Sourcefit

Administrative Assistant

• Communicate with clients primarily through email regarding their process, documents, updates, and next steps.
• Provide clear, professional, and timely updates to clients.
• Assist clients in understanding process requirements, document steps, and pending actions.
• Coordinate the procurement and tracking of required documents.
• Provide instructions to internal team members responsible for document collection or processing.
• Monitor document status and follow up on pending items.
• Maintain accurate records of client communications, requirements, and process updates.
• Organize and manage administrative tasks related to client cases.
• Use online tools, email platforms, video conferencing tools, and productivity software to complete daily work.
• Support the team leader with day-to-day administrative and client support tasks.
• Learn and follow the company’s internal processes and workflows.
• Conduct basic research or independent follow-through when required.
• Escalate client concerns, unclear requirements, or process issues to the appropriate team member.
• Maintain high attention to detail when handling client information and documentation.
• Represent the company professionally during occasional phone or video calls.
• Maintain a professional appearance and appropriate background during video meetings.

Accounts Payable

• Ensure timely, proficient, and accurate processing of supplier invoices, credit memos, and other documents and their subsequent payment
• Receive and review invoices for appropriate documentation and approval to pay
• Assist manager with researching, correcting, and resolving invoice discrepancies and timely provide requested information to business owners and management as needed
• Handle invoice processing exceptions by liaising with suppliers or internal departments for resolution (payment approval, goods receipt, etc.)
• Assist Procurement with resolution of problems
• Process and prepare weekly payment batches and related back-up documentation
• Prepare weekly payment report
• Work from other management reports as required to resolve invoice processing issues
• Manage Outlook mailboxes of invoices received, and inquiries submitted for distribution to appropriate processors or work for resolution
• Submit unvouchered invoices for accrual at month end close
• Prepare analysis of accounts as required and reconcile vendor statements
• Process supplier maintenance change requests as needed
• Review error report for automated transaction
• Review on hold invoice and reach out to requester for resolution
• Perform duties within Sarbanes-Oxley compliance
• Other duties as assigned.

AP Specialist

Support Engineer

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues
• Determine best solution based upon the issue and details provided by customers
• Walk the customer through the problem-solving process
• Escalate unresolved issues to the next level of support when needed
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticketing system
• Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
• This position will function as an extension of the business, working with end users implementing solutions for Cloud Based platforms and infrastructure.

IT Support Technician

IT Support

• Serve as the escalation point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine best solution based upon the issue and details provide by customers
• Walk the customer through the problem-solving process
• Escalate unresolved issues to the next level of support when needed
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticketing system
• Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
• Represent company professionally to all interested parties including customers, prospects, and outside vendor partners
• Adherence and commitment to company Core Values
• Process oriented, with great attention to detail
• Other duties assigned

IT Helpdesk Tier 2

Customer Support

• Provide frontline support to customers of a growing bakery and food manufacturing business.
• Handle customer enquiries, process orders, manage email inboxes and customer records.
• Assist with complaint resolution, and coordinate closely with internal teams to ensure customer orders and concerns are handled accurately and efficiently.
• Build and maintain positive customer relationships through timely, accurate, and courteous support.
• Ensure order details are entered correctly and updated in the relevant systems.
• Troubleshoot customer issues and resolve concerns where possible.
• Handle customer complaints professionally, and escalate complex or sensitive issues to the appropriate internal contact or manager when required.
• Maintain and update the CRM system diligently.

Customer Service Representative

General

• Input address and customer details into the Roofer platform to initiate roof measurements.
• Select and manage roof imagery that would be used.
• Precisely draw roof outlines using tools like the 90-degree snapping feature to ensure accurate edge alignment.
• Label various roof features including eaves, valleys, hips, ridges, and rakes, applying your knowledge of roofing structures for accurate categorization.
• Assign the correct pitch to each roof facet, adjusting for slope and integrating additional architectural features like dormers.
• Utilize the platform's layering and editing tools to organize and refine measurement details, making use of functionalities such as undo, redo, and delete to correct errors.
• Save ongoing projects and return to them as needed, ensuring no details are lost between sessions.
• Upon completion of measurements and labeling, proceed to generate the final roof report, selecting appropriate output formats and sending the report to clients or stakeholders.
• Ensure the delivery of 100% quality and 100% turnaround time from day one.
• Thoroughly review all notes from clients and the support team to ensure no details are overlooked in task execution.
• Prioritize weekly training refresher courses to evaluate new hires' abilities and identify areas for improvement, facilitating quicker adaptation to their responsibilities and enhancing overall productivity.

Roof Measurement Specialist

• Design and develop responsive websites using WordPress, HTML, CSS, and JavaScript
• Customize WordPress themes and plugins based on business and client requirements
• Create, update, and maintain website content through WordPress CMS
• Develop clean, maintainable, scalable, and well-documented code
• Build and maintain custom functionality using PHP and other relevant web technologies
• Collaborate with internal team members to ensure proper integration of website design, functionality, and content
• Manage code changes using version control systems such as Git or SVN
• Test, debug, and optimize code to ensure websites function as intended
• Troubleshoot and resolve technical issues related to website development, functionality, performance, and maintenance
• Ensure websites follow security best practices and are protected against common web vulnerabilities
• Maintain website quality, performance, responsiveness, and usability across different devices and browsers
• Support ongoing website enhancements, updates, migrations, and maintenance activities

Senior WordPress Specialist

• Create daily production plans using the client’s ERP Systems
• Provide quality, feasible, and material schedules in daily time buckets to optimize plant efficiencies
• Maintain and own the site production process within trading and fixed zones to ensure consistency between weekly supply plans and daily schedules
• Maintain OPS Master Sequence data
• Plan to capacity and identify solutions when sites are over capacity, reporting to the Planning Manager
• Maintain Master Data across all Planning ERP systems
• Collaborate with Demand Planning, Sales, and Operations to minimize excess stock and/or finished goods dumps
• Prepare production plans for events in advance, including public holidays, sporting events, and launches
• Create weekly supply schedules for deliveries for each produce line by matching supply availabilities with the client’s master supply plan to meet planned production requirements
• Understand freight cost options to ensure supply is mapped and ordered to maximize truck and freight utilization
• Create Material to Plan availability reports daily for each production site
• Maintain all relevant system data to required standards, including all weekly and daily templates
• Develop the efficiency, reliability, and integrity of our planning systems
• Participate cross-functionally to optimize plant efficiencies
• Perform case fill coding, publish CSLs, analyze data for trends, and work with relevant teams to improve overall case fill
• Prepare data for and participate in weekly Operational Planning review meetings, taking actions for publishing to the group
• Conduct accurate raw material dump coding, analyze trends, and work with relevant teams to reduce the overall value of raw material dumped
• Collaborate with regional supply managers to improve inbound DIFFOT performance, optimizing delivery time slots and standardizing order multiples with suppliers
• Partner with operational leads to ensure site manufacturing and plans result in quality finished goods
• Maintain raw material inventory holdings within agreed guidelines to maximize freshness/quality and minimize dump exposure, implementing site or recipe changes where necessary

Production Planner/Buyer

Accountant

• Reconcile all bank accounts and company credit cards on a regular basis.
• Import invoices from FileMaker into MYOB and reconcile invoices between FileMaker and MYOB.
• Enter supplier purchases, technician invoices, reimbursements, and company credit card transactions into the relevant MYOB files.
• Update receivables in MYOB with new payments received and maintain accurate debtor and creditor records.
• Process daily credit card payments and issue receipts where required.
• Prepare invoices from suppliers for scheduled payment runs and maintain the payables folder.
• Process payments in MYOB, prepare ABA files, and reconcile bank accounts after payments have been made.
• Prepare and maintain total invoiced reports, operations reports, weekly and monthly cash flow reports, and budget reports.
• Maintain day-to-day income comparisons, weekly cash flow updates, and weekly budget tracking against prior-year data.
• Prepare and report monthly profit and loss information.
• Prepare and maintain directors loan reports, intercompany loan reconciliations, bank balance summaries, credit card balance updates, and weekly payment sheets.
• Prepare and send weekly payment and management reports to nominated stakeholders.
• Prepare and lodge BAS and IAS with the Australian Taxation Office.
• Prepare and lodge payroll tax requirements for NSW and QLD Revenue.
• Prepare fortnightly and weekly payroll for local and overseas-based employees.
• Prepare and reconcile taxable payments reports for subcontractors.
• Maintain appropriate business licences and assist with compliance documentation as required.
• Prepare QLD contractor appointment forms and support contractor-related compliance requirements.
• Assist with debt collection activities, including TSRC debt collection and coordination with legal collection offices where required.
• Process online payments to overseas-based employees and suppliers.
• Liaise with the external accountant, migration agents for sponsored visas, insurers, suppliers, and other external service providers.
• Send insurance documents and certificates to customers as required for compliance.
• Maintain asset registers, inventory of materials, and company car documentation, servicing, and registration records.
• Support materials purchasing, stock ordering, and issuance or courier arrangements for technicians.
• Prepare and maintain workers compensation lodgements and claims.
• Organise and maintain records for business insurance, including liability, management, vehicle, and other relevant policies.
• Check for unissued COF items and enter or update records as required.
• Attend staff and management meetings and complete ad-hoc requests from directors and management.

Senior Accountant

Sales

• Lead, coach, and support a team of Sales Representatives handling warm inbound leads.
• Ensure leads are contacted, followed up, and managed quickly so they do not go cold.
• Monitor daily and weekly performance against sales, revenue, conversion, and activity targets.
• Review call quality, CRM notes, follow-up discipline, and sales pipeline management.
• Provide regular coaching, feedback, roleplays, and performance guidance to improve rep effectiveness.
• Support onboarding, nesting, and ramp-up for new Sales Representatives.
• Help calibrate hiring standards by identifying the sales behaviors, communication skills, and customer handling style needed for success.
• Partner with training, quality, client success, and sales leadership teams to improve performance and consistency.
• Identify performance gaps early and support action plans, coaching plans, or performance improvement plans when needed.
• Prepare and share performance updates, insights, and recommended actions during regular business reviews.
• Reinforce the company's mission, customer experience standards, and consultative sales approach across the team.

Sales Team Lead

Account Executive

• Call warm leads, including parents who have engaged with our ads or inquiries
• Conduct consultative sales conversations
• Present and recommend suitable tutoring or online course packages
• Manage the full sales pipeline
• Maintain accurate lead records in CRM
• Meet and exceed monthly sales targets
• Build rapport with parents and represent the company's mission with professionalism
• Participate in coaching and performance development sessions

Sales Representative

Analyst

• Manage and prioritize Accounts Receivable inquiries, ensuring timely resolution of customer and internal requests.
• Perform detailed reviews of billing, receivable, payment, and customer account transactions to ensure accuracy and completeness.
• Lead account cleanup and remediation efforts by researching historical transactions, validating balances, and resolving discrepancies.
• Investigate complex billing, payment application, and customer account issues through transaction-level analysis.
• Partner with Accounting, Sales, Customer Success, and other stakeholders to resolve operational issues and improve process efficiency.
• Maintain and enhance process documentation and standard operating procedures.
• Perform account reconciliations and variance analyses to identify and resolve discrepancies.
• Review AR aging, unapplied cash, customer balances, and billing activity to ensure data accuracy.
• Analyze trends and recurring issues to identify root causes and recommend corrective actions.
• Support internal control activities by validating transactions and ensuring adherence to established policies and procedures.
• Assist with internal and external audit requests, including preparation of supporting documentation and analysis.
• Identify opportunities to improve processes, strengthen controls, and increase operational efficiency.
• Review and validate customer invoices for accuracy and completeness.
• Support billing operations and ensure timely invoice generation and delivery.
• Monitor outstanding receivables and support collection efforts.
• Research and resolve customer disputes, payment discrepancies, and account reconciliation issues.
• Support month-end close activities related to billing and accounts receivable.
• Maintain customer tax exemption certificates and supporting documentation.
• Assist with sales tax and indirect tax compliance activities.
• Support tax audits and information requests by gathering and organizing required documentation.
• Maintain accurate tax records and compliance files.

Senior Order-to-Cash Analyst

Solutions Engineer

• Lead AI Solutions pre-implementation review: model selection, cost benchmarking, hosting strategy, prototype trade-offs documented before any build begins
• Architect and implement LLM pipelines: prompt engineering, RAG, structured output, tool use, multi-agent flows
• Design and build REST APIs and data pipelines connecting AI components to Knit and client systems
• Own repo-level AI configuration, shared prompt libraries, agent configs
• Conduct code reviews with written feedback; mentor Junior developers; set and document best practices
• Review SNS/SQS message contracts and integration impact before any cross-service AI merge
• Lead OWASP LLM Top 10 (2025) red-team testing on every project before production release
• Ensure STRIDE threat model is complete for every new AI system, covering data poisoning, prompt injection, model extraction, and excessive-agency risks
• Collaborate with cross-functional teams to gather requirements and propose AI-based solutions that address business needs and drive innovation.
• Stay abreast of emerging AI technologies and industry trends to identify opportunities for enhancing the organization's AI capabilities.
• Evaluate the effectiveness of AI solutions, continuously refining and optimizing them to ensure optimal performance.
• Develop comprehensive documentation for AI solutions, including technical specifications for AI features, LLM APIs, ML Libraries, vector stores, etc.
• Serve as an AI evangelist, promoting the understanding and adoption of AI technologies across the organization through presentations, workshops, and training sessions.
• Provide technical support and troubleshooting for AI implementations, ensuring the prompt resolution of issues and minimal disruption to users.

Senior AI Solutions Developer

• Develop and implement AI-powered solutions within our web application, ensuring seamless integration and high-quality performance.
• Follow OWASP LLM Top 10 (2025) mitigations on every AI feature built
• Run cost-per-request benchmarks before implementation and document model selection rationale
• Collaborate with cross-functional teams to gather requirements and propose AI-based solutions that address business needs and drive innovation.
• Design and develop custom APIs to facilitate data exchange and communication between AI components and existing systems.
• Stay abreast of emerging AI technologies and industry trends to identify opportunities for enhancing the organization's AI capabilities.
• Evaluate the effectiveness of AI solutions, continuously refining and optimizing them to ensure optimal performance.
• Develop comprehensive documentation for AI solutions, including technical specifications for AI features, LLM APIs, ML Libraries, vector stores, etc.
• Serve as an AI evangelist, promoting the understanding and adoption of AI technologies across the organization through presentations, workshops, and training sessions.
• Provide technical support and troubleshooting for AI implementations, ensuring the prompt resolution of issues and minimal disruption to users.

Junior AI Solutions Developer

• Provide first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software.
• Handle inbound support calls from existing clients and provide timely assistance.
• Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
• Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
• Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
• Escalate complex technical issues to appropriate teams when necessary.
• Maintain a high level of customer service while managing multiple support requests.
• Continuously learn and adapt to software updates, system enhancements, and support processes.
• Collaborate effectively with remote team members to deliver consistent and efficient support.