SoluStaff

Account Executive

• Translate product training and education into successful sales across a broad surgical technology portfolio, including neurosurgery, spine, ENT, cranio-maxillofacial, and integrated operating room solutions.
• Develop creative sales strategies for existing and prospective accounts throughout the assigned territory.
• Generate and maintain a complete and consistent customer database for the assigned territory.
• Establish and maintain relationships with key stakeholders at qualified accounts through customer visits, phone calls, industry events, and other ongoing communication.
• Manage the complete sales cycle, including presentations, product evaluations, contract negotiations, closing, delivery, installation, and post-sale support.
• Prepare necessary sales and tender documentation, including quotations, letters, and responses to technical questions.
• Develop a consistent customer contact strategy and maintain detailed knowledge of each account, distributor, and market.
• Leverage existing customer relationships to influence prospective accounts and identify upgrade opportunities.
• Collaborate with colleagues and share account information to support cross-selling opportunities.
• Conduct accurate sales forecasting and provide data to support annual budget planning.
• Develop and execute a creative 12-month territory sales strategy aligned with broader company goals.
• Maintain a high level of product and industry knowledge through continuous self-training.
• Maintain a professional and innovative image with customers, competitors, and colleagues.
• Monitor territory expenses and identify potential cost-saving opportunities.
• Additional duties may be assigned based on business needs.

Surgical Technology Sales Representative

Clinical Specialist

• Build trusted relationships with radiation oncologists, dosimetrists, therapists, and clinical care teams to understand their workflows and business needs.
• Conduct workflow discovery sessions with customers to identify opportunities for product improvement and optimization.
• Serve as the clinical expert during product demonstrations, customer meetings, implementations, and industry events.
• Gather customer feedback and translate clinical workflows into detailed product requirements, workflow documentation, and user stories.
• Collaborate closely with Product Managers, UX designers, and software engineers to ensure customer needs are reflected in future product enhancements.
• Document physician workflows, decision points, and clinical processes to support product development and regulatory requirements.
• Assist Sales by answering complex clinical questions and providing subject matter expertise throughout the sales cycle.

Clinical Solutions Specialist – Radiation Oncology

Product Manager

• Build trusted relationships with radiation oncologists, dosimetrists, therapists, and clinical care teams to understand their workflows and business needs.
• Conduct workflow discovery sessions with customers to identify opportunities for product improvement and optimization.
• Serve as the clinical expert during product demonstrations, customer meetings, implementations, and industry events.
• Gather customer feedback and translate clinical workflows into detailed product requirements, workflow documentation, and user stories.
• Collaborate closely with Product Managers, UX designers, and software engineers to ensure customer needs are reflected in future product enhancements.
• Document physician workflows, decision points, and clinical processes to support product development and regulatory requirements.
• Assist Sales by answering complex clinical questions and providing subject matter expertise throughout the sales cycle.
• Partner with implementation teams during customer onboarding to ensure workflows are accurately captured and successfully adopted.
• Validate new product functionality through user acceptance testing (UAT) and provide feedback prior to release.
• Contribute to product documentation, workflow standards, and best practices for future customer implementations.
• Represent the organization at radiation oncology conferences, customer advisory boards, and industry meetings.
• Travel to customer sites to support discovery sessions, implementations, and relationship development.

Clinical Product Manager – Radiation Oncology

Solutions Engineer

• Lead the analysis, design, development, deployment, and support of healthcare data integrations with EMRs and third-party systems
• Serve as the technical lead and escalation point for interface architecture, production issues, and integration strategy
• Design, build, and maintain integration workflows using healthcare interoperability standards and integration platforms
• Develop and support data exchange solutions utilizing HL7, FHIR, RESTful APIs, JSON, XML, and related technologies
• Translate business and clinical requirements into scalable, reliable integration solutions
• Perform ETL activities, data transformations, and complex healthcare data mappings
• Troubleshoot and resolve interface issues to maintain system performance, stability, and data integrity
• Monitor integration environments and proactively identify opportunities for optimization and improvement
• Ensure compliance with healthcare security, privacy, and regulatory requirements
• Collaborate with Product, Development, QA, DevOps, Support, and external partners to deliver integration initiatives
• Provide technical mentorship, code reviews, and guidance to integration engineering team members
• Support Agile development practices, project planning, and prioritization efforts
• Participate in implementation, testing, validation, deployment, and post-production support activities
• Maintain comprehensive technical documentation for integrations, workflows, troubleshooting, and operational processes

Integration Engineer Lead

• - Conduct on-site training sessions on software, hardware, and associated products, ensuring effective communication with relevant stakeholders.
• - Assists in managing the customer’s clinical expectations.
• - As available, provides competitive product performance information to headquarters, marketing, or engineering groups.
• - May coordinate or lead customer and/or employee training courses.
• - May conduct large group presentations at seminars, training programs, and trade shows.
• - May provide demo support to local, regional, and national customer trade events.
• - Formulates complementary support training information in the form of quick tips, workbooks, video media, and implementation guides.
• - Works with cross-functional teams as necessary to support and enable best services and optimize customer relations.
• - Creating and maintaining formal customer training support documents.
• - Designing and overseeing the initial and ongoing training for Clinical Applications Specialists, as well as continued training for new product releases.
• - Other duties as assigned by Training Operations and/or Applications Manager.

Clinical Application Specialist – Radiation Oncology

General

• Provide clinical applications training to customers both onsite and remotely to ensure safe, effective, and confident use of medical technology in accordance with established guidelines and best practices.
• Support the management of customer clinical expectations by delivering high-quality education and ongoing guidance.
• As appropriate, share customer feedback and competitive insights with internal teams such as marketing, product management, and engineering.
• Coordinate and/or lead customer and internal employee training programs.
• Deliver presentations to small and large groups at seminars, training programs, conferences, and trade shows.
• Develop and maintain complementary training materials, including quick-reference guides, workbooks, video content, and implementation resources.
• Collaborate cross-functionally to support service excellence and optimize customer relationships.
• Support the design and delivery of onboarding and ongoing training programs for clinical applications specialists, including education related to new product releases.

Clinical Applications Specialist – Dosimetry

Director

• Symmetrio is recruiting a Director of Professional Services for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows.
• This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security.
• This Is a full-time remote position. Ideal candidate will be based In Central or Western United States.

Director of Professional Services – Healthcare SaaS

Technical Customer Success

• Serve as a trusted advisor and primary support resource for customers using the organization’s healthcare software platform.
• Build strong relationships with clinical users, administrators, and customer IT teams.
• Ensure customers receive timely updates, clear communication, and a positive support experience throughout the issue resolution process.
• Advocate for customer needs and provide feedback to internal product and engineering teams.
• Investigate, reproduce, document, and manage customer-reported product issues.
• Perform structured troubleshooting to identify root causes and determine appropriate resolution paths.
• Support application configuration, user administration, access management, and platform setup activities.
• Assist customers with login, authentication, user provisioning, and system access issues.
• Monitor operational dashboards and proactively identify potential user-impacting concerns.
• Partner closely with Product, Engineering, Infrastructure, and Clinical teams to ensure issues are resolved efficiently.
• Escalate complex issues with detailed diagnostics, documentation, and supporting evidence.
• Coordinate with customer IT teams regarding integrations, authentication, and technical configurations.
• Help identify recurring issues and contribute to long-term improvements that enhance customer experience.

Technical Customer Success Manager – Healthcare SaaS

DevOps Engineer

• Serve as the primary technical owner for production reliability across U.S. customer environments.
• Investigate and resolve complex issues spanning web applications, APIs, backend services, data pipelines, cloud infrastructure, and customer integrations.
• Lead production incident response efforts, coordinating cross-functional teams to restore service and minimize customer impact.
• Perform root cause analysis and drive corrective actions that improve long-term system stability and resilience.
• Partner with software engineering and platform teams to identify recurring reliability risks and implement sustainable solutions.
• Design, configure, and validate secure customer connectivity solutions including Site-to-Site VPNs, Transit Gateway integrations, routing configurations, and secure network paths.
• Support customer onboarding initiatives by troubleshooting connectivity challenges and ensuring consistent implementation processes.
• Enhance platform observability through improvements in monitoring, logging, alerting, tracing, and operational dashboards.
• Contribute to CI/CD, infrastructure automation, and deployment processes that improve release safety and operational consistency.
• Develop operational tooling that supports incident response, troubleshooting, onboarding, and system monitoring activities.
• Collaborate with engineering leadership to improve cloud architecture, scalability, security, and operational readiness.
• Partner with customer-facing teams to communicate technical issues, remediation plans, and reliability improvements in a clear and effective manner.
• Support compliance, security, and risk management initiatives within highly regulated healthcare environments.

Principal Site Reliability Engineer, SRE

• Develop and execute a strategic territory plan to achieve sales quotas and market share growth.
• Manage the complete capital sales cycle from lead generation and site assessment to quote, negotiation, and post-sale follow-up.
• Build and maintain strong relationships with neurosurgeons, OR staff, hospital administrators, and procurement teams.
• Conduct clinical presentations, product demonstrations, and ROI/value-based selling to C-level stakeholders.
• Collaborate with sales leadership, marketing, and clinical teams to deliver seamless customer experiences.
• Stay current on clinical trends, competitor activity, and industry developments to identify and seize business opportunities.
• Attend relevant surgical procedures and OR installations to ensure product adoption and satisfaction.
• Maintain accurate CRM data, forecasts, and activity reports.

Capital Equipment Sales Representative – Long Island/Queens/Brooklyn

Capital Equipment Sales Representative

Sales

• Drive sales growth and achieve territory revenue objectives across the Midwest region
• Develop and execute territory plans to identify new opportunities and expand market share
• Build and manage relationships with radiation oncology departments, cancer centers, hospitals, and healthcare systems
• Engage clinical, operational, administrative, and executive-level stakeholders throughout the sales process
• Manage strategic opportunities from prospecting and qualification through proposal, negotiation, and close
• Maintain accurate pipeline management, forecasting, CRM updates, and market intelligence
• Represent the company at industry meetings, customer events, conferences, and trade shows
• Collaborate with internal clinical, service, marketing, and leadership teams to support customer engagement and sales execution
• Monitor competitive activity, customer needs, and market trends within radiation oncology
• Travel regularly throughout the Midwest territory, with occasional international travel as needed

Radiation Oncology Sales Director – Midwest

• Develop and maintain the product roadmap for radiation oncology medical physics solutions, aligning with clinical and market needs.
• Gather and prioritize customer requirements by working closely with medical physicists, clinicians, and key opinion leaders.
• Collaborate with engineering and clinical teams to translate clinical workflows and technical specifications into product features and enhancements.
• Support go-to-market strategies including product launches, training, and customer education initiatives.
• Monitor market trends, competitor products, and regulatory requirements impacting radiation oncology medical physics tools.
• Partner with marketing and sales teams to develop product positioning, messaging, and sales enablement materials.
• Drive lifecycle management including feature updates, product improvements, and end-of-life planning.
• Ensure compliance with relevant medical device regulations and quality standards throughout the product development process.

Product Manager – Medical Physics, Radiation Oncology

Artificial Intelligence

• Help define and guide enterprise oncology IT and AI strategy initiatives across the organization.
• Evaluate healthcare technology trends, interoperability strategies, and emerging AI capabilities within oncology and broader healthcare ecosystems.
• Assess potential technology partnerships, vendors, and external solutions that align with strategic business objectives.
• Serve as a strategic advisor across product, engineering, commercial, and executive leadership teams.
• Analyze technical and operational challenges related to enterprise software integrations and determine practical paths forward.
• Partner with internal stakeholders to identify gaps where external partnerships or outsourced capabilities may accelerate business goals.
• Support enterprise customer discussions related to oncology workflows, interoperability, digital transformation, and AI-driven healthcare initiatives.
• Provide strategic insight into healthcare software ecosystems including oncology platforms, imaging systems, enterprise workflows, and integration frameworks.
• Collaborate with cross-functional teams to align technology strategy with customer needs and long-term market direction.
• Stay current on trends across oncology technology, healthcare AI, enterprise software, interoperability standards, and digital health innovation.