Senior Employee Relations Manager
Thermo Fisher Scientific
Patient Account Representative
Akumin®
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handle patient questions, complaints, and concerns
- Explain policies and procedures to the patient
- Ensure inbound calls are handled timely, efficiently, and appropriately
- Explain patient balances and collect payment from patients
- Review patient information to determine why claims were not paid, update accordingly and resubmit
- Notate accounts with current actions and follow up appropriately
- Communicate with appropriate Clinic Administrator (CA) regarding patient complaints
- Communicate with posting and billing departments regarding possible errors on patient accounts
- Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding
- Communicate to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company
- Cooperate and maintain good rapport with staff, clients and Management team
- Maintain a professional approach with confidentiality
- Assure protection and privacy of health information as attained through written, electronic or oral disclosures
- Seek guidance and remain knowledgeable of, and comply with, all applicable federal and state laws, as well as company policies and procedures
Requirements
- High School Graduate or equivalent
- 1-2 years of Healthcare and/or customer service experience required
- Bilingual (English/Spanish) is preferred
- Ability to problem solve and think critically while handling a large volume of calls daily
- Healthcare billing knowledge
- Professional appearance and demeanor are required
- Knowledge various insurance plans and providers
- Knowledge of Federal and State regulations related to Healthcare billing
- A full understanding of customer service and insurance follow-up process is preferred
- Knowledge of CPT & ICD-10 is preferred
- Excellent communication and verbal skills including proper grammar
- Excellent interpersonal skills including conflict management
- Ability to multi-task and work well under pressure
- Strong leadership and organizational skills
- Advanced knowledge of UB 04, HCFA 1500, and any other billing forms and filing requirements
- Intermediate skills in Microsoft Office (Word, Excel)
- A commitment to excellent customer service as well as a positive proactive attitude
- 10-key by touch and type 50-60 wpm
- Familiarity with current software packages such as Microsoft Word, Excel and Outlook
- Medical terminology familiarity
- Familiarity with billing practices and guidelines
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Healthcare billing knowledgeKnowledge of CPTKnowledge of ICD-10Advanced knowledge of UB 04Advanced knowledge of HCFA 150010-key by touchTyping 50-60 wpmMedical terminology familiarityBilling practices and guidelinesKnowledge of various insurance plans
Soft skills
Problem solvingCritical thinkingExcellent communication skillsExcellent interpersonal skillsConflict managementMulti-taskingWorking under pressureStrong leadership skillsOrganizational skillsProfessional demeanor
