Sonova Group

Conversion Rate Optimizer

• Own, optimize, and personalize the digital experience to drive measurable increases in conversion rates across the digital journey
• Work alongside UI/UX specialists, content strategists, developers, and analysts to identify, map, and resolve user pain points across the digital journey.
• Analyse our customer journey and come up with hypotheses aimed at improving conversion, leveraging both qualitative and quantitative user insights
• Set up and run A/B tests, in collaboration with our IT team for more complex implementations, communicate test results and insights to Marketing and Country teams
• Track and improve team KPIs and consumer engagement with global digital products

Conversion Rate Optimization Manager

Manager

• Lead the Irish wholesale business with full P&L responsibility, driving revenue, market share and profitability
• Develop and execute the Irish market strategy, aligning commercial, sales and operational excellence priorities
• Build and strengthen relationships with audiologists, independent hearing care providers, retail partners and distributors
• Act as Registered Director, ensuring legal, regulatory, tax and governance compliance in line with Irish statutory requirements
• Introduce new products and solutions to market, ensuring successful commercial launches
• Provide strategic insight, forecasting and performance reporting to regional leadership

Country Manager

ServiceNow

• Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
• Administer and maintain the ServiceNow HRSD platform
• Partner with IT developers to ensure alignment between HRSD and ITSM modules
• Gather requirements from HR stakeholders and design effective solutions
• Troubleshoot and resolve incidents to ensure system stability
• Maintain documentation and provide training to HR users
• Ensure compliance with ServiceNow governance, security, and best practices

Senior ServiceNow HRSD Specialist

Security Operations

• Detect, assess and respond to cyber security events and incidents across the enterprise
• Lead incident response activities, coordinating containment, escalation and remediation efforts
• Analyze and triage logs and alerts from multiple sources, including infrastructure, endpoints and applications
• Drive continuous improvement of monitoring, detection and SIEM capabilities
• Contribute to the development and enforcement of security policies and emergency response procedures
• Provide meaningful security metrics and reporting to management and key stakeholders

Senior Security Specialist, Security Operations

Full-stack Engineer

• Lead electrical design solutions for sustaining and continuous improvement projects, from concept through implementation.
• Manage project schedules, risks, and communication to ensure alignment with strategic objectives.
• Conduct root‑cause analysis and implement electrical design improvements to enhance reliability and performance.
• Drive PCB/PCBA cost, quality, and manufacturability improvements, including supplier collaboration and DFM activities.
• Create and manage Engineering Change Orders, including schematic, layout, drawing, and BOM updates.
• Develop and execute test procedures and reports to support verification and validation activities.
• Partner with cross‑functional teams—including R&D, Design Assurance, Manufacturing, and suppliers—to support ongoing operations and product enhancements

Senior Engineer, Electrical Sustaining

Administration

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

Client Care Representative – Clinical Administration

Account Manager

• Establish productive, professional relationships with key personnel in assigned customer accounts
• Assist key accounts with organizational skills and territory planning
• Maintain and update the key account strategic plan monthly
• Manage all aspects of assigned key accounts including opportunity identification and closing
• Ensure a high level of post-sales satisfaction and facilitate long term relationships
• Develop and execute strategic plans to achieve sales revenue targets
• Support implementation of customer specific advertising and trade marketing efforts

Key Account Manager

Sales

• The Regional Sales Manager (RSM) strategically partners with customers and business owners to drive sales growth, patient experience and repeat/referral business.
• The RSM will maintain and foster partner-oriented working relationships with customers, prospects and fellow Unitron brand ambassadors that challenges everyone to be their best while respectful and professional.
• This is a travelling sales position with up to 70% travel expectations, including some overnight trips.
• Make face to face sales presentations and selling appointments with customers and prospects that align with the Unitron brand.
• Minimum of 60 sales calls per month (average of 3 per day, 15 per week) required.
• Achieve individual revenue and unit budget goals for a given territory through successful consultative services that focus on the individuality and uniqueness of each customer and prospect.
• Successfully guide new customers through an on boarding process that creates loyalty to Unitron.
• Innovate constantly to achieve customer goals.
• Clearly understand market dynamics and how to use data to drive decision making.
• Manage appointments and travel for best logistics and expense management.
• Other functions as required to achieve territory objectives.

Regional Sales Manager

Paralegal

• Manage corporate governance activities across the Americas, including maintaining corporate records, preparing resolutions, and supporting internal mergers and recapitalization projects.
• Oversee Beneficial Ownership Information (BOI) reporting and handle state registrations for all group companies.
• Support mergers, acquisitions, dispositions, and corporate reorganizations in the U.S., including document preparation and transaction coordination.
• Assist with employment and litigation matters in the U.S. and Canada, including pre‑litigation support, litigation management, and maintaining litigation hold records.
• Manage service‑of‑process communications, legal mail, and litigation reporting.
• Collaborate with Senior Counsel, outside counsel, and internal teams to ensure timely, accurate execution of legal tasks.

Accounting Manager

• Process invoices and cross-charges for key reporting entities, ensuring accuracy and timely booking of AP transactions
• Support the Purchasing Card program and Travel and Expense (T&E) management process
• Maintain financial records through proper filing, scanning, and documentation controls
• Communicate effectively with internal departments to resolve invoice and payment discrepancies
• Provide support for internal and external audits by preparing required documentation
• Collaborate within the finance team to improve processes and ensure compliance with company policies

Accounting Specialist

Customer Support

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

Customer Care Representative

• Perform detailed analysis of complex business process requirements and propose appropriate SAP eWM solutions
• Design, customize, and configure SAP eWM processes aligned with business needs
• Assess business and application requirements, conduct fit/gap analysis, and model business processes
• Translate business requirements into functional and system specifications
• Configure SAP solutions and validate functionality through test cases and unit testing
• Ensure system implementation and maintenance in compliance with GRC requirements and policies
• Provide key-user training and user support during project phases
• Act as a liaison between business stakeholders and technical teams
• Collaborate effectively within global, cross-functional project environments
• Document functional designs within a validated environment

Senior SAP eWM Consultant

• Define and execute the commercial sales strategy across the United States, ensuring delivery of revenue, contribution margin, and market share objectives.
• Play a critical role in strengthening competitive position, building high-performing teams, and shaping the future of commercial organization.
• Develop and execute the U.S. commercial sales strategy aligned with broader company objectives.
• Ensure a market-driven, customer-centric and growth-focused approach across all channels and brands.
• Drive commercial excellence and create sustainable competitive advantage.
• Lead, coach and develop a high-performing national sales organization.
• Foster a culture of accountability, collaboration and continuous improvement.
• Build strong succession plans and proactively develop top talent pipelines.
• Own revenue and contribution margin targets.
• Set clear KPIs and monitor performance to ensure consistent delivery.
• Drive accurate forecasting, reporting and disciplined execution of commercial initiatives.
• Ensure effective implementation of marketing and promotional campaigns to accelerate growth.
• Partner closely with Marketing, Operations, Finance, Commercial Excellence and Global Key Accounts.
• Build and maintain strong relationships with key customers, distributors and healthcare providers.
• Manage the U.S. sales budget and ensure effective allocation of resources.

VP, Commercial Sales

• Analyze sales trends and key performance indicators, identifying performance drivers and communicating results and insights to the Senior Management Team
• Perform channel and customer-level analysis to support strategic decision-making
• Proactively monitor sales performance, identifying opportunities for improvement
• Partner with Sales Vice Presidents and Region Directors to complete the quarterly business review process for Senior Management
• Conduct financial modelling and analysis for customer pricing proposals
• Support forecasting, budgeting, and promotion tracking initiatives
• Effectively communicate findings by adapting communication style to different audiences

Conversion Rate Optimization Manager

Country Manager

Senior ServiceNow HRSD Specialist

Senior Security Specialist, Security Operations

Senior Engineer, Electrical Sustaining

Country Manager

Client Care Representative – Clinical Administration

Key Account Manager

Regional Sales Manager

Paralegal

Accounting Specialist

Customer Care Representative

Senior SAP eWM Consultant

VP, Commercial Sales

Business Sales Analyst