Account Manager, Dealer Solutions

Solera, Inc.

Account Manager overseeing dealer relationships for Solera's automotive solutions. Focusing on customer retention, renewal execution, and product adoption with strong collaboration.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps.
Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
Conduct proactive business reviews, executive updates, and ongoing communication touchpoints.
Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.
Ensure customers receive clear ROI value stories tied to their operational goals.
Develop structured annual and quarterly account plans capturing: Key goals & initiatives for fixed ops, variable ops, and marketing.
Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio.
Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.
Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.
Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.

Requirements

What you’ll need

3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing
Experience managing a customer book of business, with accountability for retention and expansion
Excellent communication, relationship-building, and presentation skills
Ability to analyze data and translate insights into customer recommendations.
Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms
Background in dealership operations (BDC, service lane, sales management, or digital marketing)
Familiarity with OEM programs, certification requirements, and compliance standards
Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks).

Benefits

Comp & perks

no responsibility for new logo acquisition
Collaboration with Solution Performance Managers / Product SMEs/Professional Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automotive SaaSdealership technologycustomer book managementdata analysisaccount planning methodologiesCRMDMSFix Ops Service Schedulingmarketing platformscustomer retention

Soft Skills

communicationrelationship-buildingpresentationnegotiationcollaborationstrategic alignmentcustomer satisfactionproblem-solvingtrust-buildinginsight translation