SoftBank Robotics America

Product Marketing

• Own Go-to-Market Strategy & Commercialization
• Lead the end-to-end commercialization strategy for the cleaning business.
• Own the overall go-to-market strategy across Product, Sales, Marketing, Customer Success, Partnerships, Fleet Operations, and Revenue Operations.
• Develop commercialization strategies for new products, services, verticals, and partnerships.
• Drive accountability across the organization to ensure every commercial function is executing against one unified plan.
• Partner directly with executive leadership to prioritize investments, vertical expansion, launch sequencing, and growth initiatives.
• Own SBRA's market narrative, messaging architecture, and category strategy.
• Define how enterprise buyers understand, evaluate, and purchase managed robotics programs.
• Ensure messaging consistency across direct sales, partner channels, marketing campaigns, executive presentations, customer success, and product launches.
• Position SBRA as the market leader for enterprise robotics orchestration—not simply another robotics manufacturer.
• Lead commercialization for every significant product launch.
• Develop launch strategies, positioning, pricing recommendations, packaging guidance, and commercialization plans.
• Coordinate Product, Sales, Marketing, Customer Success, Fleet Operations, Partnerships, and RevOps to ensure successful execution.
• Measure launch performance and continuously optimize commercialization strategies.
• Own SBRA's customer proof strategy.
• Turn successful deployments into executive references, case studies, customer testimonials, ROI validation, industry benchmarks, and reference sites that accelerate enterprise sales.
• Partner with Customer Success and Operations to create a repeatable system that continually generates customer proof for both direct sales and partner channels.
• Develop commercial playbooks, business cases, ROI/TCO models, competitive positioning, battlecards, executive presentations, proposal templates, and commercialization frameworks.
• Lead partner enablement so channel partners receive the same commercial tools, messaging, and positioning as SBRA's direct sales organization.
• Own the win/loss review process, identifying why opportunities are won, delayed, or lost—and translate those insights into improved messaging, qualification, competitive strategy, and sales execution.
• Develop deep customer, partner, and market intelligence.
• Travel regularly to customer sites, partner meetings, deployments, and industry events.
• Ensure Product, Sales, Customer Success, Marketing, and Executive Leadership remain aligned around evolving customer needs, competitive dynamics, and market opportunities.

Senior GTM Strategy – Product Marketing Manager

System Administrator

• Serve as the primary IT support contact for all employees via Slack, Teams, Outlook, Jira, Notion, and direct in-person support
• Support a Mac-first environment including laptop configuration, imaging, wiping, repurposing, shipping, and lifecycle management
• Partner with HR on onboarding and offboarding workflows including device setup, account provisioning, access removal, and equipment logistics
• Administer and support core SaaS tools such as Okta, Concur, Microsoft 365, Slack, Zoom, Notion, Jira, and ChatGPT Business
• Manage user access, permissions, and provisioning across SBRA-managed platforms, in coordination with Global IT
• Manage external user access for contractors and agency partners across relevant platforms
• Coordinate with our Global IT team in Japan for escalations, globally managed systems, and security issues
• Maintain IT documentation including SOPs, asset inventory, tool inventory, and architecture diagrams
• Manage vendor relationships including renewals, license optimization, and cost controls
• Partner with Finance on IT budget management, vendor invoices, and expense reporting
• Partner with Product & Engineering on process improvements and light automation work

Senior IT Systems Administrator

Project Manager

• Lead all phases of construction projects from preconstruction through project closeout.
• Develop and execute project delivery strategies that achieve schedule, budget, quality, and safety objectives.
• Manage multiple concurrent projects and project teams across various locations.
• Serve as the primary point of contact for owners, architects, engineers, subcontractors, and key stakeholders.
• Drive project performance through proactive planning, risk management, and decision-making.
• Ensure contractual obligations, project specifications, and regulatory requirements are met.
• Provide leadership and oversight of field operations and project management teams.
• Collaborate with operations leadership to improve project execution, productivity, and profitability.
• Mentor Project Managers, Assistant Project Managers, Superintendents, and Project Engineers.
• Participate in robot and equipment, resource planning, workforce planning, resource allocation, and operational strategy development.
• Support business growth initiatives through client relationship management.
• Develop, maintain, and oversee detailed project schedules using Primavera P6, Microsoft Project, or equivalent tools.
• Monitor project costs, forecasts, earned value metrics, and financial performance.
• Lead schedule recovery efforts and mitigation planning when project risks arise.
• Analyze project trends and provide executive-level reporting on cost, schedule, productivity, and risk.
• Implement best practices related to project controls, forecasting, budgeting, and performance measurement.
• Drive continuous improvement initiatives related to project delivery and operational efficiency.
• Participate in budgeting, estimating, procurement planning, and constructability reviews.
• Review project estimates and validate scope, schedule, and resource requirements.
• Support contract negotiations, change management, and cost control initiatives.
• Collaborate with estimating teams during proposal and bid development activities.
• Oversee the obtention of permits and the relation with permitting authorities.

Senior Construction Project Manager

• Own Go-to-Market Strategy & Commercialization
• Lead the end-to-end commercialization strategy for the cleaning business.
• Own the overall go-to-market strategy across Product, Sales, Marketing, Customer Success, Partnerships, Fleet Operations, and Revenue Operations.
• Develop commercialization strategies for new products, services, verticals, and partnerships.
• Drive accountability across the organization to ensure every commercial function is executing against one unified plan.
• Partner directly with executive leadership to prioritize investments, vertical expansion, launch sequencing, and growth initiatives.
• Lead Category Strategy & Market Positioning
• Own SBRA's market narrative, messaging architecture, and category strategy.
• Define how enterprise buyers understand, evaluate, and purchase managed robotics programs.
• Ensure messaging consistency across direct sales, partner channels, marketing campaigns, executive presentations, customer success, and product launches.
• Position SBRA as the market leader for enterprise robotics orchestration—not simply another robotics manufacturer.
• Own Product Commercialization
• Lead commercialization for every significant product launch.
• Develop launch strategies, positioning, pricing recommendations, packaging guidance, and commercialization plans.
• Coordinate Product, Sales, Marketing, Customer Success, Fleet Operations, Partnerships, and RevOps to ensure successful execution.
• Measure launch performance and continuously optimize commercialization strategies.
• Build the Customer Proof & Reference Engine
• Own SBRA's customer proof strategy.
• Turn successful deployments into executive references, case studies, customer testimonials, ROI validation, industry benchmarks, and reference sites that accelerate enterprise sales.
• Partner with Customer Success and Operations to create a repeatable system that continually generates customer proof for both direct sales and partner channels.
• Lead Enterprise Sales & Partner Enablement
• Develop commercial playbooks, business cases, ROI/TCO models, competitive positioning, battlecards, executive presentations, proposal templates, and commercialization frameworks.
• Lead partner enablement so channel partners receive the same commercial tools, messaging, and positioning as SBRA's direct sales organization.
• Own the win/loss review process, identifying why opportunities are won, delayed, or lost—and translate those insights into improved messaging, qualification, competitive strategy, and sales execution.
• Be the Voice of the Market
• Develop deep customer, partner, and market intelligence.
• Travel regularly to customer sites, partner meetings, deployments, and industry events.
• Ensure Product, Sales, Customer Success, Marketing, and Executive Leadership remain aligned around evolving customer needs, competitive dynamics, and market opportunities.

Senior GTM Strategy – Commercialization Manager

Account Executive

• Identify, develop, and close strategic enterprise opportunities across targeted vertical markets through direct selling.
• Grow channel revenue by co-selling with national distribution and strategic partners, and by developing new partner relationships.
• Own the full sales cycle from prospecting and discovery through proposal, negotiation, contract execution, and expansion, across both direct and partner-sourced deals.
• Build relationships with executive decision-makers and with partner sales leadership and field teams.
• Develop multi-year automation strategies and business cases that align with customer and partner priorities and financial objectives.
• Lead executive business reviews, ROI discussions, and expansion planning activities.
• Partner closely with Customer Success, Deployment, Service, Product, Marketing, and Partner teams to ensure successful customer outcomes.
• Maintain accurate forecasting, pipeline management, and CRM discipline across both direct and channel opportunities.
• Represent SBRA at customer meetings, partner events, industry conferences, and executive briefings.
• Travel as required to support customer and partner engagements, demonstrations, pilots, and account development.

Senior Strategic Account Executive, Direct & Channel

Manager

• Support client discovery, opportunity shaping, and solution development.
• Design practical solution architectures for smart infrastructure, workplace technology, facilities systems, data, and vendor platforms.
• Translate client needs into scopes of work, workplans, roadmaps, deployment plans, and delivery models.
• Assess corporate real estate, facilities, workplace, and smart infrastructure environments.
• Evaluate technology vendors, solution providers, platforms, and implementation partners.
• Build business cases, quantify digital investment impact, define KPIs, establish baselines, and track value realization.
• Support development of MSAs, SOWs, SLAs, KPIs, governance models, and operating rhythms.
• Manage client workstreams across stakeholders, vendors, and internal teams.
• Build repeatable templates, playbooks, and delivery frameworks for future growth.

Manager, Smart Infrastructure – Digital Real Estate Transformation

Revenue Operations

• Build models, dashboards, CRM logic, pricing workflows, reporting cadences, and executive-ready insights yourself.
• Partner closely with Sales, Demand Generation, Customer Success, Product Marketing, Product, Fleet, Finance, Legal, and Japan HQ to make the revenue engine more measurable, predictable, and scalable.
• Help evolve SBRA's operating view of revenue across hardware, software/cloud, services, subscriptions, renewals, upgrades, churn, and expansion.
• Build practical definitions for recurring versus transactional revenue, install-base value, customer lifetime value, renewal value, and revenue quality.
• Build the framework for managing customers across robotics asset lifecycles.
• Model renewal moments, upgrade paths, service extensions, replacement opportunities, churn risk, and customer value by cohort, segment, vertical, product, and route to market.
• Own and evolve the pricing operating model across robot sales, software/cloud, service contracts, deployment services, repair and customer care services, consumables, and future service offerings.
• Maintain the price book, evaluate margin and cost-to-serve, support discount governance, and create feedback loops from deal outcomes, renewals, churn, and service-cost data.
• Own the weekly revenue forecast and build leading-indicator views of pipeline creation, coverage, stage progression, deal velocity, conversion, slippage, close-date movement, source quality, and forecast risk.
• Create the system that surfaces revenue gaps early enough for leadership to act.
• Develop SBRA-specific GTM intelligence across verticals, channels, buyer types, partner types, entry points, deal structures, and customer expansion paths.
• Identify what predicts win rate, sales cycle, expansion, renewal, churn, margin, and revenue quality.
• Own HubSpot architecture and GTM data discipline, including fields, workflows, pipelines, integrations, permissions, lifecycle stages, routing, reporting dependencies, naming conventions, and data-quality standards.
• Ensure CRM data reflects how the business sells, serves, renews, upgrades, and expands.
• Own pricing approvals, quote validation, deal-structure review, discount thresholds, exception workflows, approval documentation, and quote-to-contract operational flow.
• Partner with Finance, Legal, Fleet, Product, Sales, and CS to keep deals moving while protecting margin and operational feasibility.
• Own recurring commercial reporting for the SBRA Executive team and Japan HQ. Deliver clear reporting on forecast movement, pipeline health, bookings, revenue mix, pricing, margin, renewal risk, and strategic business drivers.
• Progressively automate manual reporting and establish one trusted operating view of the business.

Associate Director, Revenue Operations

Customer Support

• Drive customer adoption of robotic floor cleaning solutions by delivering onboarding, training, and ongoing best practice guidance.
• Act as a strategic consultant, partnering with customers to align robotics usage with operational goals and growth strategies.
• Leverage business analytics tools to provide actionable insights on fleet utilization, coverage, and performance metrics.
• Build long-term customer relationships through proactive engagement, ensuring high satisfaction and measurable ROI
• Serve as the voice of the customer, advocating internally for product improvements and customer-driven innovation.
• Identify expansion and renewal opportunities by understanding customer needs and maximizing solution value.
• Collaborate cross-functional with sales, product, and support teams to deliver a seamless customer experience.
• Contribute to the evolution of the Enterprise Customer Experience organization by helping shape scalable processes, customer engagement strategies, and operational best practices as the business continues to grow.
• Occasional travel for customer meetings and team off sites