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About the role
Key responsibilities & impact- Provide first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software.
- Handle inbound support calls from existing clients and provide timely assistance.
- Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
- Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
- Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
- Escalate complex technical issues to appropriate teams when necessary.
- Maintain a high level of customer service while managing multiple support requests.
- Continuously learn and adapt to software updates, system enhancements, and support processes.
- Collaborate effectively with remote team members to deliver consistent and efficient support.
Requirements
What you’ll need- High school graduate; college-level education is an advantage but not required.
- At least one (1) year of recent experience in medical billing.
- At least one (1) year of recent experience working with EHR systems.
- Excellent English communication skills, both written and verbal.
- Strong interpersonal, listening, and customer service skills.
- Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
- Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of healthcare and medical terminology.
- Previous experience providing software or technical support within a healthcare environment.
Benefits
Comp & perks- Follows U.S. (PST) holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EHR systemsmedical billingCRM systemWindows 10Windows 11technical supportsoftware updatessystem enhancementsproblem-solvingattention to detail
Soft Skills
communication skillsinterpersonal skillscustomer service skillslistening skillsability to multitaskadaptabilityability to follow instructionscollaborationtime managementfast-paced environment