Customer Success Team Manager

Solera, Inc.

Customer Success Director leading North America CSMs for a global data and software services company. Focusing on client retention, satisfaction, and team performance to enhance service delivery.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversees programs for and relationships with a portfolio of clients
Leads and manages a team of North America based CSMs
Ensures client retention through the development and maintenance of strong working relationships
Aids and supports CSMs in seeing the bigger picture
Contributes to the strategic vision for the customer success function
Assists in addressing client concerns and efficiently responding to inquiries
Guides and supports CSMs in proactively identifying client needs
Captures client feedback and provides leadership with details on product issues

Requirements

What you’ll need

5+ years of client account handling and/or management
3+ years of people/team management
Demonstratable training and team development experience
Ability to manage a varied workload with great organizational skills
Clear, concise and professional communication skills
Ability to prioritize work and execute with a sense of urgency
Innate problem-solving skills
Ability to apply critical thinking skills to identify and solve problems

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

client account managementteam managementtraining and developmentorganizational skillscommunication skillsprioritizationproblem-solvingcritical thinking