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Senior IT Systems Administrator
SoftBank Robotics AmericaIT Systems Administrator for SoftBank Robotics America handling daily IT support and operations. Supporting Mac and SaaS environments, managing vendor relations, and collaborating with global IT teams.
About the role
Key responsibilities & impact- Serve as the primary IT support contact for all employees via Slack, Teams, Outlook, Jira, Notion, and direct in-person support
- Support a Mac-first environment including laptop configuration, imaging, wiping, repurposing, shipping, and lifecycle management
- Partner with HR on onboarding and offboarding workflows including device setup, account provisioning, access removal, and equipment logistics
- Administer and support core SaaS tools such as Okta, Concur, Microsoft 365, Slack, Zoom, Notion, Jira, and ChatGPT Business
- Manage user access, permissions, and provisioning across SBRA-managed platforms, in coordination with Global IT
- Manage external user access for contractors and agency partners across relevant platforms
- Coordinate with our Global IT team in Japan for escalations, globally managed systems, and security issues
- Maintain IT documentation including SOPs, asset inventory, tool inventory, and architecture diagrams
- Manage vendor relationships including renewals, license optimization, and cost controls
- Partner with Finance on IT budget management, vendor invoices, and expense reporting
- Partner with Product & Engineering on process improvements and light automation work
Requirements
What you’ll need- 3 to 5 years of experience in IT support, systems administration, or IT operations
- Strong experience supporting Mac environments with some PC exposure
- Familiarity with identity and access management platforms
- Experience administering and configuring SaaS tools across a distributed workforce
- Strong troubleshooting and problem-solving skills across hardware, software, and networking
- Proven ability to create and maintain clear technical documentation
- Experience managing vendor relationships and SaaS contracts
- Experience collaborating with global or remote IT teams
- Excellent communication skills and a service-oriented approach
- Proven ability to operate independently with minimal supervision
Benefits
Comp & perks- Medical, dental, and vision coverage
- Paid time off and company holidays
- Retirement savings programs, 401k matching program
- Performance-based bonus opportunities
- Professional development and leadership growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT SupportSystems AdministrationSaaS ConfigurationTroubleshootingIdentity and Access ManagementLifecycle ManagementDevice SetupAccount ProvisioningAccess RemovalProcess Improvement
Soft Skills
Problem-SolvingCommunicationService-Oriented ApproachCollaborationIndependence