Content Claims Coordinator
Solera Holdings, LLC.
Claims Coordinator
Solera Holdings, LLC.
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Ownership of claim files from intake through delivery, with focus on quality and cycle time
- Manages all tasks and actions necessary to complete a successful claim assignment
- Responds appropriately and professionally to customers both internally and externally
- Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services
- Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment
- Adheres to all applicable service levels
- Work closely with Adjuster Owners on accounts
- Assists with special projects assigned by management
- Provide customer service via Live Chat & Hotline
Requirements
- 1-3 years of customer service experience
- Excellent oral and written communication skills
- Strong listening, analytical and problem solving skills
- Effective time management
- Proficient in Microsoft Office Suite, especially Excel
- College degree or equivalent experience required
Benefits
- EQUAL OPPORTUNITY EMPLOYER
- flexible hours as business needs dictate, including late shift and overtime
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Office SuiteExcelcustomer service
Soft skills
oral communicationwritten communicationlisteninganalytical skillsproblem solvingtime management
