Softcard (acquired by Google)

Account Manager

• Serve as the central point of contact by quarterbacking day-to-day client activity, proactively managing relationships, and fostering long-term partnerships
• May act as primary sales contact for tier-two retirement partners, focusing on service delivery while identifying opportunities to strengthen relationships
• Maintain ongoing, high-touch engagement with Senior Strategic Account Managers, Investment Due Diligence teams, and clients to understand needs and support growth
• Support pre- and post-sale activities, including RFP processes, presentation development, and identifying new opportunities alongside account teams
• Partner cross-functionally (legal, compliance, trading, product, etc.) to advocate for clients and coordinate operational needs and deliverables
• Execute core client service responsibilities, including timely inquiry response, issue resolution, third-party requests (auditors/consultants), and adherence to internal procedures, contractual terms, and eligibility requirements
• Prepare and deliver monthly, quarterly, and annual client materials for reporting, due diligence, and contract renewals, while ensuring compliance standards are met
• Communicate and escalate key client issues, participate in business and regulatory initiatives, travel for client engagement, and drive continuous team improvements across training, infrastructure, and efficiency

Client Relationship Manager

Product Manager

• Manages high-complexity products through the entire lifecycle
• Analyzes preferences and requests of customers and defines product features according to customer needs
• Reviews and prioritizes backlog for sprint planning
• Reviews user story quality and performance in production environment
• Analyzes the impact of proposed solutions across the business
• Owns, develops and executes product roadmap
• Collaborates with business owners, product scrum team, and stakeholders
• Assists the scrum and product development team to meet objectives of each sprint

CRM Product Owner III

Accountant

• Responsible for accounting within specified vertical and will manage and support the accounting activities related to operations.
• Process transactions, reconcile accounts, and ensure accuracy in financial records specific to multiple locations.
• Collaborate closely with managers and finance team members to support accurate financial reporting, operational efficiency and process improvement.
• Review, identify inconsistencies, and prepare correcting entries for general ledger account reconciliations.
• Effectively communicate financial information, variances, and analysis to management.
• Maintain and reconcile subsidiary ledger accounts.
• Evaluate trends and investigate unusual account variances.
• Review and process expense payables ensuring proper coding and timely payment.
• Assist with month-end and year-end closing processes.
• Prepare and analyze financial reports for internal stakeholders.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Assist with audits by preparing documentation and responding to queries related to transactions.

Staff Accountant

Business Development Rep

• Completes registration and sign ups of all new MSA customers for Fleet & Government.
• Presents, communicates, and sells Fleet prospects on the value add for their business joining the NAPA Elite Fleet program.
• Calls Commercial Fleets and Governments and presents the total product offering of NAPA Light Duty and Heavy-Duty lines and programs.
• Works closely with NAPA Fleet HQ, providing feedback, ideas, and field insights to help drive program adoption, new accounts, Autotech training and sales goals.
• Works with NAPA Fleet HQ on all Government bids or RFQ opportunities for on time completion and submission.
• Works closely with the Commercial Operations Team on all registrations for Fleet and Government.
• Hosts meetings in assigned territory to provide training to local sales team on Fleet and Heavy-Duty programs and utilization.
• Achieves territory quotas on sales and new accounts, Fleet Elite, Commercial and Government Fleet.
• Assists local BDGs in meeting management, community events, and marketing to consumers and potential new members for Truck Service Centers.
• Provides top-notch customer service and communication to all NAPA Fleet and Government accounts in territory.
• Regularly visits current NAPA Fleet customers to assist in program adoption. Includes understanding NAPA Fleet customer and their needs, and effectively presenting programs and product offerings to address needs, building value in the program.
• Informs members of key program changes/enhancements.
• Demonstrates a thorough knowledge of the NAPA Fleet and Heavy-Duty programs and options for accounts.
• Ensures accounts assigned to all Commercial Fleet and Government accounts are registered properly in RAM in their assigned territory.
• Ensures correct pricing profiles for accounts are set correctly up in TAMS and correct category assigned.
• Ensures all MI filter registrations are complete for the accounts.
• Reviews NAPA Fleet and Heavy-Duty monthly initiatives with sales team to ensure there is a focus on the Fleet and Heavy-Duty program benefits.
• Executes weekly, monthly, and quarterly sales plans to achieve business growth opportunities consistent with the Company’s growth objectives.
• Executes Fleet sales programs/strategies aimed to improve the overall effectiveness of the territory, DC, District and/or area business activities.
• Conducts periodic account reviews to keep management updated on key progress indicators.
• Attends, organizes, and manages key events and trade shows.
• Regularly logs into NAPA Connect to check on new updates.
• Consistently meets or exceeds yearly targets.
• Performs other duties assigned.

Business Development Manager – Fleet & Heavy Duty Sales

Manager

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Assistant Store Manager

• Under general direction, the Business Development Manager works on assignments of large scope and complexity.
• Responsible for supporting a functional area to pursue strategic revenue opportunities by developing new products or services, entering into new markets, and forming new business partnerships.
• Participates in selling Motion's value proposition and works closely with clients through the sales cycle.
• Operates with independence, communicates with clients and third parties to gather information and lead presentations.
• Conducts research and analysis to evaluate and identify marketing and business expansion opportunities.
• May lead a small group of staff involving training and technical review of their work.
• Manages an existing client base to support organic growth and prospecting for new relationships.
• Supports strategic planning initiatives and resolves customer service or vendor problems.

Business Development Manager

Director

• Responsible for planning, organization, and management of the US Automotive Group real estate portfolio
• Facilitates the strategic development of new locations, relocations and competitive and independent or related party acquisitions
• Oversees all activities related to a successful store opening
• Provides oversight for lease renewals/extensions and disposition of USAG’s or parent company’s surplus properties
• Manages capital expenditures program and budget for company-owned facilities
• Develops and maintains cohesive communication and excellent working relationships with various stakeholders
• Operates as a knowledge expert to mentor and instruct team members and colleagues
• Manages capital improvements budget for Company's leased and owned facilities and tracks all expenses

Senior Director, Real Estate and New Store Development

Risk

• Grow the data governance practice, govern and roadmap, including strategic priorities for development of governance and reporting capabilities
• Develop a data governance framework, with a focus on improvement and sustainment of data quality through organizational and departmental behavior policies and standards, principles, governance metrics, processes, related tools and data architecture
• Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s primary product catalog and information assets
• Serve as a liaison between Business, Functional areas and Technology to ensure that data related business requirements are clearly defined, communicated and well understood and considered as part of operational prioritization and planning
• Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements
• Facilitate the development and implementation of data quality standards, data quality reporting & dashboards, and data insights/adoption of requirements across the organization
• Lead resources from the Business and Functional areas and IT business and operations functions, to achieve their objectives; resolve issues escalated from Business and Functional data governance and enrichment representatives
• In conjunction with the IT, provide progress reports to Department Leadership and oversee periodic updates to the department roadmap
• Identify new business opportunities pertaining to the use of information assets to achieve efficiency and effectiveness in the marketplace / represent data as a strategic business asset

Catalog Data Governance and Reporting Manager

• Build and strengthen long-term partnerships with mining and industrial customers
• Identify opportunities to expand supply of bearings and power transmission products
• Support shutdowns, reliability initiatives, and plant improvement projects
• Pursue upgrade and project opportunities
• Conduct regular on-site visits to maintain strong customer engagement
• Provide technical recommendations aligned to operational requirements
• Manage commercial negotiations and account development strategies
• Maintain a structured territory plan to achieve revenue growth targets.

Customer Relationship Manager

Application Engineer

• Serve as the national Subject Matter Expert (SME) for Mechanical Seals and Gasket products across the Motion network
• Elevate technical capability within the sales organisation while driving profitable growth of the sealing category
• Provide national SME for sealing products (gaskets, fluid control, mechanical seals), providing advanced technical expertise and application guidance
• Review operating conditions (pressure, temperature, media, shaft speed, compliance) to ensure correct product selection and engineered solutions
• Support complex quotations and national projects, including failure analysis and root cause investigations
• Ensure alignment with supplier standards and industry best practices in all technical recommendations
• Provide cross-divisional technical sales support, including joint customer visits with sales teams
• Identify conversion, upgrade, and value-based solution opportunities to drive revenue growth and margin improvement
• Develop and deliver structured technical training programs to build national sealing competency
• Create and maintain technical documentation, application guides, and mentor teams in solution-based selling
• Collaborate with Product Management and suppliers on portfolio alignment, new product introductions, quality issues, and market feedback
• Support governance and continuous improvement, including warranty reviews, process standardisation, compliance, and operational best practices

Application Engineer – Sealing

Human Resources

• Oversee a high volume of employee relations cases from start to finish
• Conduct thorough investigations into employee complaints
• Provide advice to managers and employees on employee relation matters
• Create and implement appropriate action plans
• Develop and deliver training sessions and workshops
• Draft, review, and maintain accurate and confidential employee relations documentation
• Work with line managers to ensure that absences are maintained within acceptable limits
• Work with the local site management team to ensure the group culture and initiatives are implemented and maintained.

HR Advisor

Financial Planning and Analysis

• Compiles and analyzes financial information for the organization
• Develops revenue/expense analyses, projections, reports, and presentations
• Creates and analyzes monthly, quarterly, and annual reports and ensures financial information has been recorded accurately
• Identifies trends and presents findings to senior management
• Ensures general ledger accounts are maintained in accordance with Generally Accepted Accounting Principles (GAAP)
• Performs and/or reviews account reconciliations
• Understands multicurrency transactions and financial statement impact
• Prepares monthly, quarterly, and annual reports and provides analysis
• Identifies and implements areas of opportunity to modify or enhance current processes and ensures processes are documented and up to date
• Evaluates trends, identifies and investigates unusual or unexpected variances
• Works closely with cross functional teams to gather and analyze relevant information in order to present insightful findings, analyses, and recommendations to management.
• Performs financial planning, analysis and reporting and will develop and support complex financial and operational objectives
• Makes recommendations to resolve issues and makes corrections, as necessary
• Participates in development of functional specifications for projects and updates and ensures customizations are defined, documented, and tested, and conclusions are properly documented
• Prepares integrated test plans for new processes or changes to existing systems
• Prepares other management and statutory reports, as required
• Assists and helps lead monthly close process
• Promotes teamwork between operational groups and departments
• Other duties as assigned

Senior Financial Analyst

• Building or expanding their book of business through converting competitors' business and expanding medium-sized accounts to become large accounts
• Fostering customer satisfaction by maintaining customer contact and managing customer expectations
• Increases revenue and profitability through generation of new business and further development of existing accounts
• Generates new leads by networking, cold calling, researching various directories and internet sites
• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction
• Understands complex requirements from customers for preparation of customized quoting
• Delivers effective sales presentations and ensures technical requirements are met
• Assists with on-site troubleshooting of customers' concerns
• Works with and coordinates vendor resources to build relationships and support sales
• Performs other duties as assigned

Account Representative I

Sales Development Rep

• Proactively makes outbound calls with assigned existing account base across multiple branch locations
• Works closely with decision makers to expand volume business
• Updates CRM to stay current on account follow-ups and active quoting opportunities
• Trains customers on Ecommerce capabilities

Sales Development Representative

People Operations

• Proactively consults with NAPA leadership to ensure short and long-term talent needs are fulfilled through effectively implementing talent acquisition, talent planning and employee retention efforts.
• Partner with Talent Acquisition team to review and monitor staffing needs, and ensure facilities remain staffed to meet priority business needs.
• Partners with HR Talent Planning COE and Managers to assess current workforce capabilities, identify current readiness and succession gaps, and provides targeted development experiences as needed.
• Requires ambitious standards in performance management, employee coaching, discipline documentation and other employment documentation from People teammates.
• Manages employee programs, including new hire onboarding and orientation, manager training, compliance training, skill and process-based learning and development, and offboarding.
• Leads and supports key employee focused events throughout the year such as performance reviews, leadership meetings, monthly meetings, engagement surveys, safety programs, and benefits enrollment.
• Conducts data collection, reporting and analysis across teammate lifecycle for informed decision-making such as employee retention reporting to identify turnover trends, root causes, and partnering with leaders to implement targeted engagement and development strategies.
• Maintains compliance with company, federal, state, and local regulations related to policies, employment, compensation, safety, workers compensation and security.
• Ensures the accurate processing of payroll for hourly and salaried staff (including payroll deductions, salary adjustments, timesheet reconciliation & time/attendance tracking).
• Ensures relevant administrative employee files are maintained. Including accurate and up-to-date employee data within the HRIS system.
• Reviews, tracks and documents compliance with required training, continuing education and work assessments.
• Represents the company in handling unemployment claims processing as needed.
• Supports benefits administration by conducting benefits orientation, responding to benefits questions, and communicating around the annual enrollment process.
• Implements excellent HR operations across all sites within designated area of responsibility.
• Maintains knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management and employment law.