Director of Professional Services – Healthcare SaaS

SoluStaff

Director of Professional Services for a healthcare technology organization improving complex cancer workflows. Leading service operations and ensuring high-quality technology service delivery.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

AWSCloudITSM

About the role

Key responsibilities & impact

Symmetrio is recruiting a Director of Professional Services for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows.
This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security.
This Is a full-time remote position. Ideal candidate will be based In Central or Western United States.

Requirements

What you’ll need

**Key Responsibilities:**
- Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources.
- Lead end-to-end technology service delivery across onboarding, integrations, application support, and ongoing operational support.
- Establish and maintain structured service frameworks including SLAs, escalation pathways, case management standards, and operational reporting
- Ensure repeatable and secure onboarding processes for healthcare customers, including authentication, identity configuration, and connectivity validation
- Monitor service performance metrics and proactively address operational risks
- Drive continuous improvement across support tooling, documentation standards, and service workflows
- Act as the senior operational escalation point for customer technology and service-related matters
- Partner with Customer Success and Sales to support account health, renewals, and expansion initiatives
- Engage directly with hospital IT leadership, clinical stakeholders, and executive sponsors where required
- Provide structured service reviews and operational reporting to internal leadership and customers
- Ensure clear, professional, and timely communication during critical incidents or service-impacting events
- Own regional coordination of customer-impacting technology incidents.
- Establish structured incident response standards and communication protocols
- Collaborate with Engineering and Reliability teams to address systemic risks and strengthen platform resilience.
- Oversee technical onboarding processes including secure connectivity, SSO, directory integrations, and network configuration validation
- Partner with Engineering and Platform teams to streamline onboarding workflows and reduce time-to-value
- Identify recurring onboarding friction points and implement operational or tooling improvements
- Ensure integrations with customer IT environments meet security and compliance expectations
- Establish clear role definitions, accountability frameworks, and performance standards.
- Support hiring, onboarding, and professional development within the team.
- Foster a culture of structured troubleshooting, operational discipline, and customer-first thinking.
- Ensure alignment between service operations, product development, and commercial teams.
Qualifications
- Minimum 8–10 years’ experience in B2B SaaS service delivery, technical operations, or IT service management roles
- Minimum 3–5 years’ experience leading customer-facing technical teams
- Demonstrated experience working with enterprise or healthcare customers in regulated environments
- Strong understanding of SaaS onboarding, application support models, incident management, and escalation frameworks
- Experience partnering with Engineering and Platform teams to resolve cross-functional technical service issues
- Familiarity with identity and authentication systems (SAML/OIDC, Auth0, Entra ID / Active Directory advantageous)
- Understanding of cloud-based application environments (AWS preferred) and secure customer connectivity models
- Experience defining and monitoring SLAs, KPIs, and operational dashboards
- Strong executive-level communication and stakeholder management skills
- Experience in healthcare technology environments advantageous

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SoluStaff Website LinkedIn All Job Openings 51 - 200 employees 🎯 Recruiter 👥 HR Tech Recruitment
HR Tech
Consulting Symmetrio is a full-service recruiting, staffing, and consulting company with decades of experience across various high-growth industries. They specialize in permanent placement, contract-to-hire, and staff augmentation, focusing on aligning talent with client goals and cultures. Symmetrio offers tailored recruitment solutions and advisory services in sectors such as life sciences, information technology, engineering, medical devices, logistics solutions, manufacturing, and building automation. Their team of talent acquisition experts is committed to understanding clients’ organizational needs and delivering specialized professionals to meet these challenges. With a strong emphasis on trust, understanding, and collaboration, Symmetrio aims to optimize operations and drive innovation and excellence for their clients. Director of Professional Services – Healthcare SaaS Job not on LinkedIn 🔥 11 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 👔 Director Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Symmetrio is recruiting a Director of Professional Services for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows.
This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security.
This Is a full-time remote position. Ideal candidate will be based In Central or Western United States. 🎯 Requirements
**Key Responsibilities:**
- Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources.
- Lead end-to-end technology service delivery across onboarding, integrations, application support, and ongoing operational support.
- Establish and maintain structured service frameworks including SLAs, escalation pathways, case management standards, and operational reporting
- Ensure repeatable and secure onboarding processes for healthcare customers, including authentication, identity configuration, and connectivity validation
- Monitor service performance metrics and proactively address operational risks
- Drive continuous improvement across support tooling, documentation standards, and service workflows
- Act as the senior operational escalation point for customer technology and service-related matters
- Partner with Customer Success and Sales to support account health, renewals, and expansion initiatives
- Engage directly with hospital IT leadership, clinical stakeholders, and executive sponsors where required
- Provide structured service reviews and operational reporting to internal leadership and customers
- Ensure clear, professional, and timely communication during critical incidents or service-impacting events
- Own regional coordination of customer-impacting technology incidents.
- Establish structured incident response standards and communication protocols
- Collaborate with Engineering and Reliability teams to address systemic risks and strengthen platform resilience.
- Oversee technical onboarding processes including secure connectivity, SSO, directory integrations, and network configuration validation
- Partner with Engineering and Platform teams to streamline onboarding workflows and reduce time-to-value
- Identify recurring onboarding friction points and implement operational or tooling improvements
- Ensure integrations with customer IT environments meet security and compliance expectations
- Establish clear role definitions, accountability frameworks, and performance standards.
- Support hiring, onboarding, and professional development within the team.
- Foster a culture of structured troubleshooting, operational discipline, and customer-first thinking.
- Ensure alignment between service operations, product development, and commercial teams.
Qualifications
- Minimum 8–10 years’ experience in B2B SaaS service delivery, technical operations, or IT service management roles
- Minimum 3–5 years’ experience leading customer-facing technical teams
- Demonstrated experience working with enterprise or healthcare customers in regulated environments
- Strong understanding of SaaS onboarding, application support models, incident management, and escalation frameworks
- Experience partnering with Engineering and Platform teams to resolve cross-functional technical service issues
- Familiarity with identity and authentication systems (SAML/OIDC, Auth0, Entra ID / Active Directory advantageous)
- Understanding of cloud-based application environments (AWS preferred) and secure customer connectivity models
- Experience defining and monitoring SLAs, KPIs, and operational dashboards
- Strong executive-level communication and stakeholder management skills
- Experience in healthcare technology environments advantageous Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director, Workforce Solutions 🔥 1 hour ago Aya Healthcare 5001 - 10000 ⚕️ Healthcare Insurance 🎯 Recruiter Website LinkedIn All Job Openings Director, Workforce Solutions developing relationships with healthcare organizations to secure new per diem staffing contracts. Focused on business development with an emphasis on key accounts for Aya Healthcare. 🇺🇸 United States – Remote 💵 $130k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Director of Revenue Cycle Management 🔥 1 hour ago AnswersNow 11 - 50 ⚕️ Healthcare Insurance 📡 Telecommunications 📚 Education Website LinkedIn All Job Openings Director of Revenue Cycle Management leading RCM operations at AnswersNow to optimize financial performance. Seeking to improve efficiency, collaboration, and financial outcomes in autism therapy services. 🇺🇸 United States – Remote 💵 $110k - $150k / year 💰 $11M Series A on 2023-02 ⏰ Full Time 🔴 Lead 👔 Director Director of Forecast and Scheduling 🔥 1 hour ago AnswersNow 11 - 50 ⚕️ Healthcare Insurance 📡 Telecommunications 📚 Education Website LinkedIn All Job Openings Director of Forecast and Scheduling at AnswersNow, optimizing operational capacity planning and clinician staffing models for autism therapy services. Leading analytical initiatives to support clinical delivery and growth targets. 🇺🇸 United States – Remote 💰 $11M Series A on 2023-02 ⏰ Full Time 🔴 Lead 👔 Director Director, Advanced Cooling Category Management 🔥 2 hours ago Vantage Data Centers 1001 - 5000 🏢 Enterprise Website LinkedIn All Job Openings Director managing global mechanical category strategy for advanced thermal management systems at Vantage Data Centers. Overseeing supplier performance and driving total cost of ownership improvements. 🇺🇸 United States – Remote 💵 $190k - $200k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Director, Electrical Category Management 🔥 2 hours ago Vantage Data Centers 1001 - 5000 🏢 Enterprise Website LinkedIn All Job Openings Director leading global electrical category strategy and supplier governance for Vantage Data Centers. Driving sourcing strategies, performance management, and standardization for critical infrastructure. 🇺🇸 United States – Remote 💵 $190k - $200k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaS service deliverytechnical operationsIT service managementSaaS onboardingapplication supportincident managementescalation frameworksidentity and authentication systemscloud-based application environmentsSLAs and KPIs monitoring

Soft Skills

leadershipcommunicationstakeholder managementcustomer-first thinkingoperational disciplinestructured troubleshootingteam developmentcollaborationcontinuous improvementproblem-solving