Solution Performance Manager, Dealer Solutions

Solera, Inc.

Performance Manager ensuring maximum value from DMS, CRM, Service, and Marketing products at automotive companies. Driving product adoption and operational performance through data analysis and training.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure customers fully adopt and use their contracted solutions, including: DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops CRM workflows: Lead handling, BDC processes, showroom tracking Service operations: Lane check-in, scheduling, inspections, tech productivity Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
Deliver scalable workflows, playbooks, and best practices tailored to dealership size.
Focus on customer operational performance and adoption.

Requirements

What you’ll need

3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
Excellent skills in coaching, training, process improvement, and data analysis.
Ability to communicate complex workflows clearly to dealership users and leaders.

Benefits

Comp & perks

Travel 60-75% depending on territory/area size, customer needs, and on-site support requirements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DMS workflowsCRM workflowsservice schedulingcampaign automationdata analysisprocess improvement

Soft Skills

coachingtrainingcommunicationanalytical skills