Senior Customer Advocate – Email & Chat Support
Boldr
Customer Service Associate
Solera Holdings, LLC.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
About the role
- On-boarding and managing buyers
- Buyer’s payment reconciliations
- Market segmentation study of new buyers and distribution
- Manage Customer transactions
- Document receipt, ownership and marketing of vehicles
- Follow up of vehicles payments
- Management of the vehicle’s file sold
- Delivery of management metrics
- Execute an auction
- Payment Tracking
- Sales management indicators
- Propose changes to the vehicle publishing process
- Delivery tracking of documents of sold vehicles
- Identify operational activities that must be improved in their execution
Requirements
- Bachelor´s degree required
- Automotive Industry Knowledge
- Leadership skills
- Written and Verbal Communication Skills
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Ability to work under pressure, with limited supervision
- Excellent organization and time management skills
- High degree of attention to detail and discretion
- Multitask skilled and able to manage multiple priorities and work efficiently in a fast and accurate way
- Easy adaptability under a dynamic environment
Benefits
- Work at your own pace
- Flexible hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadership skillswritten communication skillsverbal communication skillsorganization skillstime management skillsattention to detaildiscretionmultitaskingability to work under pressureadaptability
Certifications
Bachelor's degree
