Solera Holdings, LLC.

Customer Support

• On-boarding and managing buyers
• Buyer’s payment reconciliations
• Market segmentation study of new buyers and distribution
• Manage Customer transactions
• Document receipt, ownership and marketing of vehicles
• Follow up of vehicles payments
• Management of the vehicle’s file sold
• Delivery of management metrics
• Execute an auction
• Payment Tracking
• Sales management indicators
• Propose changes to the vehicle publishing process
• Delivery tracking of documents of sold vehicles
• Identify operational activities that must be improved in their execution

Customer Service Associate

Account Manager

• Client Relationship Management: Build and maintain strong relationships with service managers, advisors, and dealership leadership.
• Conduct regular check-ins to ensure satisfaction and identify improvement opportunities.
• Service Suite and MPI Program Oversight: Implement and monitor MPI tools and workflows across client locations.
• Train service teams on inspection protocols, digital tools, and reporting standards.
• Analyze inspection data to identify trends, gaps, and revenue opportunities.
• Performance & Reporting: Track key performance indicators (KPIs) such as inspection completion rate, upsell conversion, and technician compliance.
• Prepare and present performance reports to clients and internal stakeholders.
• Revenue & Retention Growth: Identify upsell opportunities and promote value-added services.
• Collaborate with sales teams to onboard new clients and expand existing accounts.
• Account Administration: Recommend workflow enhancements based on inspection data and client feedback.
• Stay current on industry best practices and emerging technologies.

Service Suite Account Manager

Content Marketing Manager

• Triage and Handling of complex assignments
• Ownership of files from Triage to Valuation services
• Manages all tasks and actions necessary to move claims to Contents Valuation
• Responds appropriately and professionally to customers
• Collaborate with all business units and queues within Enservio
• Work closely with Adjuster Owners on accounts
• Provide customer service via Live Chat & Hotline

Content Claims Coordinator

Digital Marketing

• Develop and implement comprehensive digital marketing strategies
• Collaborate closely with clients to understand their needs and deliver tailored marketing solutions
• Oversee marketing campaigns across various digital platforms
• Conduct thorough market research and analyze performance data to optimize campaigns
• Work alongside cross-functional teams to devise effective marketing initiatives
• Track and report on key performance indicators (KPIs) to assess the success of marketing campaigns
• Develop and manage the digital marketing budget for clients
• Stay informed about the latest trends in digital marketing technologies and tools

Digital Marketing Consultant

• Ownership of claim files from intake through delivery, with focus on quality and cycle time
• Manages all tasks and actions necessary to complete a successful claim assignment
• Responds appropriately and professionally to customers both internally and externally
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment
• Adheres to all applicable service levels
• Work closely with Adjuster Owners on accounts
• Assists with special projects assigned by management
• Provide customer service via Live Chat & Hotline

Claims Coordinator

Sales

• Investigate and assess the status of prospects within the T-Mobile Sales team.
• Gain a deep understanding of Solera’s suite of services and applications.
• Engage with customers to pursue specific sales objectives.
• Design targeted sales and evaluation plans.
• Showcase Solera applications and articulate their value.
• Lead cross-functional teams to develop solutions that meet customer specifications.
• Maintain accurate and up-to-date records in SalesForce and other tools.
• Collaborate with Contracts, Finance, and Pricing teams to create proposals.

Regional Sales Manager

Engineering Manager

• Lead multiple software development squads toward the best technical solution for functionalities required within the product.
• Define expectations and develop metrics to monitor results.
• Troubleshoot and resolve the team’s technical impediments.
• Provide leadership, direction, and guidance to the team.
• Coach, train and provide regular feedback to the team.
• Coordinate with other Dev Managers and the Architecture Team when defining new designs and solutions.
• Suggest initiatives to improve current processes and technologies.
• Analyze system specifications and translate system requirements to manageable & measurable tasks.
• Identify and correct code smells, eliminate bugs and fix technical bottlenecks.
• Help maintain code quality, organization, and architecture.
• Perform code reviews to improve team code writing.
• Coordinate with Engineering leadership, Product Management, Agile and Design Teams.
• Coordinate team deployments and setup/maintain CICD pipelines.

Software Development Manager

Full-stack Engineer

• Implement and maintain code to support driver monitoring systems
• Engage with Business Analysts, Software Developers, and Software QA Analysts to understand system requirements
• Deliver high-quality software following Solera’s development standards and best practices
• Work with legacy client systems and contribute to design and implementation of microservices and web applications
• Participate in SCRUM, code reviews, and other team meetings
• Analyze system specifications and translate requirements into manageable tasks
• Modify existing software to fix bugs and address performance improvements
• Diagnose and troubleshoot problems; analyze and maintain current applications and processes
• Mentor and coach junior developers

Senior Software Engineer

SDET

• Design, develop, document, and maintain tools, test cases, and automation for current and next generation software platforms (computer vision, machine learning, sensor fusion, coaching workflows, reporting, alert management, vehicle event analysis).
• Team with Product Management, Software Engineering, DevOps, and other technical teams in release planning and coordination.
• Interpret functional requirements and designs to plan, develop, write, execute, and automate functional and data validation test plans.
• Work with engineering and infrastructure teams on strategy and maintenance for required TDD/CI/CD development and QA environments.
• Provide feedback and influence into the design process to help build a testable platform, applications, and data models.
• Design and build quality, performance, and reliability in from day one; drive effective technical execution and communication as a member of Agile scrum teams.
• Document and communicate module and automation framework functions, interfaces, performance criteria, test cases, and results to diverse audiences.
• Estimate effort, schedule, and develop tasks according to agreed scope and milestones to meet project timelines.
• Conduct defect management activities including problem identification, issue research, analysis, and documentation.
• Work closely with the development team for unit-test reviews, issue diagnosis, resolution, and closure.
• Lead or assist in data analysis to determine data health and consistency or root cause of issues.

Software Development Engineer in Test

Data Entry

• Processing of data from vehicle accident reports/assessments
• Digitization of data from vehicle accident reports/assessments
• Check entries for correctness and completeness
• Selection and processing of photos from vehicle accident reports/assessments
• Anonymization of photos from vehicle accident reports/assessments for data protection reasons
• Take responsibility for duties related to compliance procedures, especially data security
• Proactively perform audits of own work or that of others to ensure conformance with procedures
• Contribute to and maintain knowledge base articles and documents
• Work with standalone data systems or enterprise-wide tools supporting activities such as marketing lead tracking, fulfillment, manufacturing, and equipment maintenance

Data Entry Support Specialist

Account Executive

• Visitar clientes potenciales: Concesionarios, Grandes Grupos y Talleres
• Negociar con Gerente, Director Postventa, Jefe Servicio y Jefe Recambios para determinar necesidades y cerrar operaciones
• Realizar propuesta de valor de los servicios Audatex y preparar oferta o contratos
• Asesorar técnicamente a los clientes respecto a los servicios Audatex / INPART / AutoOnline
• Realizar prospecciones, promociones y recogidas de información de la competencia
• Gestionar una determinada zona geográfica y planificar las visitas
• Presentación y desarrollo de innovaciones del mercado
• Fidelizar Clientes