Customer Service Representative

Sourcefit

Customer Service Representative handling customer enquiries, processing orders, and resolving complaints for a bakery and food manufacturing business. Engaging with internal teams to ensure accurate and efficient customer service.

Posted 7/6/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide frontline support to customers of a growing bakery and food manufacturing business.
Handle customer enquiries, process orders, manage email inboxes and customer records.
Assist with complaint resolution, and coordinate closely with internal teams to ensure customer orders and concerns are handled accurately and efficiently.
Build and maintain positive customer relationships through timely, accurate, and courteous support.
Ensure order details are entered correctly and updated in the relevant systems.
Troubleshoot customer issues and resolve concerns where possible.
Handle customer complaints professionally, and escalate complex or sensitive issues to the appropriate internal contact or manager when required.
Maintain and update the CRM system diligently.

Requirements

What you’ll need

Previous experience in customer service, customer support, call center, order processing, or administrative support role.
Strong verbal and written communication skills.
Excellent phone manner with the ability to communicate professionally with customers.
Experience handling customer enquiries, complaints, and escalated concerns.
High attention to detail and strong data entry accuracy.
Ability to process orders and customer information with speed and precision.
Strong organizational and multitasking skills, with the ability to manage multiple inboxes and communication channels.
Comfortable working in a fast-paced environment with short turnaround times.
Ability to troubleshoot issues, think independently, and make sound decisions when appropriate.
Proactive, reliable, and able to work with minimal supervision in a remote work setup.
Comfortable coordinating with internal teams such as production, packing, logistics, and management.
Proficient in Microsoft Office and comfortable learning customer service, order management, and CRM systems.
Must be amenable to working an Australian business-hours schedule, including Saturdays as required.
Flexibility to support additional shift coverage when needed is highly preferred.

Benefits

Comp & perks

Remote work Monday, Tuesday, Wednesday, Friday & Saturday, 8:00 am-5:00 pm Sydney Time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Entry AccuracyOrder ManagementTroubleshootingComplaint ResolutionMultitasking

Soft Skills

Organizational SkillsProactive AttitudeReliabilityProfessional CommunicationIndependence