Solera, Inc.

Learning and Development

• Deliver engaging on-site consultation and training sessions during new installations of Auto/Mate Enterprise Software, fostering customer confidence and trust.
• Provide expert advice to dealership management on best practices for system setup and software usage, ensuring compliance with business plans, industry trends, existing processes, and relevant laws.
• Collaborate closely with dealership management to gather critical data for decision-making and reporting.
• Guide customers in creating custom reports and dashboards to meet their specific reporting needs.
• Ensure the successful completion of the onsite training plan by monitoring progress throughout the installation week.

Client Training Consultant

Sales

• Manage and mentor a team of Field Sales Representatives, providing guidance and support to drive performance and achieve sales targets.
• Develop and implement effective sales strategies to expand our customer base and meet or exceed revenue goals.
• Create and deliver accurate sales forecasts based on territory insights and market trends.
• Conduct regular on-site visits and check-ins with clients and prospects, ensuring strong relationships and customer satisfaction.
• Identify opportunities for upselling and cross-selling our solutions during field engagements, maximizing revenue potential.
• Prepare and deliver persuasive presentations to clients and train your team on effective sales techniques.
• Work closely with Customer Success, Marketing, and Product teams to align our offerings with client needs in the field.
• Maintain comprehensive records of sales activities, team performance, and client interactions within CRM systems.
• Attend industry events and trade shows to drive sales and generate leads, positioning Solera as a thought leader in the market.

Sales Manager, MSO Field

Account Manager

• Develop and maintain strong relationships with franchise dealers
• Collaborate with internal teams to ensure timely delivery and execution of services
• Analyze account performance to identify opportunities for growth
• Partner with auto dealers to foster strong relationships
• Support the sales team by understanding products and services
• Stay informed about industry trends
• Ensure a best-in-class customer experience by supporting onboarding
• Utilize Salesforce.com to document and streamline the sales process
• Effectively manage your time and activities to meet customer needs.

Dealer Relationship Manager

Account Executive

• Heavy proactive prospecting (cold calling, state associations, email, marketing campaigns, referrals, LinkedIn, etc.) into the assigned territory/region
• Aggressively work the pipeline to consistently meet or exceed monthly, quarterly, and annual revenue quotas
• Develop and implement strategic sales plans to accommodate corporate goals utilizing a value, strategic, or challenger-based sales processes
• In-depth understanding of buyer personas meeting with and presenting to key clients and senior-level executives to negotiate and close deals.
• Actively manage sales pipeline and forecast through the entire sales lifecycle process using Salesforce.com
• Establish and maintain long-term relationships to maximize future revenue opportunities.
• Remains highly knowledgeable of Omnitracs’ products and target industries to facilitate sales efforts
• Interact with cross-functional business leadership teams including Finance, Contracts, Product Management, Marketing, Customer Service, and Engineering
• Remain up-to-date understanding of industry trends, technical developments, and competitor activities and offerings
• The role requires travel within the assigned territory (70%)

Fleet Account Executive

Manager

• Responsible for playing a significant role in designing, developing, implementing, testing, and supporting the complete Dynamics Enterprise Resource Planning (ERP) environment.
• Lead FinOps initiatives and project manage related processes, developments, and key objectives.
• Document and maintain FinOps internal processes and contribute to process improvements, system mapping, and assist with implementing change management.
• Leading system improvements, enhancements, and special projects that relate to PO, AP, GL, FA, and AR.
• Design new processes, streamlining existing FinOps processes, and ensuring updated processes are stable and maintained.
• Work closely with all Finance, Operations, and IT teams to automate manual processes, implement best practices, and ensure our business needs are met with a cross-functional lens.
• Lead meetings with user groups, super users, process experts, functional leaders frequently to discuss issues/ideas and requested/proposed changes.
• Analyze the business requirements of all internal departments to standardize/improve business practices, processes, procedures using the ERP system.
• Responsible for proactive action regarding updates, including researching known issues, testing key processes, and educating business SMEs/BPOs on existing or new ERP functionality.
• Work closely with teams to understand current processes and issues, how proposed solution changes to platforms/systems will impact financial operations, and to assist with the development of new logic and financial setup.
• Support the Finance Team as a subject matter expert for essential activities.
• Prepare month-end reconciliations and reporting which include, but are not limited to, accruals, GL account reconciliations, assist Operations to facilitate monthly P&L reviews, and month-to-month variance analysis.
• Manage key procedures to complete all weekly and monthly financial close activities and reporting models.
• Monitor and perform daily finance operations and help manage ongoing initiatives.
• Propose and implement policies and initiatives to keep all recurring financial operations aligned with our strategy while overseeing their continuous development and communication to both our internal teams and other business partners.
• Create/maintain process documentation via MS Task Recorder and RSAT test automation.

Dynamics 365 Functional Manager

Engineering Manager

• Lead multiple software development squads toward the best technical solution for functionalities required within the product.
• Define expectations and develop metrics to monitor results.
• Troubleshoot and resolve the team’s technical impediments.
• Provide leadership, direction, and guidance to the team.
• Coach, train and provide regular feedback to the team.
• Coordinate with other Dev Managers and the Architecture Team when defining new designs and solutions.
• Suggest initiatives to improve current processes and technologies.
• Analyze system specifications and translate system requirements to manageable & measurable tasks
• Identify and correct code smells, eliminate bugs and fix technical bottlenecks
• Help maintain code quality, organization, and architecture
• Perform code reviews to improve team code writing
• Coordinate with Engineering leadership, Product Management, Agile and Design Teams
• Coordinate team deployments and setup/maintain CICD pipelines

Software Development Manager

Data Entry

• Processing data from motor vehicle accident reports / car expert reports
• Digitalization of data from motor vehicle accident reports / car expert reports
• Oversee daily operations of the data support team
• Monitor team performance against key metrics

Data Entry Support Team Lead

• Ensure customers fully adopt and use their contracted solutions, including: DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops CRM workflows: Lead handling, BDC processes, showroom tracking Service operations: Lane check-in, scheduling, inspections, tech productivity Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
• With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
• Deliver scalable workflows, playbooks, and best practices tailored to dealership size.
• Focus on customer operational performance and adoption.

Solution Performance Manager, Dealer Solutions

Systems Engineer

• Lead requirements discovery, analysis, and documentation for complex, data-intensive business and technical initiatives.
• Own end-to-end functional and data requirements, ensuring alignment between business objectives, system capabilities, and underlying data models.
• Translate business needs into clear, actionable user stories, functional specifications, data definitions, and process flows.
• Evaluate upstream and downstream data impacts of proposed changes and identify risks, dependencies, and constraints early.
• Participate in and often lead external client and vendor discussions, including occasional on-site meetings.
• Apply Explore methodologies, tools, and systems to drive consistency, quality, and scalability.
• Perform in-depth data analysis to support product decisions, operational improvements, root cause investigations, and defect resolution.
• Analyze large and complex datasets to identify trends, anomalies, gaps, and opportunities across SuperVision products and integrations.
• Validate data accuracy, completeness, and integrity across source systems, APIs, and downstream reporting.
• Develop ad hoc analyses, reconciliation reports, and data validation artifacts to support releases, audits, and executive decision-making.
• Proactively surface insights and recommendations based on data findings, not just stated requirements.
• Develop and maintain user-facing documentation, including data definitions, reporting logic, and process guides.
• Support user adoption and data literacy through training, walkthroughs, and collaboration with help desk and support teams.
• Partner closely with QA to define test strategies, acceptance criteria, and data validation approaches for business-critical functionality.
• Design and execute test cases that validate calculations, aggregations, transformations, and reporting outputs.
• Confirm post-release data quality and stability through targeted validation and monitoring.
• Support Product Management with delivery planning, dependency management, and status reporting.
• Contribute to the design of new products and enhancements, including defining analytical use cases and success metrics.

Senior Business Systems Analyst

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps.
• Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
• Conduct proactive business reviews, executive updates, and ongoing communication touchpoints.
• Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
• Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.
• Ensure customers receive clear ROI value stories tied to their operational goals.
• Develop structured annual and quarterly account plans capturing: Key goals & initiatives for fixed ops, variable ops, and marketing.
• Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio.
• Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.
• Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.
• Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.

Account Manager, Dealer Solutions

Customer Success Manager

• Oversees programs for and relationships with a portfolio of clients
• Leads and manages a team of North America based CSMs
• Ensures client retention through the development and maintenance of strong working relationships
• Aids and supports CSMs in seeing the bigger picture
• Contributes to the strategic vision for the customer success function
• Assists in addressing client concerns and efficiently responding to inquiries
• Guides and supports CSMs in proactively identifying client needs
• Captures client feedback and provides leadership with details on product issues

Customer Success Team Manager

Software Engineer

• Champion the integration of AI-powered tooling across the engineering organization
• Own an AI product enablement strategy
• Continuously improve the engineering operating model
• Track delivery health indicators and drive continuous improvement
• Lead, coach, and scale a global engineering organization
• Provide hands-on technical leadership across Solera's cloud-native microservices platform
• Serve as the primary engineering voice in executive conversations

Senior Director, Engineering

Claims Specialist

• Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
• Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
• Assist in business development activities in conjunction with new and existing service offerings.
• Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use.
• Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.
• Follow all standard operating and safety procedures, written and oral, at all times.
• Ability and willingness to take on additional responsibilities as assigned.
• Present in a professional manner both in personal and vehicle appearance.
• Ability to work in adverse conditions (post loss insurance claims).
• Perform work assignments in a safe and concise manner, following all Enservio safety standards.
• You will coordinate with our Scheduling team on scheduled and receiving assignments.
• You will meet with insured, their POC, the adjuster, public adjuster, and/or restoration company onsite.
• You conduct a walkthrough and a brief interview of the insured while taking overall photos of each room in the home/business.
• You will work independently capturing a complete inventory of the total loss contents throughout the home/business.
• You will be responsible for completing reports and administrative duties within 24 hours of completion of the inventory capture.