SoluStaff

ServiceNow

• Lead the discovery, documentation, and analysis of end-to-end business processes across multiple functional areas in a large enterprise environment
• Define current-state and future-state process models, identifying gaps, inefficiencies, and automation opportunities
• Partner with business stakeholders to align process design with strategic objectives and operational needs
• Translate business process requirements into clear inputs for ServiceNow configuration and development teams
• Establish and maintain process standards, governance, and best practices for workflows implemented on the ServiceNow platform
• Ensure process designs leverage out-of-the-box ServiceNow capabilities where possible and minimize customization
• Support prioritization of process improvement and automation initiatives based on business value and feasibility
• Collaborate with platform owners, architects, and developers to ensure process integrity throughout implementation
• Measure and report on process performance, adoption, and continuous improvement opportunities post-implementation

ServiceNow Business Process Lead Consultant

• Own and manage the enterprise ServiceNow portfolio, including demand intake, prioritization, roadmap planning, and value tracking.
• Partner with business and IT executives to align ServiceNow initiatives with strategic business objectives and desired outcomes.
• Facilitate executive-level discussions to assess tradeoffs, sequence workstreams, and make informed prioritization decisions.
• Establish and maintain portfolio governance structures, processes, and decision frameworks.
• Oversee multiple ServiceNow workstreams (ITSM, ITOM, HRSD, CSM, SecOps, custom workflows), ensuring coordination and alignment.
• Ensure consistent application of Lean, Six Sigma, Agile, and ITSM principles across ServiceNow delivery efforts.
• Translate business strategy into an actionable, outcome-driven ServiceNow roadmap.
• Track and communicate portfolio performance, risks, dependencies, and value realization to senior leadership.
• Collaborate with platform owners, architects, and delivery teams to balance innovation, technical health, and operational stability.
• Drive continuous improvement of portfolio management practices, including demand management, capacity planning, and delivery predictability.

ServiceNow Portfolio Manager

• Define, own, and execute the enterprise CMDB and Asset Management strategy on the ServiceNow platform.
• Design and govern the CMDB data model, including CI classes, relationships, standards, and lifecycle management.
• Establish and maintain policies, processes, and controls to ensure CMDB and asset data accuracy, completeness, and long-term integrity.
• Lead integrations with authoritative data sources such as ServiceNow Discovery, Service Mapping, cloud providers, and third-party systems.
• Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to ensure CMDB and asset data supports operational, security, and business use cases.
• Define, track, and continuously improve data quality metrics, health dashboards, and audit processes.
• Lead and mature asset lifecycle management practices across hardware, software, and cloud assets.
• Act as the primary owner for CMDB and asset-related platform decisions, priorities, and design standards.
• Provide subject-matter guidance to ServiceNow developers, architects, and administrators.
• Support roadmap development and adoption of advanced capabilities such as service mapping, impact analysis, and compliance reporting.

ServiceNow CMDB Lead Consultant

Manager

• - Define product strategy and roadmaps aligned with business priorities.
• - Lead market, customer, and competitive analysis across clinical and technical stakeholders.
• - Own the full product lifecycle—from concept to launch to optimization.
• - Drive pricing, margin expansion, and portfolio rationalization.
• - Translate Voice of Customer insights from clinical physicists and end users into clear product requirements.
• - Partner cross-functionally with Engineering, Operations, Sales, Marketing, Quality, and Regulatory teams.
• - Lead successful go-to-market launches and enable sales and support teams.

Product Line Manager

Marketing

• Create an Account Based marketing plan with engagement programs and VOC needs.
• Develop marketing strategies for healthcare hardware and software solutions to drive sales and enhance service activities.
• Ensure strategic alignment across various business lines to support overall corporate objectives.
• Organize and oversee key industry events and trade shows to promote healthcare software solutions and strengthen market presence.

ServiceNow Business Process Lead Consultant

ServiceNow Portfolio Manager

ServiceNow CMDB Lead Consultant

Product Line Manager

Marketing Manager – Radiation Oncology