Senior Employee Relations Manager
Thermo Fisher Scientific
Service Suite Account Manager
Solera Holdings, LLC.
full-time
Posted on:
Location Type: Remote
Location: Remote • Kansas, Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Client Relationship Management: Build and maintain strong relationships with service managers, advisors, and dealership leadership.
- Conduct regular check-ins to ensure satisfaction and identify improvement opportunities.
- Service Suite and MPI Program Oversight: Implement and monitor MPI tools and workflows across client locations.
- Train service teams on inspection protocols, digital tools, and reporting standards.
- Analyze inspection data to identify trends, gaps, and revenue opportunities.
- Performance & Reporting: Track key performance indicators (KPIs) such as inspection completion rate, upsell conversion, and technician compliance.
- Prepare and present performance reports to clients and internal stakeholders.
- Revenue & Retention Growth: Identify upsell opportunities and promote value-added services.
- Collaborate with sales teams to onboard new clients and expand existing accounts.
- Account Administration: Recommend workflow enhancements based on inspection data and client feedback.
- Stay current on industry best practices and emerging technologies.
Requirements
- 3–5 years of experience in automotive fixed operations (service, parts, or body shop) or related account management role.
- Strong understanding of dealership operations, OEM warranty processes, and service marketing strategies.
- Proven track record of meeting or exceeding account performance goals.
- Excellent communication, presentation, and relationship-building skills.
- Proficiency in Microsoft Office Suite, CRM systems, and dealership management systems (DMS).
- Preferred:
- Experience in consulting or business development within the automotive sector.
- Familiarity with metrics such as service absorption rate, hours per RO, and parts gross profit margins.
Benefits
- Not specified 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementperformance reportingdata analysisKPI trackinginspection protocolsservice marketing strategiesupsell conversionworkflow enhancementsrevenue opportunitiesclient onboarding
Soft skills
communicationpresentationrelationship-buildingcollaborationclient satisfactiontrainingproblem-solvingadaptabilityleadershiporganizational
