Manager Team Lead to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
• This position is responsible for, but not limited to, the management of the ASM team, and takes an active role in the requesting financial statements and completing annual servicing on the Bank’s existing Government Loan Portfolio.
• Additional duties may include assisting with loan servicing action requests and completing site visits as deemed appropriate.
• Manage the annual servicing function of the Government Guaranteed Lending Unit which includes coaching, teaching, and guiding other ASMs.
• Request financial and other ancillary information from the Relationship Manager or Borrower directly to update the bank’s credit files.
• Spread the updated business and personal financial statements and complete a stand-alone and/or global cash flow analysis.
• Prepare the annual servicing memo per established SSB guidelines.
• Route the completed annual servicing memo along with the original credit approval memo from SSB or the legacy institution to the SBA Credit Administrator.
• Follow up on questions and open items as needed with the Gov’t Lending Servicing Manager, Relationship Manager, Borrower and or the SBA Credit Administrator.
• Submit risk rating changes via the current tracking system as adopted by the bank upon completion of the annual servicing.

Government Lending Annual Servicing Manager – TL

• Provides support to carry out the duties and functions of corporate stewardship.
• Coordinate, monitor and assess creating opportunities to create a sense of belonging as described by Corporate Stewardship and Human Resources.
• Assist with coordinating, planning, execution, and promoting team member network groups.
• Collaborate across business units to support the bank’s culture and stewardship efforts.
• Contribute to creating innovative ideas and solutions to positively impact our culture and strategic partnerships.

Corporate Social Responsibility Coordinator

IT Support

• Leading audits of the company’s risk management, operations, and compliance functions.
• Overseeing and directing performance of work for and interaction with external auditors particularly on SOX and other annual audit testing for reliance.
• Providing guidance to other non-IT audit Managers and assisting in interface with regulators as needed.
• Overseeing the planning, execution, and reporting of the audits in their assigned risk areas including leading multiple audits simultaneously utilizing the support of audit supervisors and staff in a team-based environment.
• Providing primary input to the risk assessment and audit planning process.
• Building strong relationships with key management, addressing their most critical risk and control issues in a measurable way, and adding value as a key source of internal control and risk management best practices.

Senior Audit Manager

Compliance

• Researching and providing guidance to Consumer Lending and Loan Operations & Servicing lines of business
• Communicating compliance risks to management
• Assisting management in the development of controls, policies, and procedures
• Researching compliance issues
• Assisting with completing assessments by capturing applicable risks and controls
• Providing compliance guidance and participating in project teams
• Reporting on outstanding compliance risks and action plans
• Assisting with gathering information for regulatory exams or audits
• Implementing applicable regulatory change projects

Loan Compliance Specialist

Support Engineer

• Oversee and coordinate the end-to-end technical analysis and testing lifecycle for multiple, complex technology initiatives.
• Establish, enforce, and continuously improve technical analysis and testing standards and best practices.
• Report on test progress to all Stakeholders, risks, and quality metrics to Executive project leadership.
• Collaborate closely with technology vendors, technical analysts, project managers, and business stakeholders.

Technical Analyst, Testing Consultant

Customer Support

• Provide on-going email and telephone client support and resolution for all Treasury Management products and services.
• Research and respond to Treasury Management client inquiries in a professional, timely and efficient manner.
• Ensure Treasury Management documentation, internal processes and procedures are compliant with regulatory guidelines.
• Develop and maintain extensive technical knowledge of products, services and pricing, service setup documentation, operating systems, and data transmissions, file formats and protocols used for the delivery and support of Treasury Management products and services.
• Provide primary phone support and daily contact for client resolution on Treasury Management issues, products, and commercial account analysis.
• Advise clients on potential improvements to online security, product/service utilization and enhancements.
• Ensure that all quality services level agreements related to implementation tasks and timelines are met.
• Maintain appropriate tracking logs, based on client additions/changes/deletions.
• Assist Treasury Management Sales Officers in identifying additional client needs and offering/providing additional Treasury Management products and services.
• Provide telephone sales support to customers requiring basic TM products/services.
• Provide subject matter expertise to internal bank staff as required.
• Assist with special projects as required.
• Participates in data mapping, testing and other conversion projects related to Bank mergers.
• Accepts other duties as assigned.