Sonova Group

QA Engineer

• Act as Design Quality Assurance for SaMD, ensuring proper integration of third-party documentation into the internal QMS
• Support remediation of external documentation to align with internal QMS processes and templates
• Ensure cross-functional teams follow software development and quality requirements
• Support risk management activities for assigned projects
• Assist project teams in delivering compliant product launches and minimizing process deviations
• Support design changes during development and post-launch
• Proactively collaborate with development teams to prevent quality deviations
• Support product reliability and improvement initiatives (e.g., FMEAs)
• Support process owners in creating and maintaining SOPs and driving process improvements
• Support handling of NCs, CAPAs, and internal audits
• Provide Design QA support for hardware products, as needed

Design Quality Assurance Engineer

Designer

• Design, build, and evaluate physical prototypes of advanced acoustic systems
• Integrate electro-acoustic components, ensuring system performance and manufacturability
• Conduct and analyze acoustic measurements on components and full assemblies
• Collaborate closely with DSP, control, electrical, and mechanical engineers to tune and optimize sound
• Support prototype and production builds both on-site and remotely, including factory visits
• Work with manufacturing partners to validate and refine acoustic and assembly processes
• Explore emerging technologies and perform feasibility studies to shape future products

Acoustic Engineer/Designer

Administration

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinician
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

Client Care Representative – Clinical Administration

IT Support

• Au sein de l’équipe support informatique, vous veillez au bon fonctionnement du parc informatique et assurez le traitement des incidents afin de garantir la continuité de service pour l’ensemble des utilisateurs.
• Assurer une assistance téléphonique et à distance auprès des utilisateurs.
• Traiter les incidents liés aux logiciels métiers.
• Répondre aux demandes d’aide concernant le matériel informatique, téléphonique, audiométrique et les accès internet.
• Participer à l’installation, au déploiement et à la maintenance du matériel informatique dans les magasins et au siège.
• Assurer la coordination avec les prestataires externes.
• Veiller au suivi opérationnel du parc et remonter toute anomalie.
• Concevoir et mettre en place de nouveaux processus pour optimiser la gestion du parc informatique.
• Développer des scripts PowerShell pour automatiser des tâches récurrentes et améliorer l’efficacité opérationnelle.
• Participer à des projets informatiques en lien avec les missions du poste.
• Contribuer à la mise en œuvre des actions sous la direction du responsable hiérarchique.
• Participer à la migration et intégration des bases de données lors de l’acquisition de nouveaux magasins.

Technicien Informatique

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

Account Manager

• Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
• Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
• Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
• Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
• Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
• Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
• Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events

Financial Planning and Analysis

• Lead revenue forecasting, budgeting, and reforecasting processes
• Partner with sales to develop revenue, unit, and pricing assumptions
• Analyze product margins and assess pricing impact on profitability
• Consolidate and load budget and forecast data into COGNOS
• Perform monthly variance analysis and communicate insights to leadership
• Support promotional analysis and revenue-driving initiatives
• Provide financial support for key commercial initiatives

FP&A Manager

Operations

• Own Amazon 3P and assigned European marketplaces from onboarding to performance
• Manage product setup, content, compliance, pricing, availability, and promotions
• Plan and execute marketplace campaigns (e.g., Amazon Ads, platform-native marketing)
• Monitor KPIs (net sales, conversion, ROAS, profitability) and report insights
• Align calendars with local teams, Brand.com, and retail partners
• Identify new opportunities—new channels, new countries, new partners
• Support the regional eCommerce teams as needed and contribute to process improvements

Operations Specialist – EMEA

Business Development Rep

• Develop and execute a strategic business development plan to grow Advanced Bionics partnerships within the assigned region.
• Identify, build, and optimize relationships with Hearing Care Professionals (HCPs) to drive qualified lead generation and organic revenue growth.
• Deliver targeted educational programs and value‑added services to HCP clinics to support adoption and engagement.
• Collaborate closely with Sonova sales, marketing, clinical, and product teams to bring new solutions and initiatives to market.
• Plan and perform field‑based sales activities, including clinic visits, events, and regional conferences.
• Evaluate new market opportunities and support decision‑making that advances regional and national growth strategies.
• Use Salesforce to manage territory planning, track activities, and report on business development outcomes.

Senior Business Development Specialist

Manager

• Lead, develop, and motivate the Stores Team, allocating workload, setting performance expectations, and building staff capabilities in this hands-on role
• Collaborate with the Supply Chain team to monitor stock levels and ensure timely reordering
• Identify opportunities to optimise workflows, reduce handling time, and increase on‑time delivery
• Ensure SAP processes and inventory controls support accuracy and operational efficiency

Warehouse and Store Manager

Marketing

• Participate in the implementation of national and local marketing campaigns.
• Collaborate in developing the marketing plan and a 360° omnichannel content strategy.
• Manage marketing support for the entire store network.
• Take the marketing lead for new store openings.

Marketing and Communication Coordinator

• Manage day-to-day operations of the clinic, ensuring efficiency and effectiveness
• Support the Area Manager/Region Manager to achieve clinic goals
• Build and maintain professional relationships with clients
• Drive Triton Hearing’s culture, standards, and messages to ensure alignment and motivation within your team
• Identify, assess, diagnose, and treat individuals with auditory and vestibular impairments
• Fit, test, and manage hearing aids, including conducting otoscopic examinations and taking ear canal impressions
• Provide audiologic treatment for tinnitus using techniques such as tinnitus retraining therapy, education, and counseling.

Clinic Manager

Artificial Intelligence

• Own and design the technical architecture, deployment, and lifecycle of AI-built data applications
• Use AI-assisted development (“vibe coding”) to accelerate prototyping and delivery
• Champion AI-assisted development methodologies across the team
• Architect and manage cloud-based data infrastructure (Azure, Databricks, etc.)
• Oversee code management practices, CI/CD pipelines, and deployment strategies
• Ensure data platform scalability, reliability, and security
• Guide and upskill internal teams not yet familiar with AI tools

AI Data Apps Lead

• Provide support for brand management and advertising strategy
• Play a key role in the implementation of national and local marketing campaigns
• Act as the primary point of contact for marketing support across the entire retail store network
• Develop a 360° omnichannel content strategy
• Coordinate local initiatives and events
• Manage marketing inventory and orders
• Take the lead on new store openings

Marketing and Communications Coordinator

• Je ondersteunt het brand management en advertisingbeleid.
• Je speelt een sleutelrol in de implementatie van nationale en lokale marketingcampagnes (branding, lead generation, advertising, events…).
• Je coördineert lokale initiatieven, bedrijfsbezoeken met senioren en voorziet winkels van het nodige marketingmateriaal.
• Je beheert het POS-marketingplatform, volgt stock en bestellingen op, en houdt alle materialen up-to-date.
• Je neemt de marketinglead bij nieuwe winkelopeningen en renovaties (look & feel).

Design Quality Assurance Engineer

Acoustic Engineer/Designer

Client Care Representative – Clinical Administration

Technicien Informatique

Client Care Representative – Clinical Administration

Account Manager

FP&A Manager

Operations Specialist – EMEA

Senior Business Development Specialist

Warehouse and Store Manager

Marketing and Communication Coordinator

Clinic Manager

AI Data Apps Lead

Marketing and Communications Coordinator

Marketing & Communication Coordinator